Compare Moxie, Track-It!, ServiceNow, and Cherwell Service Management

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Moxie
Free Trial Unavailable
Track-It!
Free Trial Unavailable
ServiceNow
Free Trial Unavailable
Cherwell Service Management
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.7
7.7
8.4
8.2
Ease of Use
Ease of Use
7.9
7.8
7.4
7.7
Ease of Setup
Ease of Setup
8.5
7.3
7.2
7.4
Ease of Admin
Ease of Admin
8.1
7.8
7.8
8.2
Quality of Support
Quality of Support
8.7
7.7
7.9
8.3
Ease of Doing Business With
Ease of Doing Business With
9.0
7.9
8.1
8.8
Product Direction (% positive)
Product Direction (% positive)
5.6
5.6
7.8
7.8
Meets Requirements
Moxie
7.7
Track-It!
7.7
ServiceNow
8.4
Cherwell Service Management
8.2
Ease of Use
Moxie
7.9
Track-It!
7.8
ServiceNow
7.4
Cherwell Service Management
7.7
Ease of Setup
Moxie
8.5
Track-It!
7.3
ServiceNow
7.2
Cherwell Service Management
7.4
Ease of Admin
Moxie
8.1
Track-It!
7.8
ServiceNow
7.8
Cherwell Service Management
8.2
Quality of Support
Moxie
8.7
Track-It!
7.7
ServiceNow
7.9
Cherwell Service Management
8.3
Ease of Doing Business With
Moxie
9.0
Track-It!
7.9
ServiceNow
8.1
Cherwell Service Management
8.8
Product Direction (% positive)
Moxie
5.6
Track-It!
5.6
ServiceNow
7.8
Cherwell Service Management
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.3%
12.0%
3.8%
9.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
52.2%
56.0%
17.1%
22.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.5%
32.0%
79.1%
68.3%
Moxie
Small-Business
4.3%
Mid-Market
52.2%
Enterprise
43.5%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
ServiceNow
Small-Business
3.8%
Mid-Market
17.1%
Enterprise
79.1%
Cherwell Service Management
Small-Business
9.5%
Mid-Market
22.2%
Enterprise
68.3%

Reviewers' Industry

 
Insurance
10.0%
Information Technology and Services
13.5%
Information Technology and Services
27.6%
Information Technology and Services
15.9%
 
Financial Services
10.0%
Hospital & Health Care
9.4%
Hospital & Health Care
7.5%
Hospital & Health Care
11.0%
 
Retail
6.7%
Higher Education
7.3%
Higher Education
7.5%
Higher Education
9.7%
 
Internet
6.7%
Utilities
5.2%
Computer Software
6.8%
Government Administration
9.7%
 
Individual & Family Services
6.7%
Law Practice
5.2%
Financial Services
6.0%
Financial Services
5.5%
 
Other
60.0%
Other
59.4%
Other
44.7%
Other
48.3%
Moxie
Insurance
10.0%
Financial Services
10.0%
Retail
6.7%
Internet
6.7%
Individual & Family Services
6.7%
Other
60.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.8%
Financial Services
6.0%
Other
44.7%
Cherwell Service Management
Information Technology and Services
15.9%
Hospital & Health Care
11.0%
Higher Education
9.7%
Government Administration
9.7%
Financial Services
5.5%
Other
48.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Hospital & Health Care

Great use of talent across the board. Addresses use of talent, resources, and experience to give you the most bang for your buck. Definitely strives for customer engagement and has provided much success with sales.

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

G2 User

The fact that macros can be created by each user to speed up the process of creating/updating incidents/service requests and IT work orders.

Most Helpful Critical Review
Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

G2 User

Reporting is terrible, there isn’t an easy way to get the list software on computers

Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

G2 User in Information Technology and Services

The user interface makes it very difficult to do most anything

 
Moxie
Most Helpful Favorable Review
G2 User in Hospital & Health Care

Great use of talent across the board. Addresses use of talent, resources, and experience to give you the most bang for your buck. Definitely strives for customer engagement and has provided much success with sales.

Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User

Reporting is terrible, there isn’t an easy way to get the list software on computers

ServiceNow
Most Helpful Favorable Review
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

Cherwell Service Management
Most Helpful Favorable Review
G2 User

The fact that macros can be created by each user to speed up the process of creating/updating incidents/service requests and IT work orders.

Most Helpful Critical Review
G2 User in Information Technology and Services

The user interface makes it very difficult to do most anything

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided

Find out how Cherwell's ITSM solution, Cherwell Service Management, helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

Moxie
No videos provided
Track-It!
No videos provided
ServiceNow
No videos provided
Cherwell Service Management

Find out how Cherwell's ITSM solution, Cherwell Service Management, helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

Downloads

 No downloads providedNo downloads providedNo downloads provided
Moxie
No downloads provided
Track-It!
No downloads provided
ServiceNow
No downloads provided
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