Compare Moxie, Track-It!, ServiceNow, and BMC Remedy

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Moxie
Free Trial Unavailable
Track-It!
Free Trial Unavailable
ServiceNow
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.7
7.7
8.4
8.0
Ease of Use
Ease of Use
7.9
7.8
7.4
7.1
Ease of Setup
Ease of Setup
8.5
7.3
7.2
6.9
Ease of Admin
Ease of Admin
8.1
7.8
7.8
7.2
Quality of Support
Quality of Support
8.7
7.7
7.9
7.4
Ease of Doing Business With
Ease of Doing Business With
9.0
7.9
8.1
7.9
Product Direction (% positive)
Product Direction (% positive)
5.6
5.6
7.8
5.9
Meets Requirements
Moxie
7.7
Track-It!
7.7
ServiceNow
8.4
BMC Remedy
8.0
Ease of Use
Moxie
7.9
Track-It!
7.8
ServiceNow
7.4
BMC Remedy
7.1
Ease of Setup
Moxie
8.5
Track-It!
7.3
ServiceNow
7.2
BMC Remedy
6.9
Ease of Admin
Moxie
8.1
Track-It!
7.8
ServiceNow
7.8
BMC Remedy
7.2
Quality of Support
Moxie
8.7
Track-It!
7.7
ServiceNow
7.9
BMC Remedy
7.4
Ease of Doing Business With
Moxie
9.0
Track-It!
7.9
ServiceNow
8.1
BMC Remedy
7.9
Product Direction (% positive)
Moxie
5.6
Track-It!
5.6
ServiceNow
7.8
BMC Remedy
5.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.3%
12.0%
4.0%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
52.2%
56.0%
17.0%
21.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.5%
32.0%
79.0%
74.3%
Moxie
Small-Business
4.3%
Mid-Market
52.2%
Enterprise
43.5%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
ServiceNow
Small-Business
4.0%
Mid-Market
17.0%
Enterprise
79.0%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.6%
Enterprise
74.3%

Reviewers' Industry

 
Insurance
10.0%
Information Technology and Services
13.5%
Information Technology and Services
27.5%
Information Technology and Services
32.3%
 
Financial Services
10.0%
Hospital & Health Care
9.4%
Hospital & Health Care
7.4%
Telecommunications
9.3%
 
Retail
6.7%
Higher Education
7.3%
Higher Education
7.4%
Hospital & Health Care
6.1%
 
Internet
6.7%
Utilities
5.2%
Computer Software
6.7%
Higher Education
4.3%
 
Individual & Family Services
6.7%
Law Practice
5.2%
Financial Services
6.0%
Computer Software
4.3%
 
Other
60.0%
Other
59.4%
Other
44.8%
Other
43.7%
Moxie
Insurance
10.0%
Financial Services
10.0%
Retail
6.7%
Internet
6.7%
Individual & Family Services
6.7%
Other
60.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
ServiceNow
Information Technology and Services
27.5%
Hospital & Health Care
7.4%
Higher Education
7.4%
Computer Software
6.7%
Financial Services
6.0%
Other
44.8%
BMC Remedy
Information Technology and Services
32.3%
Telecommunications
9.3%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Hospital & Health Care

Great use of talent across the board. Addresses use of talent, resources, and experience to give you the most bang for your buck. Definitely strives for customer engagement and has provided much success with sales.

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

G2 User

Reporting is terrible, there isn’t an easy way to get the list software on computers

Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
Moxie
Most Helpful Favorable Review
G2 User in Hospital & Health Care

Great use of talent across the board. Addresses use of talent, resources, and experience to give you the most bang for your buck. Definitely strives for customer engagement and has provided much success with sales.

Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User

Reporting is terrible, there isn’t an easy way to get the list software on computers

ServiceNow
Most Helpful Favorable Review
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
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