Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Moxie, Track-It!, and ServiceNow

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Moxie
Free Trial Unavailable
Track-It!
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.5
7.7
8.4
Ease of Use
Ease of Use
7.7
7.8
7.4
Ease of Setup
Ease of Setup
8.3
7.3
7.2
Ease of Admin
Ease of Admin
7.9
7.8
7.8
Quality of Support
Quality of Support
8.6
7.7
7.9
Ease of Doing Business With
Ease of Doing Business With
8.9
7.9
8.1
Product Direction (% positive)
Product Direction (% positive)
5.1
5.6
7.8
Meets Requirements
Moxie
7.5
Track-It!
7.7
ServiceNow
8.4
Ease of Use
Moxie
7.7
Track-It!
7.8
ServiceNow
7.4
Ease of Setup
Moxie
8.3
Track-It!
7.3
ServiceNow
7.2
Ease of Admin
Moxie
7.9
Track-It!
7.8
ServiceNow
7.8
Quality of Support
Moxie
8.6
Track-It!
7.7
ServiceNow
7.9
Ease of Doing Business With
Moxie
8.9
Track-It!
7.9
ServiceNow
8.1
Product Direction (% positive)
Moxie
5.1
Track-It!
5.6
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
12.0%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
56.0%
17.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
32.0%
78.8%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
ServiceNow
Small-Business
3.9%
Mid-Market
17.3%
Enterprise
78.8%

Reviewers' Industry

 
Insurance
10.7%
Information Technology and Services
13.5%
Information Technology and Services
27.6%
 
Financial Services
10.7%
Hospital & Health Care
9.4%
Hospital & Health Care
7.5%
 
Retail
7.1%
Higher Education
7.3%
Higher Education
7.5%
 
Internet
7.1%
Utilities
5.2%
Computer Software
6.7%
 
Individual & Family Services
7.1%
Law Practice
5.2%
Financial Services
6.1%
 
Other
57.1%
Other
59.4%
Other
44.5%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Banking

Ease of use by end user and there is ability to have standard responses saved.

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

G2 User in Information Technology and Services

It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics.

G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

 
Moxie
Most Helpful Favorable Review
G2 User in Banking

Ease of use by end user and there is ability to have standard responses saved.

Most Helpful Critical Review
G2 User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Information Technology and Services

It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics.

ServiceNow
Most Helpful Favorable Review
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

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