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Compare Moxie, Teamwork Desk, and Zendesk Support

Pricing

 
Starter
$7
per agent, per month (billed annually)
Essential
$5
/month
 
Plus
$13
per agent, per month (billed annually)
Team
$19
/month
 
Pro
$25
per agent, per month (billed annually)
Professional
$49
/month
 
Enterprise
Contact Us
Billed annually
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Moxie
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.5
8.9
8.7
Ease of Use
Ease of Use
7.7
8.6
8.6
Ease of Setup
Ease of Setup
8.3
8.6
8.2
Ease of Admin
Ease of Admin
7.9
8.9
8.3
Quality of Support
Quality of Support
8.6
8.9
8.3
Ease of Doing Business With
Ease of Doing Business With
8.9
8.9
8.4
Product Direction (% positive)
Product Direction (% positive)
5.1
9.2
7.6
Meets Requirements
Moxie
7.5
Teamwork Desk
8.9
Zendesk Support
8.7
Ease of Use
Moxie
7.7
Teamwork Desk
8.6
Zendesk Support
8.6
Ease of Setup
Moxie
8.3
Teamwork Desk
8.6
Zendesk Support
8.2
Ease of Admin
Moxie
7.9
Teamwork Desk
8.9
Zendesk Support
8.3
Quality of Support
Moxie
8.6
Teamwork Desk
8.9
Zendesk Support
8.3
Ease of Doing Business With
Moxie
8.9
Teamwork Desk
8.9
Zendesk Support
8.4
Product Direction (% positive)
Moxie
5.1
Teamwork Desk
9.2
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
Moxie
Not enough data available
Teamwork Desk
8.8
Zendesk Support
8.5
Response Automation
Moxie
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.4
SLA Management
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.1
Attachments/Screencasts
Moxie
Not enough data available
Teamwork Desk
8.7
Zendesk Support
8.4
Ticket Collaboration
Moxie
Not enough data available
Teamwork Desk
8.7
Zendesk Support
8.6
Ticket creation user experience
Moxie
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.9
Ticket response user experience
Moxie
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.7
Knowledge Share
Knowledge Base
Moxie
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.6
Searchable Articles
Moxie
Not enough data available
Teamwork Desk
8.7
Zendesk Support
8.6
Community Forums
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
Moxie
Not enough data available
Teamwork Desk
8.7
Zendesk Support
8.6
Forum to Reponse
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
Moxie
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.9
Live Chat
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.6
Communication Channels
Customer Portal
Moxie
Not enough data available
Teamwork Desk
8.4
Zendesk Support
8.5
Email to Case
Moxie
Not enough data available
Teamwork Desk
9.2
Zendesk Support
8.8
Chat/Live Support
Moxie
Not enough data available
Teamwork Desk
6.3
Zendesk Support
8.4
Social Integration
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
Moxie
Not enough data available
Teamwork Desk
7.3
Zendesk Support
8.1
Customer and Contacts Database
Moxie
Not enough data available
Teamwork Desk
8.5
Zendesk Support
8.2
Products and Version Tracking
Moxie
Not enough data available
Teamwork Desk
7.7
Zendesk Support
8.2
Call Scripting
Moxie
Not enough data available
Teamwork Desk
8.0
Zendesk Support
7.9
Interactive Voice Response (IVR)
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
7.8
Self Service/Community
Forums
Moxie
Not enough data available
Teamwork Desk
8.1
Zendesk Support
8.1
Knowledge Base
Moxie
Not enough data available
Teamwork Desk
8.3
Zendesk Support
8.4
Ideas/Feedback
Moxie
Not enough data available
Teamwork Desk
7.9
Zendesk Support
8.1
Q&A
Moxie
Not enough data available
Teamwork Desk
8.1
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.0
Reporting
Moxie
Not enough data available
Teamwork Desk
8.0
Zendesk Support
8.0
Dashboards
Moxie
Not enough data available
Teamwork Desk
8.6
Zendesk Support
8.1
Platform
ITIL Compliance
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Mobile User Support
Moxie
Not enough data available
Teamwork Desk
8.3
Zendesk Support
8.1
Customization
Moxie
Not enough data available
Teamwork Desk
7.3
Zendesk Support
8.0
User, Role, and Access Management
Moxie
Not enough data available
Teamwork Desk
8.9
Zendesk Support
8.3
Internationalization
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Performance & Reliability
Moxie
Not enough data available
Teamwork Desk
9.0
Zendesk Support
8.5
Integration APIs
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
80.0%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
17.1%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
2.9%
16.8%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.8%

Reviewers' Industry

 
Insurance
10.7%
Marketing and Advertising
23.4%
Computer Software
17.8%
 
Financial Services
10.7%
Information Technology and Services
19.1%
Information Technology and Services
15.3%
 
Retail
7.1%
Internet
8.5%
Internet
10.0%
 
Internet
7.1%
Computer Software
8.5%
Marketing and Advertising
4.7%
 
Individual & Family Services
7.1%
Logistics and Supply Chain
6.4%
Retail
3.4%
 
Other
57.1%
Other
34.0%
Other
48.8%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.7%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Support from the moxie team Ease of use of the tool

Kristen G.
Administrator in Marketing and Advertising

Like Teamwork's Projects interface, Teamwork Desk is perfectly developed, by a team who really knows what they're doing. Also just like with Projects, we search for months for a solution to customer support that truly fit our needs. Well, the team at...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Moxie
Most Helpful Favorable Review
G2 User

Support from the moxie team Ease of use of the tool

Most Helpful Critical Review
G2 User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

Teamwork Desk
Most Helpful Favorable Review
Kristen G.
Administrator in Marketing and Advertising

Like Teamwork's Projects interface, Teamwork Desk is perfectly developed, by a team who really knows what they're doing. Also just like with Projects, we search for months for a solution to customer support that truly fit our needs. Well, the team at...

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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