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Compare Moxie, Teamwork Desk, and Oracle Service Cloud (formerly RightNow)

Pricing

 
Starter
$7
per agent, per month (billed annually)
 
Plus
$13
per agent, per month (billed annually)
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Moxie
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.5
8.9
8.1
Ease of Use
Ease of Use
7.7
8.6
7.7
Ease of Setup
Ease of Setup
8.3
8.6
6.8
Ease of Admin
Ease of Admin
7.9
8.9
7.3
Quality of Support
Quality of Support
8.6
8.9
7.2
Ease of Doing Business With
Ease of Doing Business With
8.9
8.9
7.3
Product Direction (% positive)
Product Direction (% positive)
5.1
9.2
5.8
Meets Requirements
Moxie
7.5
Teamwork Desk
8.9
Oracle Service Cloud (formerly RightNow)
8.1
Ease of Use
Moxie
7.7
Teamwork Desk
8.6
Oracle Service Cloud (formerly RightNow)
7.7
Ease of Setup
Moxie
8.3
Teamwork Desk
8.6
Oracle Service Cloud (formerly RightNow)
6.8
Ease of Admin
Moxie
7.9
Teamwork Desk
8.9
Oracle Service Cloud (formerly RightNow)
7.3
Quality of Support
Moxie
8.6
Teamwork Desk
8.9
Oracle Service Cloud (formerly RightNow)
7.2
Ease of Doing Business With
Moxie
8.9
Teamwork Desk
8.9
Oracle Service Cloud (formerly RightNow)
7.3
Product Direction (% positive)
Moxie
5.1
Teamwork Desk
9.2
Oracle Service Cloud (formerly RightNow)
5.8

Features

Ticket and Case Management
Workflow
Moxie
Not enough data available
Teamwork Desk
8.8
Oracle Service Cloud (formerly RightNow)
8.1
Response Automation
Moxie
Not enough data available
Teamwork Desk
8.9
Oracle Service Cloud (formerly RightNow)
8.6
SLA Management
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.4
Attachments/Screencasts
Moxie
Not enough data available
Teamwork Desk
8.7
Oracle Service Cloud (formerly RightNow)
8.2
Ticket Collaboration
Moxie
Not enough data available
Teamwork Desk
8.7
Oracle Service Cloud (formerly RightNow)
8.6
Ticket creation user experience
Moxie
Not enough data available
Teamwork Desk
8.9
Oracle Service Cloud (formerly RightNow)
8.8
Ticket response user experience
Moxie
Not enough data available
Teamwork Desk
8.9
Oracle Service Cloud (formerly RightNow)
8.3
Knowledge Share
Knowledge Base
Moxie
Not enough data available
Teamwork Desk
8.9
Oracle Service Cloud (formerly RightNow)
8.0
Searchable Articles
Moxie
Not enough data available
Teamwork Desk
8.7
Oracle Service Cloud (formerly RightNow)
7.8
Community Forums
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.1
Interactive FAQs & Forums
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.0
Interaction
Web Portals
Moxie
Not enough data available
Teamwork Desk
8.7
Oracle Service Cloud (formerly RightNow)
7.9
Forum to Reponse
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.5
Tickets and Tagging
Moxie
Not enough data available
Teamwork Desk
8.9
Oracle Service Cloud (formerly RightNow)
8.3
Live Chat
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.1
Communication Channels
Customer Portal
Moxie
Not enough data available
Teamwork Desk
8.4
Oracle Service Cloud (formerly RightNow)
8.5
Email to Case
Moxie
Not enough data available
Teamwork Desk
9.2
Oracle Service Cloud (formerly RightNow)
8.8
Chat/Live Support
Moxie
Not enough data available
Teamwork Desk
6.3
Oracle Service Cloud (formerly RightNow)
8.1
Social Integration
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Oracle Service Cloud (formerly RightNow)
6.5
Call Center
Make, Receive, and Record Calls
Moxie
Not enough data available
Teamwork Desk
7.3
Oracle Service Cloud (formerly RightNow)
8.1
Customer and Contacts Database
Moxie
Not enough data available
Teamwork Desk
8.5
Oracle Service Cloud (formerly RightNow)
7.9
Products and Version Tracking
Moxie
Not enough data available
Teamwork Desk
7.7
Oracle Service Cloud (formerly RightNow)
7.7
Call Scripting
Moxie
Not enough data available
Teamwork Desk
8.0
Oracle Service Cloud (formerly RightNow)
7.9
Interactive Voice Response (IVR)
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.6
Self Service/Community
Forums
Moxie
Not enough data available
Teamwork Desk
8.1
Oracle Service Cloud (formerly RightNow)
9.0
Knowledge Base
Moxie
Not enough data available
Teamwork Desk
8.3
Oracle Service Cloud (formerly RightNow)
8.6
Ideas/Feedback
Moxie
Not enough data available
Teamwork Desk
7.9
Oracle Service Cloud (formerly RightNow)
8.0
Q&A
Moxie
Not enough data available
Teamwork Desk
8.1
Oracle Service Cloud (formerly RightNow)
8.3
Reporting & Analytics
Social Monitoring
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Oracle Service Cloud (formerly RightNow)
6.7
Reporting
Moxie
Not enough data available
Teamwork Desk
8.0
Oracle Service Cloud (formerly RightNow)
7.3
Dashboards
Moxie
Not enough data available
Teamwork Desk
8.6
Oracle Service Cloud (formerly RightNow)
7.5
Platform
ITIL Compliance
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.1
Mobile User Support
Moxie
Not enough data available
Teamwork Desk
8.3
Oracle Service Cloud (formerly RightNow)
7.9
Customization
Moxie
Not enough data available
Teamwork Desk
7.3
Oracle Service Cloud (formerly RightNow)
8.1
User, Role, and Access Management
Moxie
Not enough data available
Teamwork Desk
8.9
Oracle Service Cloud (formerly RightNow)
8.0
Internationalization
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.2
Performance & Reliability
Moxie
Not enough data available
Teamwork Desk
9.0
Oracle Service Cloud (formerly RightNow)
7.9
Integration APIs
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
80.0%
6.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
17.1%
32.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
2.9%
61.0%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.1%
Mid-Market
32.9%
Enterprise
61.0%

Reviewers' Industry

 
Insurance
10.7%
Marketing and Advertising
23.4%
Information Technology and Services
16.9%
 
Financial Services
10.7%
Information Technology and Services
19.1%
Retail
14.4%
 
Retail
7.1%
Internet
8.5%
Computer Software
8.5%
 
Internet
7.1%
Computer Software
8.5%
Financial Services
5.9%
 
Individual & Family Services
7.1%
Logistics and Supply Chain
6.4%
Pharmaceuticals
3.4%
 
Other
57.1%
Other
34.0%
Other
50.8%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
16.9%
Retail
14.4%
Computer Software
8.5%
Financial Services
5.9%
Pharmaceuticals
3.4%
Other
50.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Support from the moxie team Ease of use of the tool

Kristen G.
Administrator in Marketing and Advertising

Like Teamwork's Projects interface, Teamwork Desk is perfectly developed, by a team who really knows what they're doing. Also just like with Projects, we search for months for a solution to customer support that truly fit our needs. Well, the team at...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
Moxie
Most Helpful Favorable Review
G2 User

Support from the moxie team Ease of use of the tool

Most Helpful Critical Review
G2 User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

Teamwork Desk
Most Helpful Favorable Review
Kristen G.
Administrator in Marketing and Advertising

Like Teamwork's Projects interface, Teamwork Desk is perfectly developed, by a team who really knows what they're doing. Also just like with Projects, we search for months for a solution to customer support that truly fit our needs. Well, the team at...

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Screenshots

 
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Oracle Service Cloud (formerly RightNow)

Videos

 No videos providedNo videos provided

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Moxie
No videos provided
Teamwork Desk
No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Downloads

 No downloads providedNo downloads provided
Moxie
No downloads provided
Teamwork Desk
No downloads provided
Oracle Service Cloud (formerly RightNow)
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