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Compare Moxie, Teamwork Desk, and Freshdesk

Pricing

 
Starter
$7
per agent, per month (billed annually)
Sprout
Free
for UNLIMITED agents
 
Plus
$13
per agent, per month (billed annually)
Blossom
$19
/ agent / month billed annually
 
Pro
$25
per agent, per month (billed annually)
Garden
$35
/ agent / month billed annually
 
Enterprise
Contact Us
Billed annually
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Moxie
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.5
8.9
8.5
Ease of Use
Ease of Use
7.7
8.6
8.8
Ease of Setup
Ease of Setup
8.3
8.6
8.6
Ease of Admin
Ease of Admin
7.9
8.9
8.7
Quality of Support
Quality of Support
8.6
8.9
8.9
Ease of Doing Business With
Ease of Doing Business With
8.9
8.9
8.8
Product Direction (% positive)
Product Direction (% positive)
5.1
9.2
8.6
Meets Requirements
Moxie
7.5
Teamwork Desk
8.9
Freshdesk
8.5
Ease of Use
Moxie
7.7
Teamwork Desk
8.6
Freshdesk
8.8
Ease of Setup
Moxie
8.3
Teamwork Desk
8.6
Freshdesk
8.6
Ease of Admin
Moxie
7.9
Teamwork Desk
8.9
Freshdesk
8.7
Quality of Support
Moxie
8.6
Teamwork Desk
8.9
Freshdesk
8.9
Ease of Doing Business With
Moxie
8.9
Teamwork Desk
8.9
Freshdesk
8.8
Product Direction (% positive)
Moxie
5.1
Teamwork Desk
9.2
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
Moxie
Not enough data available
Teamwork Desk
8.8
Freshdesk
8.4
Response Automation
Moxie
Not enough data available
Teamwork Desk
8.9
Freshdesk
8.5
SLA Management
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Freshdesk
8.2
Attachments/Screencasts
Moxie
Not enough data available
Teamwork Desk
8.7
Freshdesk
8.4
Ticket Collaboration
Moxie
Not enough data available
Teamwork Desk
8.7
Freshdesk
8.6
Ticket creation user experience
Moxie
Not enough data available
Teamwork Desk
8.9
Freshdesk
8.9
Ticket response user experience
Moxie
Not enough data available
Teamwork Desk
8.9
Freshdesk
8.8
Knowledge Share
Knowledge Base
Moxie
Not enough data available
Teamwork Desk
8.9
Freshdesk
8.8
Searchable Articles
Moxie
Not enough data available
Teamwork Desk
8.7
Freshdesk
8.6
Community Forums
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Freshdesk
8.5
Interaction
Web Portals
Moxie
Not enough data available
Teamwork Desk
8.7
Freshdesk
7.2
Forum to Reponse
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Freshdesk
8.5
Tickets and Tagging
Moxie
Not enough data available
Teamwork Desk
8.9
Freshdesk
8.8
Live Chat
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Freshdesk
8.8
Communication Channels
Customer Portal
Moxie
Not enough data available
Teamwork Desk
8.4
Freshdesk
8.6
Email to Case
Moxie
Not enough data available
Teamwork Desk
9.2
Freshdesk
9.0
Chat/Live Support
Moxie
Not enough data available
Teamwork Desk
6.3
Freshdesk
8.5
Social Integration
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
Moxie
Not enough data available
Teamwork Desk
7.3
Freshdesk
8.3
Customer and Contacts Database
Moxie
Not enough data available
Teamwork Desk
8.5
Freshdesk
8.0
Products and Version Tracking
Moxie
Not enough data available
Teamwork Desk
7.7
Freshdesk
8.2
Call Scripting
Moxie
Not enough data available
Teamwork Desk
8.0
Freshdesk
8.2
Interactive Voice Response (IVR)
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Freshdesk
8.4
Self Service/Community
Forums
Moxie
Not enough data available
Teamwork Desk
8.1
Freshdesk
8.3
Knowledge Base
Moxie
Not enough data available
Teamwork Desk
8.3
Freshdesk
8.5
Ideas/Feedback
Moxie
Not enough data available
Teamwork Desk
7.9
Freshdesk
8.4
Q&A
Moxie
Not enough data available
Teamwork Desk
8.1
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Freshdesk
8.2
Reporting
Moxie
Not enough data available
Teamwork Desk
8.0
Freshdesk
7.8
Dashboards
Moxie
Not enough data available
Teamwork Desk
8.6
Freshdesk
8.2
Platform
ITIL Compliance
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Freshdesk
8.3
Mobile User Support
Moxie
Not enough data available
Teamwork Desk
8.3
Freshdesk
8.1
Customization
Moxie
Not enough data available
Teamwork Desk
7.3
Freshdesk
8.0
User, Role, and Access Management
Moxie
Not enough data available
Teamwork Desk
8.9
Freshdesk
8.5
Internationalization
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Freshdesk
8.1
Performance & Reliability
Moxie
Not enough data available
Teamwork Desk
9.0
Freshdesk
8.8
Integration APIs
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
80.0%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
17.1%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
2.9%
10.9%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Insurance
10.7%
Marketing and Advertising
23.4%
Information Technology and Services
20.4%
 
Financial Services
10.7%
Information Technology and Services
19.1%
Computer Software
13.9%
 
Retail
7.1%
Internet
8.5%
Internet
5.9%
 
Internet
7.1%
Computer Software
8.5%
Education Management
3.7%
 
Individual & Family Services
7.1%
Logistics and Supply Chain
6.4%
E-Learning
3.4%
 
Other
57.1%
Other
34.0%
Other
52.7%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Support from the moxie team Ease of use of the tool

Kristen G.
Administrator in Marketing and Advertising

Like Teamwork's Projects interface, Teamwork Desk is perfectly developed, by a team who really knows what they're doing. Also just like with Projects, we search for months for a solution to customer support that truly fit our needs. Well, the team at...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Moxie
Most Helpful Favorable Review
G2 User

Support from the moxie team Ease of use of the tool

Most Helpful Critical Review
G2 User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

Teamwork Desk
Most Helpful Favorable Review
Kristen G.
Administrator in Marketing and Advertising

Like Teamwork's Projects interface, Teamwork Desk is perfectly developed, by a team who really knows what they're doing. Also just like with Projects, we search for months for a solution to customer support that truly fit our needs. Well, the team at...

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos provided
Moxie
No videos provided
Teamwork Desk
No videos provided
Freshdesk

Downloads

Moxie
No downloads provided
Teamwork Desk
No downloads provided
Ask Moxie a QuestionContact MoxieAsk Teamwork Desk a QuestionContact Teamwork DeskAsk Freshdesk a QuestionContact Freshdesk