Compare Moxie vs Teamwork Desk

See this
comparison of Moxie vs. Teamwork Desk
based on data from user reviews. Moxie rates 3.7/5 stars with 23 reviews. Teamwork Desk rates 4.3/5 stars with 36 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
$7
per agent, per month (billed annually)
 
Plus
$13
per agent, per month (billed annually)
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial Unavailable
Free Trial
Moxie
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.7
8.8
Ease of Use
Ease of Use
7.9
8.5
Ease of Setup
Ease of Setup
8.5
8.6
Ease of Admin
Ease of Admin
8.1
8.9
Quality of Support
Quality of Support
8.7
8.7
Ease of Doing Business With
Ease of Doing Business With
9.0
8.9
Product Direction (% positive)
Product Direction (% positive)
5.6
8.9
Meets Requirements
Moxie
7.7
Teamwork Desk
8.8
Ease of Use
Moxie
7.9
Teamwork Desk
8.5
Ease of Setup
Moxie
8.5
Teamwork Desk
8.6
Ease of Admin
Moxie
8.1
Teamwork Desk
8.9
Quality of Support
Moxie
8.7
Teamwork Desk
8.7
Ease of Doing Business With
Moxie
9.0
Teamwork Desk
8.9
Product Direction (% positive)
Moxie
5.6
Teamwork Desk
8.9

Features

Ticket and Case Management
Ticket creation user experience
Moxie
Not enough data available
Teamwork Desk
8.7
Ticket response user experience
Moxie
Not enough data available
Teamwork Desk
8.8
Workflow
Moxie
Not enough data available
Teamwork Desk
8.8
Response Automation
Moxie
Not enough data available
Teamwork Desk
8.9
SLA Management
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Attachments/Screencasts
Moxie
Not enough data available
Teamwork Desk
8.7
Ticket Collaboration
Moxie
Not enough data available
Teamwork Desk
8.6
Knowledge Share
Knowledge Base
Moxie
Not enough data available
Teamwork Desk
8.9
Searchable Articles
Moxie
Not enough data available
Teamwork Desk
8.7
Community Forums
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Interactive FAQs & Forums
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Interaction
Web Portals
Moxie
Not enough data available
Teamwork Desk
8.7
Forum to Reponse
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Tickets and Tagging
Moxie
Not enough data available
Teamwork Desk
8.9
Live Chat
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Communication Channels
Customer Portal
Moxie
Not enough data available
Teamwork Desk
8.2
Email to Case
Moxie
Not enough data available
Teamwork Desk
9.1
Chat/Live Support
Moxie
Not enough data available
Teamwork Desk
6.3
Social Integration
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Call Center
Make, Receive, and Record Calls
Moxie
Not enough data available
Teamwork Desk
7.3
Customer and Contacts Database
Moxie
Not enough data available
Teamwork Desk
8.5
Products and Version Tracking
Moxie
Not enough data available
Teamwork Desk
7.7
Call Scripting
Moxie
Not enough data available
Teamwork Desk
8.0
Interactive Voice Response (IVR)
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Self Service/Community
Forums
Moxie
Not enough data available
Teamwork Desk
8.1
Knowledge Base
Moxie
Not enough data available
Teamwork Desk
8.1
Ideas/Feedback
Moxie
Not enough data available
Teamwork Desk
7.9
Q&A
Moxie
Not enough data available
Teamwork Desk
8.1
Reporting & Analytics
Social Monitoring
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Reporting
Moxie
Not enough data available
Teamwork Desk
7.6
Dashboards
Moxie
Not enough data available
Teamwork Desk
8.3
Platform
Mobile User Support
Moxie
Not enough data available
Teamwork Desk
8.3
ITIL Compliance
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Customization
Moxie
Not enough data available
Teamwork Desk
7.3
User, Role, and Access Management
Moxie
Not enough data available
Teamwork Desk
8.9
Internationalization
Moxie
Not enough data available
Teamwork Desk
Not enough data available
Performance & Reliability
Moxie
Not enough data available
Teamwork Desk
9.0
Integration APIs
Moxie
Not enough data available
Teamwork Desk
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.3%
80.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
52.2%
16.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.5%
2.8%
Moxie
Small-Business
4.3%
Mid-Market
52.2%
Enterprise
43.5%
Teamwork Desk
Small-Business
80.6%
Mid-Market
16.7%
Enterprise
2.8%

Reviewers' Industry

 
Insurance
8.7%
Marketing and Advertising
22.2%
 
Financial Services
8.7%
Information Technology and Services
16.7%
 
Education Management
8.7%
Internet
11.1%
 
Banking
8.7%
Logistics and Supply Chain
8.3%
 
Retail
4.3%
Computer Software
8.3%
 
Other
60.9%
Other
33.3%
Moxie
Insurance
8.7%
Financial Services
8.7%
Education Management
8.7%
Banking
8.7%
Retail
4.3%
Other
60.9%
Teamwork Desk
Marketing and Advertising
22.2%
Information Technology and Services
16.7%
Internet
11.1%
Logistics and Supply Chain
8.3%
Computer Software
8.3%
Other
33.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Individual & Family Services

The ability to send messages to coworkers

Chris H.
Executive Sponsor in Hospital & Health Care

The best part is that it changes our daily workload from managing email to managing our work. Email sucks for this kind of stuff and as the leader of the team, it was hard for me to get up to speed on an issue when pulled into it late in the game. Now, I...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
Moxie
Most Helpful Favorable Review
G2 User in Individual & Family Services

The ability to send messages to coworkers

Most Helpful Critical Review
G2 User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Teamwork Desk
Most Helpful Favorable Review
Chris H.
Executive Sponsor in Hospital & Health Care

The best part is that it changes our daily workload from managing email to managing our work. Email sucks for this kind of stuff and as the leader of the team, it was hard for me to get up to speed on an issue when pulled into it late in the game. Now, I...

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Screenshots

 
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