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Compare Moxie, TeamSupport, and Zendesk Support

Pricing

 
Support Desk
$50
/ agent / month billed annually
Essential
$5
/month
 
Enterprise
$65
/ agent / month billed annually
Team
$19
/month
 
Private Cloud
Custom
Contact Us for Pricing
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Moxie
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.5
8.6
8.7
Ease of Use
Ease of Use
7.7
8.6
8.6
Ease of Setup
Ease of Setup
8.3
8.3
8.2
Ease of Admin
Ease of Admin
7.9
8.7
8.3
Quality of Support
Quality of Support
8.6
8.8
8.3
Ease of Doing Business With
Ease of Doing Business With
8.9
9.2
8.4
Product Direction (% positive)
Product Direction (% positive)
5.1
9.0
7.6
Meets Requirements
Moxie
7.5
TeamSupport
8.6
Zendesk Support
8.7
Ease of Use
Moxie
7.7
TeamSupport
8.6
Zendesk Support
8.6
Ease of Setup
Moxie
8.3
TeamSupport
8.3
Zendesk Support
8.2
Ease of Admin
Moxie
7.9
TeamSupport
8.7
Zendesk Support
8.3
Quality of Support
Moxie
8.6
TeamSupport
8.8
Zendesk Support
8.3
Ease of Doing Business With
Moxie
8.9
TeamSupport
9.2
Zendesk Support
8.4
Product Direction (% positive)
Moxie
5.1
TeamSupport
9.0
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
Moxie
Not enough data available
TeamSupport
8.4
Zendesk Support
8.5
Response Automation
Moxie
Not enough data available
TeamSupport
8.5
Zendesk Support
8.4
SLA Management
Moxie
Not enough data available
TeamSupport
8.4
Zendesk Support
8.1
Attachments/Screencasts
Moxie
Not enough data available
TeamSupport
8.6
Zendesk Support
8.4
Ticket Collaboration
Moxie
Not enough data available
TeamSupport
8.8
Zendesk Support
8.6
Ticket creation user experience
Moxie
Not enough data available
TeamSupport
8.9
Zendesk Support
8.9
Ticket response user experience
Moxie
Not enough data available
TeamSupport
8.8
Zendesk Support
8.7
Knowledge Share
Knowledge Base
Moxie
Not enough data available
TeamSupport
8.3
Zendesk Support
8.6
Searchable Articles
Moxie
Not enough data available
TeamSupport
8.3
Zendesk Support
8.6
Community Forums
Moxie
Not enough data available
TeamSupport
8.1
Zendesk Support
8.2
Interactive FAQs & Forums
Moxie
Not enough data available
TeamSupport
8.3
Zendesk Support
8.2
Interaction
Web Portals
Moxie
Not enough data available
TeamSupport
8.7
Zendesk Support
8.6
Forum to Reponse
Moxie
Not enough data available
TeamSupport
8.4
Zendesk Support
8.5
Tickets and Tagging
Moxie
Not enough data available
TeamSupport
8.8
Zendesk Support
8.9
Live Chat
Moxie
Not enough data available
TeamSupport
8.4
Zendesk Support
8.6
Communication Channels
Customer Portal
Moxie
Not enough data available
TeamSupport
8.4
Zendesk Support
8.5
Email to Case
Moxie
Not enough data available
TeamSupport
8.9
Zendesk Support
8.8
Chat/Live Support
Moxie
Not enough data available
TeamSupport
8.4
Zendesk Support
8.4
Social Integration
Moxie
Not enough data available
TeamSupport
8.4
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
Moxie
Not enough data available
TeamSupport
8.0
Zendesk Support
8.1
Customer and Contacts Database
Moxie
Not enough data available
TeamSupport
8.6
Zendesk Support
8.2
Products and Version Tracking
Moxie
Not enough data available
TeamSupport
8.6
Zendesk Support
8.2
Call Scripting
Moxie
Not enough data available
TeamSupport
Not enough data available
Zendesk Support
7.9
Interactive Voice Response (IVR)
Moxie
Not enough data available
TeamSupport
Not enough data available
Zendesk Support
7.8
Self Service/Community
Forums
Moxie
Not enough data available
TeamSupport
8.3
Zendesk Support
8.0
Knowledge Base
Moxie
Not enough data available
TeamSupport
8.4
Zendesk Support
8.4
Ideas/Feedback
Moxie
Not enough data available
TeamSupport
8.4
Zendesk Support
8.1
Q&A
Moxie
Not enough data available
TeamSupport
8.5
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Moxie
Not enough data available
TeamSupport
Not enough data available
Zendesk Support
8.0
Reporting
Moxie
Not enough data available
TeamSupport
8.3
Zendesk Support
8.0
Dashboards
Moxie
Not enough data available
TeamSupport
8.6
Zendesk Support
8.1
Platform
ITIL Compliance
Moxie
Not enough data available
TeamSupport
Not enough data available
Zendesk Support
8.2
Mobile User Support
Moxie
Not enough data available
TeamSupport
7.4
Zendesk Support
8.1
Customization
Moxie
Not enough data available
TeamSupport
8.5
Zendesk Support
8.0
User, Role, and Access Management
Moxie
Not enough data available
TeamSupport
8.7
Zendesk Support
8.3
Internationalization
Moxie
Not enough data available
TeamSupport
7.9
Zendesk Support
8.2
Performance & Reliability
Moxie
Not enough data available
TeamSupport
8.7
Zendesk Support
8.5
Integration APIs
Moxie
Not enough data available
TeamSupport
8.5
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
40.8%
38.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
47.4%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
11.8%
16.7%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
TeamSupport
Small-Business
40.8%
Mid-Market
47.4%
Enterprise
11.8%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%

Reviewers' Industry

 
Insurance
10.7%
Computer Software
26.6%
Computer Software
17.8%
 
Financial Services
10.7%
Information Technology and Services
21.0%
Information Technology and Services
15.2%
 
Retail
7.1%
Internet
5.6%
Internet
10.0%
 
Internet
7.1%
Financial Services
4.4%
Marketing and Advertising
4.8%
 
Individual & Family Services
7.1%
Hospitality
3.7%
Retail
3.4%
 
Other
57.1%
Other
38.6%
Other
48.8%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.0%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.6%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Support from the moxie team Ease of use of the tool

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Moxie
Most Helpful Favorable Review
G2 User

Support from the moxie team Ease of use of the tool

Most Helpful Critical Review
G2 User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
Moxie
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Zendesk Support
No videos provided

Downloads

Moxie
No downloads provided
Zendesk Support
No downloads provided
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