Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Moxie, TeamSupport, and LiveAgent

Pricing

 
Support Desk
$50
/ agent / month billed annually
All-inclusive
$39/month
User Seat
 
Enterprise
$65
/ agent / month billed annually
Ticket+Chat
$29/month
User Seat
 
Private Cloud
Custom
Contact Us for Pricing
Ticket
$9/month
User Seat
 
Free Trial Unavailable
Free Trial
Free Trial
Moxie
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.5
8.6
8.8
Ease of Use
Ease of Use
7.7
8.6
9.0
Ease of Setup
Ease of Setup
8.3
8.3
8.7
Ease of Admin
Ease of Admin
7.9
8.7
8.9
Quality of Support
Quality of Support
8.6
8.8
9.1
Ease of Doing Business With
Ease of Doing Business With
8.9
9.2
9.1
Product Direction (% positive)
Product Direction (% positive)
5.1
9.0
9.0
Meets Requirements
Moxie
7.5
TeamSupport
8.6
LiveAgent
8.8
Ease of Use
Moxie
7.7
TeamSupport
8.6
LiveAgent
9.0
Ease of Setup
Moxie
8.3
TeamSupport
8.3
LiveAgent
8.7
Ease of Admin
Moxie
7.9
TeamSupport
8.7
LiveAgent
8.9
Quality of Support
Moxie
8.6
TeamSupport
8.8
LiveAgent
9.1
Ease of Doing Business With
Moxie
8.9
TeamSupport
9.2
LiveAgent
9.1
Product Direction (% positive)
Moxie
5.1
TeamSupport
9.0
LiveAgent
9.0

Features

Ticket and Case Management
Workflow
Moxie
Not enough data available
TeamSupport
8.4
LiveAgent
8.7
Response Automation
Moxie
Not enough data available
TeamSupport
8.5
LiveAgent
8.7
SLA Management
Moxie
Not enough data available
TeamSupport
8.4
LiveAgent
8.6
Attachments/Screencasts
Moxie
Not enough data available
TeamSupport
8.6
LiveAgent
8.7
Ticket Collaboration
Moxie
Not enough data available
TeamSupport
8.8
LiveAgent
8.9
Ticket creation user experience
Moxie
Not enough data available
TeamSupport
8.9
LiveAgent
9.0
Ticket response user experience
Moxie
Not enough data available
TeamSupport
8.8
LiveAgent
9.0
Knowledge Share
Knowledge Base
Moxie
Not enough data available
TeamSupport
8.3
LiveAgent
9.1
Searchable Articles
Moxie
Not enough data available
TeamSupport
8.3
LiveAgent
9.0
Community Forums
Moxie
Not enough data available
TeamSupport
8.0
LiveAgent
9.0
Interactive FAQs & Forums
Moxie
Not enough data available
TeamSupport
8.3
LiveAgent
8.9
Interaction
Web Portals
Moxie
Not enough data available
TeamSupport
8.7
LiveAgent
9.1
Forum to Reponse
Moxie
Not enough data available
TeamSupport
8.4
LiveAgent
9.1
Tickets and Tagging
Moxie
Not enough data available
TeamSupport
8.8
LiveAgent
9.3
Live Chat
Moxie
Not enough data available
TeamSupport
8.4
LiveAgent
9.4
Communication Channels
Customer Portal
Moxie
Not enough data available
TeamSupport
8.4
LiveAgent
8.7
Email to Case
Moxie
Not enough data available
TeamSupport
8.9
LiveAgent
9.0
Chat/Live Support
Moxie
Not enough data available
TeamSupport
8.4
LiveAgent
9.1
Social Integration
Moxie
Not enough data available
TeamSupport
8.4
LiveAgent
8.6
Call Center
Make, Receive, and Record Calls
Moxie
Not enough data available
TeamSupport
8.0
LiveAgent
8.6
Customer and Contacts Database
Moxie
Not enough data available
TeamSupport
8.6
LiveAgent
8.6
Products and Version Tracking
Moxie
Not enough data available
TeamSupport
8.6
LiveAgent
8.8
Call Scripting
Moxie
Not enough data available
TeamSupport
Not enough data available
LiveAgent
8.8
Interactive Voice Response (IVR)
Moxie
Not enough data available
TeamSupport
Not enough data available
LiveAgent
8.7
Self Service/Community
Forums
Moxie
Not enough data available
TeamSupport
8.2
LiveAgent
8.7
Knowledge Base
Moxie
Not enough data available
TeamSupport
8.4
LiveAgent
8.6
Ideas/Feedback
Moxie
Not enough data available
TeamSupport
8.4
LiveAgent
8.7
Q&A
Moxie
Not enough data available
TeamSupport
8.5
LiveAgent
8.8
Reporting & Analytics
Social Monitoring
Moxie
Not enough data available
TeamSupport
Not enough data available
LiveAgent
8.6
Reporting
Moxie
Not enough data available
TeamSupport
8.3
LiveAgent
8.6
Dashboards
Moxie
Not enough data available
TeamSupport
8.6
LiveAgent
8.8
Platform
ITIL Compliance
Moxie
Not enough data available
TeamSupport
Not enough data available
LiveAgent
8.7
Mobile User Support
Moxie
Not enough data available
TeamSupport
7.4
LiveAgent
8.0
Customization
Moxie
Not enough data available
TeamSupport
8.5
LiveAgent
8.5
User, Role, and Access Management
Moxie
Not enough data available
TeamSupport
8.7
LiveAgent
8.7
Internationalization
Moxie
Not enough data available
TeamSupport
7.9
LiveAgent
8.7
Performance & Reliability
Moxie
Not enough data available
TeamSupport
8.7
LiveAgent
9.0
Integration APIs
Moxie
Not enough data available
TeamSupport
8.5
LiveAgent
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
40.9%
62.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
47.3%
24.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
11.8%
13.1%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%
LiveAgent
Small-Business
62.5%
Mid-Market
24.4%
Enterprise
13.1%

Reviewers' Industry

 
Insurance
10.7%
Computer Software
26.7%
Information Technology and Services
12.6%
 
Financial Services
10.7%
Information Technology and Services
21.0%
Computer Software
7.4%
 
Retail
7.1%
Internet
5.7%
Internet
5.6%
 
Internet
7.1%
Financial Services
4.4%
Retail
4.5%
 
Individual & Family Services
7.1%
Hospitality
3.7%
Marketing and Advertising
4.1%
 
Other
57.1%
Other
38.5%
Other
65.8%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.1%
Other
65.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Easy to use interface. Customization of responses allows for my efficient interaction.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

Wendi M.
Administrator in Retail

There were so many phone issues and dropped calls the tech support was non existent. We kept getting the same answer as we don't have a fix for this. The very numerous technical issues we had caused many of our customers a bad experience.

 
Moxie
Most Helpful Favorable Review
G2 User

Easy to use interface. Customization of responses allows for my efficient interaction.

Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Wendi M.
Administrator in Retail

There were so many phone issues and dropped calls the tech support was non existent. We kept getting the same answer as we don't have a fix for this. The very numerous technical issues we had caused many of our customers a bad experience.

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Moxie
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Ask Moxie a QuestionContact Moxie
Add Product
Moxie
Moxie
TeamSupport
TeamSupport
LiveAgent
LiveAgent