Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Moxie, TeamSupport, and Kayako

Pricing

 
Support Desk
$50
/ agent / month billed annually
Inbox
$15
/agent/month
 
Enterprise
$65
/ agent / month billed annually
Growth
$30
/agent/month
 
Private Cloud
Custom
Contact Us for Pricing
Scale
$60
/agent/month
 
Free Trial Unavailable
Free Trial
Free Trial
Moxie
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.5
8.6
8.1
Ease of Use
Ease of Use
7.7
8.6
8.4
Ease of Setup
Ease of Setup
8.3
8.3
8.0
Ease of Admin
Ease of Admin
7.9
8.7
8.1
Quality of Support
Quality of Support
8.6
8.8
8.2
Ease of Doing Business With
Ease of Doing Business With
8.9
9.2
8.4
Product Direction (% positive)
Product Direction (% positive)
5.1
9.0
7.1
Meets Requirements
Moxie
7.5
TeamSupport
8.6
Kayako
8.1
Ease of Use
Moxie
7.7
TeamSupport
8.6
Kayako
8.4
Ease of Setup
Moxie
8.3
TeamSupport
8.3
Kayako
8.0
Ease of Admin
Moxie
7.9
TeamSupport
8.7
Kayako
8.1
Quality of Support
Moxie
8.6
TeamSupport
8.8
Kayako
8.2
Ease of Doing Business With
Moxie
8.9
TeamSupport
9.2
Kayako
8.4
Product Direction (% positive)
Moxie
5.1
TeamSupport
9.0
Kayako
7.1

Features

Ticket and Case Management
Workflow
Moxie
Not enough data available
TeamSupport
8.4
Kayako
8.1
Response Automation
Moxie
Not enough data available
TeamSupport
8.5
Kayako
8.4
SLA Management
Moxie
Not enough data available
TeamSupport
8.4
Kayako
7.9
Attachments/Screencasts
Moxie
Not enough data available
TeamSupport
8.6
Kayako
7.5
Ticket Collaboration
Moxie
Not enough data available
TeamSupport
8.8
Kayako
8.5
Ticket creation user experience
Moxie
Not enough data available
TeamSupport
8.9
Kayako
8.8
Ticket response user experience
Moxie
Not enough data available
TeamSupport
8.8
Kayako
8.4
Knowledge Share
Knowledge Base
Moxie
Not enough data available
TeamSupport
8.3
Kayako
8.9
Searchable Articles
Moxie
Not enough data available
TeamSupport
8.3
Kayako
9.2
Community Forums
Moxie
Not enough data available
TeamSupport
8.1
Kayako
8.6
Interactive FAQs & Forums
Moxie
Not enough data available
TeamSupport
8.3
Kayako
8.6
Interaction
Web Portals
Moxie
Not enough data available
TeamSupport
8.7
Kayako
9.1
Forum to Reponse
Moxie
Not enough data available
TeamSupport
8.4
Kayako
8.2
Tickets and Tagging
Moxie
Not enough data available
TeamSupport
8.8
Kayako
9.3
Live Chat
Moxie
Not enough data available
TeamSupport
8.4
Kayako
8.9
Communication Channels
Customer Portal
Moxie
Not enough data available
TeamSupport
8.4
Kayako
8.4
Email to Case
Moxie
Not enough data available
TeamSupport
8.9
Kayako
8.7
Chat/Live Support
Moxie
Not enough data available
TeamSupport
8.4
Kayako
8.3
Social Integration
Moxie
Not enough data available
TeamSupport
8.4
Kayako
7.0
Call Center
Make, Receive, and Record Calls
Moxie
Not enough data available
TeamSupport
8.0
Kayako
7.0
Customer and Contacts Database
Moxie
Not enough data available
TeamSupport
8.6
Kayako
7.6
Products and Version Tracking
Moxie
Not enough data available
TeamSupport
8.6
Kayako
6.9
Call Scripting
Moxie
Not enough data available
TeamSupport
Not enough data available
Kayako
6.7
Interactive Voice Response (IVR)
Moxie
Not enough data available
TeamSupport
Not enough data available
Kayako
6.7
Self Service/Community
Forums
Moxie
Not enough data available
TeamSupport
8.3
Kayako
7.7
Knowledge Base
Moxie
Not enough data available
TeamSupport
8.4
Kayako
7.9
Ideas/Feedback
Moxie
Not enough data available
TeamSupport
8.4
Kayako
7.2
Q&A
Moxie
Not enough data available
TeamSupport
8.5
Kayako
7.8
Reporting & Analytics
Social Monitoring
Moxie
Not enough data available
TeamSupport
Not enough data available
Kayako
6.7
Reporting
Moxie
Not enough data available
TeamSupport
8.3
Kayako
7.2
Dashboards
Moxie
Not enough data available
TeamSupport
8.6
Kayako
7.7
Platform
ITIL Compliance
Moxie
Not enough data available
TeamSupport
Not enough data available
Kayako
7.7
Mobile User Support
Moxie
Not enough data available
TeamSupport
7.4
Kayako
7.7
Customization
Moxie
Not enough data available
TeamSupport
8.5
Kayako
7.8
User, Role, and Access Management
Moxie
Not enough data available
TeamSupport
8.7
Kayako
8.2
Internationalization
Moxie
Not enough data available
TeamSupport
7.9
Kayako
8.0
Performance & Reliability
Moxie
Not enough data available
TeamSupport
8.7
Kayako
8.6
Integration APIs
Moxie
Not enough data available
TeamSupport
8.5
Kayako
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
40.8%
56.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
47.4%
35.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
11.8%
7.6%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
TeamSupport
Small-Business
40.8%
Mid-Market
47.4%
Enterprise
11.8%
Kayako
Small-Business
56.5%
Mid-Market
35.9%
Enterprise
7.6%

Reviewers' Industry

 
Insurance
10.7%
Computer Software
26.6%
Information Technology and Services
23.7%
 
Financial Services
10.7%
Information Technology and Services
21.0%
Computer Software
17.5%
 
Retail
7.1%
Internet
5.6%
Telecommunications
7.1%
 
Internet
7.1%
Financial Services
4.4%
Internet
5.2%
 
Individual & Family Services
7.1%
Hospitality
3.7%
Marketing and Advertising
3.8%
 
Other
57.1%
Other
38.6%
Other
42.7%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.0%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.6%
Kayako
Information Technology and Services
23.7%
Computer Software
17.5%
Telecommunications
7.1%
Internet
5.2%
Marketing and Advertising
3.8%
Other
42.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Support from the moxie team Ease of use of the tool

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Moxie
Most Helpful Favorable Review
G2 User

Support from the moxie team Ease of use of the tool

Most Helpful Critical Review
G2 User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Kayako
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Moxie
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Ask Moxie a QuestionContact MoxieAsk Kayako a QuestionContact Kayako
Add Product
Moxie
Moxie
TeamSupport
TeamSupport
Kayako
Kayako
Optimized for quick response