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Compare Moxie, TeamSupport, and HappyFox

Pricing

 
Support Desk
$50
/ agent / month billed annually
Mighty
$29
per staff / month
 
Enterprise
$65
/ agent / month billed annually
Fantastic
$49
per staff / month
 
Private Cloud
Custom
Contact Us for Pricing
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Moxie
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.5
8.6
8.9
Ease of Use
Ease of Use
7.7
8.6
9.3
Ease of Setup
Ease of Setup
8.3
8.3
8.9
Ease of Admin
Ease of Admin
7.9
8.7
9.1
Quality of Support
Quality of Support
8.6
8.8
9.2
Ease of Doing Business With
Ease of Doing Business With
8.9
9.2
9.3
Product Direction (% positive)
Product Direction (% positive)
5.1
9.0
9.3
Meets Requirements
Moxie
7.5
TeamSupport
8.6
HappyFox
8.9
Ease of Use
Moxie
7.7
TeamSupport
8.6
HappyFox
9.3
Ease of Setup
Moxie
8.3
TeamSupport
8.3
HappyFox
8.9
Ease of Admin
Moxie
7.9
TeamSupport
8.7
HappyFox
9.1
Quality of Support
Moxie
8.6
TeamSupport
8.8
HappyFox
9.2
Ease of Doing Business With
Moxie
8.9
TeamSupport
9.2
HappyFox
9.3
Product Direction (% positive)
Moxie
5.1
TeamSupport
9.0
HappyFox
9.3

Features

Ticket and Case Management
Workflow
Moxie
Not enough data available
TeamSupport
8.4
HappyFox
8.8
Response Automation
Moxie
Not enough data available
TeamSupport
8.5
HappyFox
8.9
SLA Management
Moxie
Not enough data available
TeamSupport
8.4
HappyFox
8.6
Attachments/Screencasts
Moxie
Not enough data available
TeamSupport
8.6
HappyFox
8.4
Ticket Collaboration
Moxie
Not enough data available
TeamSupport
8.8
HappyFox
8.9
Ticket creation user experience
Moxie
Not enough data available
TeamSupport
8.9
HappyFox
9.2
Ticket response user experience
Moxie
Not enough data available
TeamSupport
8.8
HappyFox
9.1
Knowledge Share
Knowledge Base
Moxie
Not enough data available
TeamSupport
8.3
HappyFox
8.5
Searchable Articles
Moxie
Not enough data available
TeamSupport
8.3
HappyFox
8.8
Community Forums
Moxie
Not enough data available
TeamSupport
8.0
HappyFox
Not enough data available
Interactive FAQs & Forums
Moxie
Not enough data available
TeamSupport
8.3
HappyFox
Not enough data available
Interaction
Web Portals
Moxie
Not enough data available
TeamSupport
8.7
HappyFox
7.2
Forum to Reponse
Moxie
Not enough data available
TeamSupport
8.4
HappyFox
8.1
Tickets and Tagging
Moxie
Not enough data available
TeamSupport
8.8
HappyFox
9.3
Live Chat
Moxie
Not enough data available
TeamSupport
8.4
HappyFox
8.1
Communication Channels
Customer Portal
Moxie
Not enough data available
TeamSupport
8.4
HappyFox
8.9
Email to Case
Moxie
Not enough data available
TeamSupport
8.9
HappyFox
9.1
Chat/Live Support
Moxie
Not enough data available
TeamSupport
8.4
HappyFox
8.8
Social Integration
Moxie
Not enough data available
TeamSupport
8.4
HappyFox
8.4
Call Center
Make, Receive, and Record Calls
Moxie
Not enough data available
TeamSupport
8.0
HappyFox
Not enough data available
Customer and Contacts Database
Moxie
Not enough data available
TeamSupport
8.6
HappyFox
8.1
Products and Version Tracking
Moxie
Not enough data available
TeamSupport
8.6
HappyFox
8.3
Call Scripting
Moxie
Not enough data available
TeamSupport
Not enough data available
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Moxie
Not enough data available
TeamSupport
Not enough data available
HappyFox
Not enough data available
Self Service/Community
Forums
Moxie
Not enough data available
TeamSupport
8.2
HappyFox
8.0
Knowledge Base
Moxie
Not enough data available
TeamSupport
8.4
HappyFox
8.4
Ideas/Feedback
Moxie
Not enough data available
TeamSupport
8.4
HappyFox
8.5
Q&A
Moxie
Not enough data available
TeamSupport
8.5
HappyFox
8.6
Reporting & Analytics
Social Monitoring
Moxie
Not enough data available
TeamSupport
Not enough data available
HappyFox
Not enough data available
Reporting
Moxie
Not enough data available
TeamSupport
8.3
HappyFox
8.3
Dashboards
Moxie
Not enough data available
TeamSupport
8.6
HappyFox
8.5
Platform
ITIL Compliance
Moxie
Not enough data available
TeamSupport
Not enough data available
HappyFox
9.1
Mobile User Support
Moxie
Not enough data available
TeamSupport
7.4
HappyFox
7.3
Customization
Moxie
Not enough data available
TeamSupport
8.5
HappyFox
8.3
User, Role, and Access Management
Moxie
Not enough data available
TeamSupport
8.7
HappyFox
8.7
Internationalization
Moxie
Not enough data available
TeamSupport
7.9
HappyFox
9.1
Performance & Reliability
Moxie
Not enough data available
TeamSupport
8.7
HappyFox
9.2
Integration APIs
Moxie
Not enough data available
TeamSupport
8.5
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
40.9%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
47.3%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
11.8%
15.5%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Insurance
10.7%
Computer Software
26.7%
Information Technology and Services
14.1%
 
Financial Services
10.7%
Information Technology and Services
21.0%
Computer Software
12.2%
 
Retail
7.1%
Internet
5.7%
Higher Education
6.4%
 
Internet
7.1%
Financial Services
4.4%
Real Estate
3.8%
 
Individual & Family Services
7.1%
Hospitality
3.7%
Education Management
3.8%
 
Other
57.1%
Other
38.5%
Other
59.6%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Support from the moxie team Ease of use of the tool

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
Moxie
Most Helpful Favorable Review
G2 User

Support from the moxie team Ease of use of the tool

Most Helpful Critical Review
G2 User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
Moxie
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

HappyFox
No videos provided

Downloads

Moxie
No downloads provided
HappyFox
No downloads provided
Ask Moxie a QuestionContact MoxieAsk HappyFox a QuestionContact HappyFox