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Compare Moxie, TeamSupport, and Freshdesk

Pricing

 
Support Desk
$50
/ agent / month billed annually
Sprout
Free
for UNLIMITED agents
 
Enterprise
$65
/ agent / month billed annually
Blossom
$19
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Moxie
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.5
8.6
8.5
Ease of Use
Ease of Use
7.7
8.6
8.8
Ease of Setup
Ease of Setup
8.3
8.3
8.6
Ease of Admin
Ease of Admin
7.9
8.7
8.7
Quality of Support
Quality of Support
8.6
8.8
8.9
Ease of Doing Business With
Ease of Doing Business With
8.9
9.2
8.8
Product Direction (% positive)
Product Direction (% positive)
5.1
9.0
8.6
Meets Requirements
Moxie
7.5
TeamSupport
8.6
Freshdesk
8.5
Ease of Use
Moxie
7.7
TeamSupport
8.6
Freshdesk
8.8
Ease of Setup
Moxie
8.3
TeamSupport
8.3
Freshdesk
8.6
Ease of Admin
Moxie
7.9
TeamSupport
8.7
Freshdesk
8.7
Quality of Support
Moxie
8.6
TeamSupport
8.8
Freshdesk
8.9
Ease of Doing Business With
Moxie
8.9
TeamSupport
9.2
Freshdesk
8.8
Product Direction (% positive)
Moxie
5.1
TeamSupport
9.0
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
Moxie
Not enough data available
TeamSupport
8.4
Freshdesk
8.4
Response Automation
Moxie
Not enough data available
TeamSupport
8.5
Freshdesk
8.5
SLA Management
Moxie
Not enough data available
TeamSupport
8.4
Freshdesk
8.2
Attachments/Screencasts
Moxie
Not enough data available
TeamSupport
8.6
Freshdesk
8.4
Ticket Collaboration
Moxie
Not enough data available
TeamSupport
8.8
Freshdesk
8.6
Ticket creation user experience
Moxie
Not enough data available
TeamSupport
8.9
Freshdesk
8.9
Ticket response user experience
Moxie
Not enough data available
TeamSupport
8.8
Freshdesk
8.8
Knowledge Share
Knowledge Base
Moxie
Not enough data available
TeamSupport
8.3
Freshdesk
8.8
Searchable Articles
Moxie
Not enough data available
TeamSupport
8.3
Freshdesk
8.6
Community Forums
Moxie
Not enough data available
TeamSupport
8.0
Freshdesk
8.4
Interactive FAQs & Forums
Moxie
Not enough data available
TeamSupport
8.3
Freshdesk
8.5
Interaction
Web Portals
Moxie
Not enough data available
TeamSupport
8.7
Freshdesk
7.2
Forum to Reponse
Moxie
Not enough data available
TeamSupport
8.4
Freshdesk
8.5
Tickets and Tagging
Moxie
Not enough data available
TeamSupport
8.8
Freshdesk
8.8
Live Chat
Moxie
Not enough data available
TeamSupport
8.4
Freshdesk
8.8
Communication Channels
Customer Portal
Moxie
Not enough data available
TeamSupport
8.4
Freshdesk
8.6
Email to Case
Moxie
Not enough data available
TeamSupport
8.9
Freshdesk
9.0
Chat/Live Support
Moxie
Not enough data available
TeamSupport
8.4
Freshdesk
8.5
Social Integration
Moxie
Not enough data available
TeamSupport
8.4
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
Moxie
Not enough data available
TeamSupport
8.0
Freshdesk
8.3
Customer and Contacts Database
Moxie
Not enough data available
TeamSupport
8.6
Freshdesk
8.0
Products and Version Tracking
Moxie
Not enough data available
TeamSupport
8.6
Freshdesk
8.2
Call Scripting
Moxie
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.2
Interactive Voice Response (IVR)
Moxie
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.4
Self Service/Community
Forums
Moxie
Not enough data available
TeamSupport
8.2
Freshdesk
8.3
Knowledge Base
Moxie
Not enough data available
TeamSupport
8.4
Freshdesk
8.5
Ideas/Feedback
Moxie
Not enough data available
TeamSupport
8.4
Freshdesk
8.4
Q&A
Moxie
Not enough data available
TeamSupport
8.5
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
Moxie
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.2
Reporting
Moxie
Not enough data available
TeamSupport
8.3
Freshdesk
7.8
Dashboards
Moxie
Not enough data available
TeamSupport
8.6
Freshdesk
8.2
Platform
ITIL Compliance
Moxie
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.3
Mobile User Support
Moxie
Not enough data available
TeamSupport
7.4
Freshdesk
8.1
Customization
Moxie
Not enough data available
TeamSupport
8.5
Freshdesk
8.0
User, Role, and Access Management
Moxie
Not enough data available
TeamSupport
8.7
Freshdesk
8.5
Internationalization
Moxie
Not enough data available
TeamSupport
7.9
Freshdesk
8.1
Performance & Reliability
Moxie
Not enough data available
TeamSupport
8.7
Freshdesk
8.8
Integration APIs
Moxie
Not enough data available
TeamSupport
8.5
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
40.9%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
47.3%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
11.8%
10.9%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Insurance
10.7%
Computer Software
26.7%
Information Technology and Services
20.4%
 
Financial Services
10.7%
Information Technology and Services
21.0%
Computer Software
13.9%
 
Retail
7.1%
Internet
5.7%
Internet
5.9%
 
Internet
7.1%
Financial Services
4.4%
Education Management
3.7%
 
Individual & Family Services
7.1%
Hospitality
3.7%
E-Learning
3.4%
 
Other
57.1%
Other
38.5%
Other
52.7%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Individual & Family Services

The ability to send messages to coworkers

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

G2 User in Hospital & Health Care

The ability to have multiple automations that counteract with each other

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Moxie
Most Helpful Favorable Review
G2 User in Individual & Family Services

The ability to send messages to coworkers

Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospital & Health Care

The ability to have multiple automations that counteract with each other

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Moxie
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
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