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Compare Moxie, SnapEngage, and Pure Chat

Pricing

 
Essentials
From $16
per user / per month
Free
100% Free
 
Professional
From $26
per user / per month
Pro
$99/mo
(paid monthly)
 
Enterprise
From $40
per user / per month
 
Free Trial Unavailable
Free Trial
Free Trial
Moxie
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.5
8.6
8.9
Ease of Use
Ease of Use
7.7
9.2
9.3
Ease of Setup
Ease of Setup
8.3
8.8
9.3
Ease of Admin
Ease of Admin
7.9
8.8
9.0
Quality of Support
Quality of Support
8.6
9.1
9.0
Ease of Doing Business With
Ease of Doing Business With
8.9
9.4
9.3
Product Direction (% positive)
Product Direction (% positive)
5.1
8.4
9.0
Meets Requirements
Moxie
7.5
SnapEngage
8.6
Pure Chat
8.9
Ease of Use
Moxie
7.7
SnapEngage
9.2
Pure Chat
9.3
Ease of Setup
Moxie
8.3
SnapEngage
8.8
Pure Chat
9.3
Ease of Admin
Moxie
7.9
SnapEngage
8.8
Pure Chat
9.0
Quality of Support
Moxie
8.6
SnapEngage
9.1
Pure Chat
9.0
Ease of Doing Business With
Moxie
8.9
SnapEngage
9.4
Pure Chat
9.3
Product Direction (% positive)
Moxie
5.1
SnapEngage
8.4
Pure Chat
9.0

Features

Communication
Pop-up Chat
Moxie
Not enough data available
SnapEngage
9.0
Pure Chat
9.3
Notifications
Moxie
Not enough data available
SnapEngage
8.3
Pure Chat
8.8
Targeted Emails
Moxie
Not enough data available
SnapEngage
7.6
Pure Chat
Not enough data available
In-App Messaging
Moxie
Not enough data available
SnapEngage
8.0
Pure Chat
Not enough data available
Internal Use
Customization
Moxie
Not enough data available
SnapEngage
8.1
Pure Chat
8.2
Conversation Archiving
Moxie
Not enough data available
SnapEngage
8.1
Pure Chat
8.5
Lead Development
Moxie
Not enough data available
SnapEngage
8.2
Pure Chat
7.9
Knowledge Base
Moxie
Not enough data available
SnapEngage
8.3
Pure Chat
Not enough data available
Team Inbox
Moxie
Not enough data available
SnapEngage
7.4
Pure Chat
Not enough data available
Customer Profiles
Moxie
Not enough data available
SnapEngage
7.6
Pure Chat
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
42.2%
59.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
48.4%
28.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
9.4%
12.2%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Pure Chat
Small-Business
59.3%
Mid-Market
28.5%
Enterprise
12.2%

Reviewers' Industry

 
Insurance
10.7%
Information Technology and Services
14.3%
Higher Education
5.9%
 
Financial Services
10.7%
Computer Software
14.3%
Financial Services
5.9%
 
Retail
7.1%
Financial Services
5.2%
Computer Software
5.9%
 
Internet
7.1%
Telecommunications
4.5%
Retail
5.0%
 
Individual & Family Services
7.1%
Insurance
4.5%
Information Technology and Services
5.0%
 
Other
57.1%
Other
57.1%
Other
72.3%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Pure Chat
Higher Education
5.9%
Financial Services
5.9%
Computer Software
5.9%
Retail
5.0%
Information Technology and Services
5.0%
Other
72.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Easy to use interface. Customization of responses allows for my efficient interaction.

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

G2 User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Jessica P.
Administrator in Automotive

Sometimes repose time seems dragged out.

 
Moxie
Most Helpful Favorable Review
G2 User

Easy to use interface. Customization of responses allows for my efficient interaction.

Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Jessica P.
Administrator in Automotive

Sometimes repose time seems dragged out.

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Downloads

 No downloads providedNo downloads providedNo downloads provided
Moxie
No downloads provided
SnapEngage
No downloads provided
Pure Chat
No downloads provided
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