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Compare Moxie, SnapEngage, and Olark

Pricing

 
Essentials
From $16
per user / per month
Olark Live Chat
$17
per month
 
Professional
From $26
per user / per month
 
Enterprise
From $40
per user / per month
 
Free Trial Unavailable
Free Trial
Free Trial
Moxie
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Olark
Olark Live Chat
$17 per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.5
8.6
8.9
Ease of Use
Ease of Use
7.7
9.2
9.2
Ease of Setup
Ease of Setup
8.3
8.8
9.0
Ease of Admin
Ease of Admin
7.9
8.8
9.0
Quality of Support
Quality of Support
8.6
9.1
8.8
Ease of Doing Business With
Ease of Doing Business With
8.9
9.4
9.1
Product Direction (% positive)
Product Direction (% positive)
5.1
8.4
8.1
Meets Requirements
Moxie
7.5
SnapEngage
8.6
Olark
8.9
Ease of Use
Moxie
7.7
SnapEngage
9.2
Olark
9.2
Ease of Setup
Moxie
8.3
SnapEngage
8.8
Olark
9.0
Ease of Admin
Moxie
7.9
SnapEngage
8.8
Olark
9.0
Quality of Support
Moxie
8.6
SnapEngage
9.1
Olark
8.8
Ease of Doing Business With
Moxie
8.9
SnapEngage
9.4
Olark
9.1
Product Direction (% positive)
Moxie
5.1
SnapEngage
8.4
Olark
8.1

Features

Communication
Pop-up Chat
Moxie
Not enough data available
SnapEngage
9.0
Olark
9.2
Notifications
Moxie
Not enough data available
SnapEngage
8.3
Olark
8.6
Targeted Emails
Moxie
Not enough data available
SnapEngage
7.6
Olark
7.8
In-App Messaging
Moxie
Not enough data available
SnapEngage
8.0
Olark
Not enough data available
Internal Use
Customization
Moxie
Not enough data available
SnapEngage
8.1
Olark
7.4
Conversation Archiving
Moxie
Not enough data available
SnapEngage
8.1
Olark
8.8
Lead Development
Moxie
Not enough data available
SnapEngage
8.2
Olark
8.0
Knowledge Base
Moxie
Not enough data available
SnapEngage
8.3
Olark
Not enough data available
Team Inbox
Moxie
Not enough data available
SnapEngage
7.4
Olark
Not enough data available
Customer Profiles
Moxie
Not enough data available
SnapEngage
7.6
Olark
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
42.2%
48.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
48.4%
46.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
9.4%
5.2%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Olark
Small-Business
48.7%
Mid-Market
46.1%
Enterprise
5.2%

Reviewers' Industry

 
Insurance
10.7%
Information Technology and Services
14.3%
Computer Software
22.7%
 
Financial Services
10.7%
Computer Software
14.3%
Internet
13.0%
 
Retail
7.1%
Financial Services
5.2%
Retail
5.9%
 
Internet
7.1%
Telecommunications
4.5%
Education Management
5.0%
 
Individual & Family Services
7.1%
Insurance
4.5%
Marketing and Advertising
3.4%
 
Other
57.1%
Other
57.1%
Other
50.0%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Olark
Computer Software
22.7%
Internet
13.0%
Retail
5.9%
Education Management
5.0%
Marketing and Advertising
3.4%
Other
50.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Support from the moxie team Ease of use of the tool

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
Moxie
Most Helpful Favorable Review
G2 User

Support from the moxie team Ease of use of the tool

Most Helpful Critical Review
G2 User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

Olark
Most Helpful Favorable Review
Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
Moxie
No downloads provided
SnapEngage
No downloads provided
Olark
No downloads provided
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