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Compare Moxie, SnapEngage, and LiveEngage

Pricing

 
Essentials
From $16
per user / per month
We build packaging and pricing around your needs, not ours.
Request Pricing
 
Professional
From $26
per user / per month
 
Enterprise
From $40
per user / per month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Moxie
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
LiveEngage
We build packaging and pricing around your needs, not ours.
Request Pricing
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.5
8.6
7.9
Ease of Use
Ease of Use
7.7
9.2
7.8
Ease of Setup
Ease of Setup
8.3
8.8
6.8
Ease of Admin
Ease of Admin
7.9
8.8
7.1
Quality of Support
Quality of Support
8.6
9.1
7.2
Ease of Doing Business With
Ease of Doing Business With
8.9
9.4
7.0
Product Direction (% positive)
Product Direction (% positive)
5.1
8.4
6.8
Meets Requirements
Moxie
7.5
SnapEngage
8.6
LiveEngage
7.9
Ease of Use
Moxie
7.7
SnapEngage
9.2
LiveEngage
7.8
Ease of Setup
Moxie
8.3
SnapEngage
8.8
LiveEngage
6.8
Ease of Admin
Moxie
7.9
SnapEngage
8.8
LiveEngage
7.1
Quality of Support
Moxie
8.6
SnapEngage
9.1
LiveEngage
7.2
Ease of Doing Business With
Moxie
8.9
SnapEngage
9.4
LiveEngage
7.0
Product Direction (% positive)
Moxie
5.1
SnapEngage
8.4
LiveEngage
6.8

Features

Communication
Pop-up Chat
Moxie
Not enough data available
SnapEngage
9.0
LiveEngage
8.6
Notifications
Moxie
Not enough data available
SnapEngage
8.3
LiveEngage
8.6
Targeted Emails
Moxie
Not enough data available
SnapEngage
7.6
LiveEngage
7.2
In-App Messaging
Moxie
Not enough data available
SnapEngage
8.0
LiveEngage
7.1
Internal Use
Customization
Moxie
Not enough data available
SnapEngage
8.1
LiveEngage
7.4
Conversation Archiving
Moxie
Not enough data available
SnapEngage
8.1
LiveEngage
6.9
Lead Development
Moxie
Not enough data available
SnapEngage
8.2
LiveEngage
8.9
Knowledge Base
Moxie
Not enough data available
SnapEngage
8.3
LiveEngage
6.7
Team Inbox
Moxie
Not enough data available
SnapEngage
7.4
LiveEngage
9.0
Customer Profiles
Moxie
Not enough data available
SnapEngage
7.6
LiveEngage
7.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
42.2%
26.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
48.4%
44.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
9.4%
30.0%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
LiveEngage
Small-Business
26.0%
Mid-Market
44.0%
Enterprise
30.0%

Reviewers' Industry

 
Insurance
10.7%
Information Technology and Services
14.3%
Telecommunications
13.3%
 
Financial Services
10.7%
Computer Software
14.3%
Computer Software
8.3%
 
Retail
7.1%
Financial Services
5.2%
Philanthropy
6.7%
 
Internet
7.1%
Telecommunications
4.5%
Outsourcing/Offshoring
6.7%
 
Individual & Family Services
7.1%
Insurance
4.5%
Consumer Goods
6.7%
 
Other
57.1%
Other
57.1%
Other
58.3%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
LiveEngage
Telecommunications
13.3%
Computer Software
8.3%
Philanthropy
6.7%
Outsourcing/Offshoring
6.7%
Consumer Goods
6.7%
Other
58.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Easy to use interface. Customization of responses allows for my efficient interaction.

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Jenny P.
Administrator in Philanthropy

Canned responses are useful as well as the ability to "see" who is on what page of our website at any given point of time. The "Leave a Message" function is helpful for when a representative is unavailable on LivePerson.

Most Helpful Critical Review
Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

G2 User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

G2 User in Information Services

They decided, without warning, to end of life the version that we were on. Granted there old platform was somewhat limited in terms of functionality. They told us two months before the EOL date. We had built an integration in our CRM so the short notice...

 
Moxie
Most Helpful Favorable Review
G2 User

Easy to use interface. Customization of responses allows for my efficient interaction.

Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

LiveEngage
Most Helpful Favorable Review
Jenny P.
Administrator in Philanthropy

Canned responses are useful as well as the ability to "see" who is on what page of our website at any given point of time. The "Leave a Message" function is helpful for when a representative is unavailable on LivePerson.

Most Helpful Critical Review
G2 User in Information Services

They decided, without warning, to end of life the version that we were on. Granted there old platform was somewhat limited in terms of functionality. They told us two months before the EOL date. We had built an integration in our CRM so the short notice...

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
Moxie
No downloads provided
SnapEngage
No downloads provided
LiveEngage
No downloads provided
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