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Compare Moxie, SnapEngage, and LiveChat

Pricing

 
Essentials
From $16
per user / per month
Starter
$16
per seat / month
 
Professional
From $26
per user / per month
Team
$33
per seat / month
 
Enterprise
From $40
per user / per month
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial Unavailable
Free Trial
Free Trial
Moxie
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.5
8.6
9.1
Ease of Use
Ease of Use
7.7
9.2
9.4
Ease of Setup
Ease of Setup
8.3
8.8
9.1
Ease of Admin
Ease of Admin
7.9
8.8
9.2
Quality of Support
Quality of Support
8.6
9.1
9.1
Ease of Doing Business With
Ease of Doing Business With
8.9
9.4
9.1
Product Direction (% positive)
Product Direction (% positive)
5.1
8.4
8.4
Meets Requirements
Moxie
7.5
SnapEngage
8.6
LiveChat
9.1
Ease of Use
Moxie
7.7
SnapEngage
9.2
LiveChat
9.4
Ease of Setup
Moxie
8.3
SnapEngage
8.8
LiveChat
9.1
Ease of Admin
Moxie
7.9
SnapEngage
8.8
LiveChat
9.2
Quality of Support
Moxie
8.6
SnapEngage
9.1
LiveChat
9.1
Ease of Doing Business With
Moxie
8.9
SnapEngage
9.4
LiveChat
9.1
Product Direction (% positive)
Moxie
5.1
SnapEngage
8.4
LiveChat
8.4

Features

Communication
Pop-up Chat
Moxie
Not enough data available
SnapEngage
9.0
LiveChat
9.2
Notifications
Moxie
Not enough data available
SnapEngage
8.3
LiveChat
9.0
Targeted Emails
Moxie
Not enough data available
SnapEngage
7.6
LiveChat
8.6
In-App Messaging
Moxie
Not enough data available
SnapEngage
8.0
LiveChat
8.8
Internal Use
Customization
Moxie
Not enough data available
SnapEngage
8.1
LiveChat
8.5
Conversation Archiving
Moxie
Not enough data available
SnapEngage
8.1
LiveChat
8.8
Lead Development
Moxie
Not enough data available
SnapEngage
8.2
LiveChat
8.6
Knowledge Base
Moxie
Not enough data available
SnapEngage
8.3
LiveChat
8.6
Team Inbox
Moxie
Not enough data available
SnapEngage
7.4
LiveChat
8.6
Customer Profiles
Moxie
Not enough data available
SnapEngage
7.6
LiveChat
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
42.2%
47.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
48.4%
35.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
9.4%
16.8%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
LiveChat
Small-Business
47.9%
Mid-Market
35.4%
Enterprise
16.8%

Reviewers' Industry

 
Insurance
10.7%
Information Technology and Services
14.3%
Computer Software
9.5%
 
Financial Services
10.7%
Computer Software
14.3%
Information Technology and Services
8.3%
 
Retail
7.1%
Financial Services
5.2%
Retail
4.8%
 
Internet
7.1%
Telecommunications
4.5%
Internet
4.8%
 
Individual & Family Services
7.1%
Insurance
4.5%
Telecommunications
3.5%
 
Other
57.1%
Other
57.1%
Other
69.1%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.3%
Retail
4.8%
Internet
4.8%
Telecommunications
3.5%
Other
69.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Consumer Goods

Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service.

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

G2 User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

Ralph P.
Consultant

My session was abruptly terminated (not timed out) for no apparent reason, so I never got any feedback to the questions I had answered.

 
Moxie
Most Helpful Favorable Review
G2 User in Consumer Goods

Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service.

Most Helpful Critical Review
G2 User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Ralph P.
Consultant

My session was abruptly terminated (not timed out) for no apparent reason, so I never got any feedback to the questions I had answered.

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Videos

 No videos providedNo videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Moxie
No videos provided
SnapEngage
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Downloads

 No downloads providedNo downloads provided
Moxie
No downloads provided
SnapEngage
No downloads provided
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