Compare Moxie, ServiceNow, and Track-It!

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Moxie
Free Trial Unavailable
ServiceNow
Free Trial Unavailable
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.7
8.4
7.7
Ease of Use
Ease of Use
7.9
7.4
7.8
Ease of Setup
Ease of Setup
8.5
7.2
7.3
Ease of Admin
Ease of Admin
8.1
7.8
7.8
Quality of Support
Quality of Support
8.7
7.9
7.7
Ease of Doing Business With
Ease of Doing Business With
9.0
8.1
7.9
Product Direction (% positive)
Product Direction (% positive)
5.6
7.8
5.6
Meets Requirements
Moxie
7.7
ServiceNow
8.4
Track-It!
7.7
Ease of Use
Moxie
7.9
ServiceNow
7.4
Track-It!
7.8
Ease of Setup
Moxie
8.5
ServiceNow
7.2
Track-It!
7.3
Ease of Admin
Moxie
8.1
ServiceNow
7.8
Track-It!
7.8
Quality of Support
Moxie
8.7
ServiceNow
7.9
Track-It!
7.7
Ease of Doing Business With
Moxie
9.0
ServiceNow
8.1
Track-It!
7.9
Product Direction (% positive)
Moxie
5.6
ServiceNow
7.8
Track-It!
5.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.3%
3.8%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
52.2%
17.1%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.5%
79.1%
32.0%
Moxie
Small-Business
4.3%
Mid-Market
52.2%
Enterprise
43.5%
ServiceNow
Small-Business
3.8%
Mid-Market
17.1%
Enterprise
79.1%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Insurance
10.0%
Information Technology and Services
27.6%
Information Technology and Services
13.5%
 
Financial Services
10.0%
Hospital & Health Care
7.5%
Hospital & Health Care
9.4%
 
Retail
6.7%
Higher Education
7.5%
Higher Education
7.3%
 
Internet
6.7%
Computer Software
6.8%
Utilities
5.2%
 
Individual & Family Services
6.7%
Financial Services
6.0%
Law Practice
5.2%
 
Other
60.0%
Other
44.7%
Other
59.4%
Moxie
Insurance
10.0%
Financial Services
10.0%
Retail
6.7%
Internet
6.7%
Individual & Family Services
6.7%
Other
60.0%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.8%
Financial Services
6.0%
Other
44.7%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Terrance D.
Administrator in Information Technology and Services

As a software package, Moxie delivers a relatively robust set of tools for intermediate level projects and solutions.

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

G2 User in Apparel & Fashion

There is no way to filter by subject or information in the ticket

 
Moxie
Most Helpful Favorable Review
Terrance D.
Administrator in Information Technology and Services

As a software package, Moxie delivers a relatively robust set of tools for intermediate level projects and solutions.

Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

ServiceNow
Most Helpful Favorable Review
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Apparel & Fashion

There is no way to filter by subject or information in the ticket

Screenshots

 
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