Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Moxie, ServiceNow, and Jira Service Desk

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Moxie
Free Trial Unavailable
ServiceNow
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.5
8.4
8.5
Ease of Use
Ease of Use
7.7
7.4
7.8
Ease of Setup
Ease of Setup
8.3
7.2
7.3
Ease of Admin
Ease of Admin
7.9
7.8
7.4
Quality of Support
Quality of Support
8.6
7.9
8.0
Ease of Doing Business With
Ease of Doing Business With
8.9
8.1
8.2
Product Direction (% positive)
Product Direction (% positive)
5.1
7.8
7.8
Meets Requirements
Moxie
7.5
ServiceNow
8.4
Jira Service Desk
8.5
Ease of Use
Moxie
7.7
ServiceNow
7.4
Jira Service Desk
7.8
Ease of Setup
Moxie
8.3
ServiceNow
7.2
Jira Service Desk
7.3
Ease of Admin
Moxie
7.9
ServiceNow
7.8
Jira Service Desk
7.4
Quality of Support
Moxie
8.6
ServiceNow
7.9
Jira Service Desk
8.0
Ease of Doing Business With
Moxie
8.9
ServiceNow
8.1
Jira Service Desk
8.2
Product Direction (% positive)
Moxie
5.1
ServiceNow
7.8
Jira Service Desk
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.8%
3.9%
16.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
57.1%
17.3%
40.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
38.1%
78.8%
43.4%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
ServiceNow
Small-Business
3.9%
Mid-Market
17.3%
Enterprise
78.8%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.4%
Enterprise
43.4%

Reviewers' Industry

 
Insurance
10.7%
Information Technology and Services
27.6%
Information Technology and Services
28.4%
 
Financial Services
10.7%
Hospital & Health Care
7.5%
Computer Software
15.2%
 
Retail
7.1%
Higher Education
7.5%
Internet
6.1%
 
Internet
7.1%
Computer Software
6.7%
Telecommunications
4.4%
 
Individual & Family Services
7.1%
Financial Services
6.1%
Financial Services
4.4%
 
Other
57.1%
Other
44.5%
Other
41.6%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.5%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.2%
Internet
6.1%
Telecommunications
4.4%
Financial Services
4.4%
Other
41.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Support from the moxie team Ease of use of the tool

G2 User in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

G2 User in Law Practice

No workflow, missing integration with outlook

 
Moxie
Most Helpful Favorable Review
G2 User

Support from the moxie team Ease of use of the tool

Most Helpful Critical Review
G2 User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

ServiceNow
Most Helpful Favorable Review
G2 User in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

Most Helpful Critical Review
G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Law Practice

No workflow, missing integration with outlook

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 3
2 of 3
3 of 3
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
Ask Moxie a QuestionContact MoxieRequest More InformationRequest More InformationAsk Jira Service Desk a QuestionContact Jira Service Desk