Compare Moxie, ProProfs Knowledge Base Software, and Oracle Service Cloud (formerly RightNow)

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Moxie
Free Trial Unavailable
ProProfs Knowledge Base Software
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.7
9.0
8.1
Ease of Use
Ease of Use
7.9
9.4
7.7
Ease of Setup
Ease of Setup
8.5
Not enough data available
6.7
Ease of Admin
Ease of Admin
8.1
Not enough data available
7.2
Quality of Support
Quality of Support
8.7
8.6
7.2
Ease of Doing Business With
Ease of Doing Business With
9.0
Not enough data available
7.3
Product Direction (% positive)
Product Direction (% positive)
5.6
10.0
5.9
Meets Requirements
Moxie
7.7
ProProfs Knowledge Base Software
9.0
Oracle Service Cloud (formerly RightNow)
8.1
Ease of Use
Moxie
7.9
ProProfs Knowledge Base Software
9.4
Oracle Service Cloud (formerly RightNow)
7.7
Ease of Setup
Moxie
8.5
ProProfs Knowledge Base Software
Not enough data available
Oracle Service Cloud (formerly RightNow)
6.7
Ease of Admin
Moxie
8.1
ProProfs Knowledge Base Software
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.2
Quality of Support
Moxie
8.7
ProProfs Knowledge Base Software
8.6
Oracle Service Cloud (formerly RightNow)
7.2
Ease of Doing Business With
Moxie
9.0
ProProfs Knowledge Base Software
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.3
Product Direction (% positive)
Moxie
5.6
ProProfs Knowledge Base Software
10.0
Oracle Service Cloud (formerly RightNow)
5.9

Features

Knowledge Share
Knowledge Base
Moxie
8.3
ProProfs Knowledge Base Software
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.0
Searchable Articles
Moxie
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.8
Community Forums
Moxie
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.1
Interactive FAQs & Forums
Moxie
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.0
Interaction
Web Portals
Moxie
8.3
ProProfs Knowledge Base Software
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.9
Forum to Reponse
Moxie
8.7
ProProfs Knowledge Base Software
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.5
Tickets and Tagging
Moxie
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.3
Live Chat
Moxie
9.0
ProProfs Knowledge Base Software
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.3%
45.5%
5.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
52.2%
45.5%
32.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.5%
9.1%
61.2%
Moxie
Small-Business
4.3%
Mid-Market
52.2%
Enterprise
43.5%
ProProfs Knowledge Base Software
Small-Business
45.5%
Mid-Market
45.5%
Enterprise
9.1%
Oracle Service Cloud (formerly RightNow)
Small-Business
5.9%
Mid-Market
32.9%
Enterprise
61.2%

Reviewers' Industry

 
Insurance
8.7%
Computer Software
36.4%
Retail
16.1%
 
Financial Services
8.7%
Information Technology and Services
18.2%
Information Technology and Services
16.1%
 
Education Management
8.7%
Telecommunications
9.1%
Computer Software
9.2%
 
Banking
8.7%
Internet
9.1%
Financial Services
4.6%
 
Retail
4.3%
Graphic Design
9.1%
Consumer Electronics
3.4%
 
Other
60.9%
Other
18.2%
Other
50.6%
Moxie
Insurance
8.7%
Financial Services
8.7%
Education Management
8.7%
Banking
8.7%
Retail
4.3%
Other
60.9%
ProProfs Knowledge Base Software
Computer Software
36.4%
Information Technology and Services
18.2%
Telecommunications
9.1%
Internet
9.1%
Graphic Design
9.1%
Other
18.2%
Oracle Service Cloud (formerly RightNow)
Retail
16.1%
Information Technology and Services
16.1%
Computer Software
9.2%
Financial Services
4.6%
Consumer Electronics
3.4%
Other
50.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Retail

Moxie makes receiving and responding to emails quick and efficient.

Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
Moxie
Most Helpful Favorable Review
G2 User in Retail

Moxie makes receiving and responding to emails quick and efficient.

Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

ProProfs Knowledge Base Software
Most Helpful Favorable Review
Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Most Helpful Critical Review
Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Screenshots

 
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ProProfs Knowledge Base Software
Oracle Service Cloud (formerly RightNow)
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