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Compare Mouseflow and Whatfix 
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At a Glance
Market Segments
Small-Business (68.0% of reviews)
Enterprise (44.5% of reviews)
Entry-Level Pricing
Free 500 Sessions Per Month
No pricing available
Mouseflow
Star Rating
(689)4.6 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 500 Sessions Per Month
Free Trial is available
Browse all 5 pricing plansWhatfix
Star Rating
(494)4.6 out of 5
Market Segments
Enterprise (44.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Whatfix excels in Quality of Support, scoring 9.7, with many reviewers mentioning the responsiveness and helpfulness of their support team, making it a reliable choice for enterprises needing assistance.
- Reviewers mention that Mouseflow shines in Ease of Setup, achieving a score of 9.0, with users on G2 highlighting its straightforward installation process, which is particularly beneficial for small businesses looking to get started quickly.
- G2 users note that Whatfix offers superior Account-Level Analytics with a score of 8.1, with reviewers praising its detailed insights that help enterprises track user engagement effectively, while Mouseflow's score of 7.3 indicates room for improvement in this area.
- Users say that both products have a strong Product Direction, but Whatfix leads with a score of 9.7, with reviewers expressing confidence in its ongoing development and feature enhancements, while Mouseflow's score of 8.6 suggests a need for more innovative updates.
- Reviewers mention that Mouseflow performs better in Funnels, scoring 8.0, with users appreciating its intuitive funnel visualization tools that help small businesses optimize their conversion paths, whereas Whatfix's score of 7.6 indicates it may not be as user-friendly in this aspect.
- Users report that Whatfix has a slight edge in User-Level Analytics with a score of 8.2, with many reviewers highlighting its ability to provide granular insights into individual user behavior, compared to Mouseflow's score of 7.8, which suggests it may not offer the same depth of analysis.
Pricing
Entry-Level Pricing
Mouseflow
Free Forever
Free
500 Sessions Per Month
Start spotting friction and drop-offs on limited traffic.
- 1 website project
- 1 conversion funnel analytics
- 1 month data retention
Whatfix
No pricing availableFree Trial
Mouseflow
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.8
515
8.8
338
Ease of Use
8.8
524
8.6
408
Ease of Setup
9.0
340
8.3
358
Ease of Admin
9.0
281
8.5
278
Quality of Support
9.0
407
9.7
338
Has the product been a good partner in doing business?
8.9
252
9.5
277
Product Direction (% positive)
8.6
467
9.7
323
Features by Category
Metrics
8.5
169
Not enough data
8.4
169
Not enough data
8.4
178
Not enough data
8.4
171
Not enough data
7.9
157
Not enough data
7.8
144
Not enough data
7.7
144
Not enough data
8.2
159
Not enough data
7.9
159
Not enough data
Reporting
Feature Not Available
Not enough data
7.7
147
Not enough data
Feature Not Available
Not enough data
7.5
146
Not enough data
7.7
154
Not enough data
7.7
141
Not enough data
8.0
157
Not enough data
Other
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
136
Not enough data
Feature Not Available
Not enough data
7.0
123
Not enough data
Feature Not Available
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.5
116
Not enough data
7.6
118
Not enough data
8.1
145
Not enough data
8.3
137
Not enough data
User Behavior
8.7
233
|
Verified
Not enough data
8.7
231
|
Verified
Not enough data
7.9
217
|
Verified
Not enough data
A/B Testing
7.7
176
|
Verified
Not enough data
6.8
139
|
Verified
Not enough data
8.0
183
|
Verified
Not enough data
7.4
142
|
Verified
Not enough data
Visitor Information
7.9
193
|
Verified
Not enough data
7.8
175
|
Verified
Not enough data
Agentic AI - Session Replay
7.8
6
Not enough data
User Analysis
Not enough data
8.0
156
Not enough data
8.1
172
User Support
Not enough data
8.2
163
Not enough data
8.0
142
Not enough data
8.0
144
Walkthrough Type
Not enough data
8.5
166
Not enough data
8.9
190
Platform Basics - Digital Adoption Platform
Not enough data
8.3
39
Not enough data
8.7
40
Analytics - Digital Adoption Platform
Not enough data
8.4
39
Functions - Digital Adoption Platform
Not enough data
8.2
38
Not enough data
8.5
43
Agentic AI - Digital Adoption Platform
Not enough data
7.2
28
Product Analytics
7.3
60
8.1
51
7.9
65
8.1
51
7.4
64
7.8
47
8.0
67
7.6
46
7.9
53
7.5
46
7.3
54
7.2
41
7.7
52
7.0
36
7.3
55
7.4
43
Agentic AI - Product Analytics
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Analytics
8.3
87
Not enough data
8.4
99
Not enough data
8.3
88
Not enough data
7.8
80
Not enough data
7.8
80
Not enough data
Feature Not Available
Not enough data
Administration
7.8
74
Not enough data
7.2
75
Not enough data
7.6
78
Not enough data
Generative AI
6.5
43
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
7.6
11
Not enough data
7.4
11
Not enough data
7.7
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
Agentic AI - Customer Journey Mapping
8.7
5
Not enough data
Generative AI
Not enough data
7.6
51
Self-Service Experience
Not enough data
8.9
147
Not enough data
8.8
142
Not enough data
8.1
94
Not enough data
7.0
68
Not enough data
8.2
84
Self-Service Platform
Not enough data
8.6
91
Not enough data
8.1
88
Not enough data
7.6
77
Not enough data
8.0
89
Agentic AI - Customer Self-Service
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Generative AI
6.3
10
Not enough data
6.7
10
Not enough data
Survey Management
7.6
21
Not enough data
7.6
22
Not enough data
8.0
23
Not enough data
8.1
23
Not enough data
Process Management
7.9
22
Not enough data
7.9
21
Not enough data
8.7
22
Not enough data
Feature Not Available
Not enough data
System Management
8.7
20
Not enough data
Feature Not Available
Not enough data
Agentic AI - Heatmap Tools
8.1
6
Not enough data
7.8
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Analysis
8.2
226
Not enough data
8.0
201
Not enough data
8.3
221
Not enough data
8.2
210
Not enough data
8.4
231
Not enough data
Reporting
9.1
260
Not enough data
8.9
260
Not enough data
8.7
239
Not enough data
8.1
208
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Operations
6.9
73
Not enough data
8.0
81
Not enough data
7.9
82
Not enough data
8.1
77
Not enough data
7.0
69
Not enough data
Feature Not Available
Not enough data
Campaign Activity
7.8
83
Not enough data
8.2
92
Not enough data
7.4
76
Not enough data
7.5
75
Not enough data
7.5
74
Not enough data
Feature Not Available
Not enough data
Agentic AI - Marketing Analytics
9.0
5
Not enough data
8.7
5
Not enough data
7.7
5
Not enough data
Categories
Categories
Shared Categories
Mouseflow and Whatfix are categorized as Product Analytics
Unique Categories
Mouseflow is categorized as E-Commerce Analytics, Session Replay, Heatmap Tools, Marketing Analytics, Enterprise Feedback Management, Digital Analytics, and Customer Journey Mapping
Reviews
Reviewers' Company Size
Mouseflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
10.4%
Computer Software
7.4%
Retail
5.1%
Information Technology and Services
4.8%
Health, Wellness and Fitness
3.9%
Other
68.3%
Computer Software
16.1%
Information Technology and Services
14.0%
Financial Services
4.0%
Insurance
3.8%
Banking
3.1%
Other
59.1%
Discussions
What is Mouseflow used for?
2 Comments
JM
Mouse flow is a behavioural analytic solution to help identify and work out friction on your web pages. Read more
Why the amount of recordings is the same as heatmaps? And why the credits are too low?
1 Comment
Official Response from Mouseflow
Hi Rocio, there seems to be some confusion. For $49/mo Crazy Egg offers 500 recordings and 75,000 page views. On a cheaper plan (29$/mo) Mouseflow offers...Read more
What do you mean by a session?
1 Comment
AA
Hi Aishwarya! Mouseflow records full visitor sessions, which is a complete recording of a visitor’s full journey on your website. No matter if the visitor...Read more
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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