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At a Glance
Market Segments
Small-Business (68.0% of reviews)
Enterprise (41.9% of reviews)
Entry-Level Pricing
Free 500 Sessions Per Month
Contact Us Per Year
Mouseflow
Star Rating
(689)4.6 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 500 Sessions Per Month
Free Trial is available
Browse all 5 pricing plansUserTesting
Star Rating
(784)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in its video interview feature, allowing for deeper insights into user behavior, while Mouseflow's session replays are praised for their clarity and ease of use, making it easier to identify user pain points.
- Reviewers mention that UserTesting's test variety is a standout, offering a range of testing options that cater to different research needs, whereas Mouseflow's heat maps provide a visual representation of user engagement that many find invaluable for quick assessments.
- G2 users highlight UserTesting's feedback collection capabilities as robust, enabling seamless integration of user feedback into product development, while Mouseflow's data segmentation is noted for its effectiveness in targeting specific user groups for more tailored insights.
- Users on G2 appreciate UserTesting's real-time reporting, which allows teams to make immediate adjustments based on user feedback, contrasting with Mouseflow's monitoring features that provide ongoing insights but may lack the immediacy some teams require.
- Reviewers say that UserTesting's survey management tools, while comprehensive, could benefit from more intuitive design, whereas Mouseflow's custom reports and dashboards are frequently praised for their user-friendly interface and flexibility.
- Users report that UserTesting's brand design consistency is a strong point, ensuring that surveys align with company branding, while Mouseflow's API/integrations are highlighted for their ease of use, allowing for smoother integration with existing workflows.
Pricing
Entry-Level Pricing
Mouseflow
Free Forever
Free
500 Sessions Per Month
Start spotting friction and drop-offs on limited traffic.
- 1 website project
- 1 conversion funnel analytics
- 1 month data retention
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Mouseflow
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
8.8
515
8.6
599
Ease of Use
8.8
524
8.4
630
Ease of Setup
9.0
340
8.6
295
Ease of Admin
9.0
281
8.7
231
Quality of Support
9.0
407
9.0
522
Has the product been a good partner in doing business?
8.9
252
8.8
226
Product Direction (% positive)
8.6
467
8.1
589
Features by Category
Metrics
8.5
169
Not enough data
8.4
169
Not enough data
8.4
178
Not enough data
8.4
171
Not enough data
7.9
157
Not enough data
7.8
144
Not enough data
7.7
144
Not enough data
8.2
159
Not enough data
7.9
159
Not enough data
Reporting
Feature Not Available
Not enough data
7.7
147
Not enough data
Feature Not Available
Not enough data
7.5
146
Not enough data
7.7
154
Not enough data
7.7
141
Not enough data
8.0
157
Not enough data
Other
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
136
Not enough data
Feature Not Available
Not enough data
7.0
123
Not enough data
Feature Not Available
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.5
116
Not enough data
7.6
118
Not enough data
8.1
145
Not enough data
8.3
137
Not enough data
User Response Methods
Not enough data
7.6
317
|
Verified
Not enough data
8.7
374
|
Verified
Not enough data
8.7
296
|
Verified
Not enough data
7.1
182
|
Verified
Not enough data
8.2
351
|
Verified
Participant Selection
Not enough data
7.4
127
Not enough data
5.6
82
Not enough data
6.9
108
Not enough data
8.1
375
|
Verified
Insights
Not enough data
7.7
344
|
Verified
Not enough data
7.7
312
|
Verified
Not enough data
7.4
312
|
Verified
Generative AI
Not enough data
6.7
84
User Behavior
8.7
233
|
Verified
Not enough data
8.7
231
|
Verified
Not enough data
7.9
217
|
Verified
Not enough data
A/B Testing
7.7
176
|
Verified
Not enough data
6.8
139
|
Verified
Not enough data
8.0
183
|
Verified
Not enough data
7.4
142
|
Verified
Not enough data
Visitor Information
7.9
193
|
Verified
Not enough data
7.8
175
|
Verified
Not enough data
Agentic AI - Session Replay
7.8
6
Not enough data
Product Analytics
7.3
60
Not enough data
7.9
65
Not enough data
7.4
64
Not enough data
8.0
67
Not enough data
7.9
53
Not enough data
7.3
54
Not enough data
7.7
52
Not enough data
7.3
55
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.3
87
Not enough data
8.4
99
Not enough data
8.3
88
Not enough data
7.8
80
Not enough data
7.8
80
Not enough data
Feature Not Available
Not enough data
Administration
7.8
74
Not enough data
7.2
75
Not enough data
7.6
78
Not enough data
Generative AI
6.5
43
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Source
Not enough data
8.0
113
Not enough data
8.4
130
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
161
Insights
Not enough data
Feature Not Available
Not enough data
7.3
161
Not enough data
7.7
172
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics
7.6
11
Not enough data
7.4
11
Not enough data
7.7
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
Agentic AI - Customer Journey Mapping
8.7
5
Not enough data
Analytics
Not enough data
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Survey Customization
Not enough data
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Survey Insights
Not enough data
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
6.3
10
5.7
5
6.7
10
6.4
6
Survey Management
7.6
21
9.0
35
|
Verified
7.6
22
8.3
83
|
Verified
8.0
23
8.6
107
|
Verified
8.1
23
8.5
100
|
Verified
Process Management
7.9
22
8.0
102
|
Verified
7.9
21
Feature Not Available
8.7
22
8.3
82
|
Verified
Feature Not Available
Feature Not Available
System Management
8.7
20
8.8
89
|
Verified
Feature Not Available
9.2
15
|
Verified
Agentic AI - Heatmap Tools
8.1
6
Not enough data
7.8
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Analysis
8.2
226
Not enough data
8.0
201
Not enough data
8.3
221
Not enough data
8.2
210
Not enough data
8.4
231
Not enough data
Reporting
9.1
260
Not enough data
8.9
260
Not enough data
8.7
239
Not enough data
8.1
208
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Operations
6.9
73
Not enough data
8.0
81
Not enough data
7.9
82
Not enough data
8.1
77
Not enough data
7.0
69
Not enough data
Feature Not Available
Not enough data
Campaign Activity
7.8
83
Not enough data
8.2
92
Not enough data
7.4
76
Not enough data
7.5
75
Not enough data
7.5
74
Not enough data
Feature Not Available
Not enough data
Agentic AI - Marketing Analytics
9.0
5
Not enough data
8.7
5
Not enough data
7.7
5
Not enough data
Categories
Categories
Shared Categories
Mouseflow and UserTesting are categorized as Enterprise Feedback Management
Unique Categories
Mouseflow is categorized as E-Commerce Analytics, Product Analytics, Session Replay, Heatmap Tools, Marketing Analytics, Digital Analytics, and Customer Journey Mapping
UserTesting is categorized as Consumer Video Feedback, User Research, Experience Management, Survey, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Mouseflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
10.4%
Computer Software
7.4%
Retail
5.1%
Information Technology and Services
4.8%
Health, Wellness and Fitness
3.9%
Other
68.3%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Discussions
What is Mouseflow used for?
2 Comments
JM
Mouse flow is a behavioural analytic solution to help identify and work out friction on your web pages. Read more
Why can't record all sessions
1 Comment
EC
Hello!
Mouseflow is designed to record all of your visitors' sessions, so there seems to be something going on preventing you to do so.
We’d like an...Read more
Why the amount of recordings is the same as heatmaps? And why the credits are too low?
1 Comment
Official Response from Mouseflow
Hi Rocio, there seems to be some confusion. For $49/mo Crazy Egg offers 500 recordings and 75,000 page views. On a cheaper plan (29$/mo) Mouseflow offers...Read more
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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