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Compare Mouseflow and Pendo 
Featured Products
At a Glance
Market Segments
Small-Business (68.0% of reviews)
Mid-Market (62.9% of reviews)
Entry-Level Pricing
Free 500 Sessions Per Month
Free
Mouseflow
Star Rating
(689)4.6 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 500 Sessions Per Month
Free Trial is available
Browse all 5 pricing plansPendo
Star Rating
(1,554)4.4 out of 5
Market Segments
Mid-Market (62.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Pendo excels in providing deep insights into user interactions, with features like comprehensive onboarding guides and walkthroughs that help users understand the product better. This level of detail is often highlighted as a significant advantage over Mouseflow.
- Users say that Mouseflow offers a very user-friendly experience, allowing them to quickly log in and accomplish tasks without unnecessary complexity. The clear interface and accessible reports make it easy for users to evaluate customer journeys, which is a strong point for the platform.
- Reviewers mention that Pendo's customer support is highly responsive and effective, contributing to a positive overall experience. Users appreciate the assistance they receive, which enhances their ability to leverage the software's capabilities fully.
- According to verified reviews, while Pendo has a slightly lower star rating than Mouseflow, it has a significantly higher G2 Score, indicating that overall user satisfaction is higher with Pendo. This suggests that despite some users finding Mouseflow easier to use, Pendo's comprehensive features and support may provide greater long-term value.
- Users highlight that Mouseflow's heatmaps and session replay features are particularly useful for understanding visitor behavior, making it a valuable tool for those focused on optimizing their website's performance. However, some users feel that it lacks the depth of analytics that Pendo provides.
- Reviewers note that Pendo's ability to embed user data across various views offers a 360-degree perspective on user behavior, which is often seen as a critical advantage for businesses looking to enhance their product offerings. This level of insight is something that Mouseflow users feel is less comprehensive.
Pricing
Entry-Level Pricing
Mouseflow
Free Forever
Free
500 Sessions Per Month
Start spotting friction and drop-offs on limited traffic.
- 1 website project
- 1 conversion funnel analytics
- 1 month data retention
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Free Trial
Mouseflow
Free Trial is available
Pendo
Free Trial is available
Ratings
Meets Requirements
8.8
515
8.5
1,191
Ease of Use
8.8
524
8.2
1,205
Ease of Setup
9.0
340
7.9
564
Ease of Admin
9.0
281
8.5
555
Quality of Support
9.0
407
8.5
1,041
Has the product been a good partner in doing business?
8.9
252
8.9
531
Product Direction (% positive)
8.6
467
8.5
1,106
Features by Category
Metrics
8.5
169
8.7
454
8.4
169
8.7
472
8.4
178
8.4
420
8.4
171
8.8
465
7.9
157
8.5
422
7.8
144
8.2
395
7.7
144
8.2
359
8.2
159
8.2
335
7.9
159
8.3
395
Reporting
Feature Not Available
8.4
463
7.7
147
8.5
427
Feature Not Available
8.7
437
7.5
146
8.7
467
7.7
154
7.8
262
7.7
141
8.1
285
8.0
157
8.2
449
Other
Feature Not Available
8.7
438
Feature Not Available
8.0
307
Feature Not Available
7.5
263
7.7
136
7.9
272
Feature Not Available
7.3
197
7.0
123
8.5
340
Feature Not Available
8.2
298
Agentic AI - Digital Analytics
Not enough data
6.4
12
Not enough data
6.5
14
Not enough data
6.4
13
Not enough data
6.4
13
Administration
7.5
116
8.1
376
7.6
118
8.0
297
8.1
145
8.8
422
8.3
137
8.5
454
User Identification
Not enough data
7.9
110
Not enough data
8.6
137
Not enough data
8.0
104
Tracking & Reporting
Not enough data
8.5
126
Not enough data
8.5
132
Not enough data
8.3
109
Not enough data
8.5
142
Not enough data
8.6
134
Not enough data
8.7
138
Metrics
Not enough data
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
User Behavior
8.7
233
|
Verified
9.1
23
8.7
231
|
Verified
8.1
23
7.9
217
|
Verified
8.6
23
A/B Testing
7.7
176
|
Verified
7.5
20
6.8
139
|
Verified
7.2
20
8.0
183
|
Verified
8.8
21
7.4
142
|
Verified
6.9
20
Visitor Information
7.9
193
|
Verified
8.0
22
7.8
175
|
Verified
8.1
20
Agentic AI - Session Replay
7.8
6
7.7
5
User Analysis
Not enough data
8.6
343
Not enough data
8.4
389
User Support
Not enough data
8.5
388
Not enough data
7.6
207
Not enough data
8.0
294
Walkthrough Type
Not enough data
8.1
297
Not enough data
8.6
364
Platform Basics - Digital Adoption Platform
Not enough data
8.4
18
Not enough data
8.9
19
Analytics - Digital Adoption Platform
Not enough data
8.9
19
Functions - Digital Adoption Platform
Not enough data
8.6
19
Not enough data
9.0
20
Agentic AI - Digital Adoption Platform
Not enough data
6.5
11
Product Analytics
7.3
60
8.6
579
7.9
65
8.7
612
7.4
64
8.6
591
8.0
67
8.2
504
7.9
53
8.0
411
7.3
54
8.2
443
7.7
52
8.0
403
7.3
55
7.9
444
Agentic AI - Product Analytics
Not enough data
6.7
26
Not enough data
7.1
26
Not enough data
7.0
25
Not enough data
7.6
24
Analytics
8.3
87
Not enough data
8.4
99
Not enough data
8.3
88
Not enough data
7.8
80
Not enough data
7.8
80
Not enough data
Feature Not Available
Not enough data
Administration
7.8
74
Not enough data
7.2
75
Not enough data
7.6
78
Not enough data
Generative AI
6.5
43
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
7.6
11
Not enough data
7.4
11
Not enough data
7.7
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
Agentic AI - Customer Journey Mapping
8.7
5
Not enough data
Generative AI
6.3
10
Not enough data
6.7
10
Not enough data
Survey Management
7.6
21
Not enough data
7.6
22
Not enough data
8.0
23
Not enough data
8.1
23
Not enough data
Process Management
7.9
22
Not enough data
7.9
21
Not enough data
8.7
22
Not enough data
Feature Not Available
Not enough data
System Management
8.7
20
Not enough data
Feature Not Available
Not enough data
Agentic AI - Heatmap Tools
8.1
6
Not enough data
7.8
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Analysis
8.2
226
Not enough data
8.0
201
Not enough data
8.3
221
Not enough data
8.2
210
Not enough data
8.4
231
Not enough data
Reporting
9.1
260
Not enough data
8.9
260
Not enough data
8.7
239
Not enough data
8.1
208
Not enough data
Communication
Not enough data
8.1
325
Not enough data
7.9
307
Not enough data
8.1
307
Planning
Not enough data
7.1
231
Not enough data
7.1
223
Not enough data
6.6
198
Not enough data
7.6
235
Not enough data
7.2
210
Workflow Management
Not enough data
7.3
243
Not enough data
7.6
251
Not enough data
6.7
198
Not enough data
7.0
210
Marketing Operations
6.9
73
Not enough data
8.0
81
Not enough data
7.9
82
Not enough data
8.1
77
Not enough data
7.0
69
Not enough data
Feature Not Available
Not enough data
Campaign Activity
7.8
83
Not enough data
8.2
92
Not enough data
7.4
76
Not enough data
7.5
75
Not enough data
7.5
74
Not enough data
Feature Not Available
Not enough data
Agentic AI - Marketing Analytics
9.0
5
Not enough data
8.7
5
Not enough data
7.7
5
Not enough data
Metrics
Not enough data
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
Variation Testing
Not enough data
8.3
54
Not enough data
7.8
55
Not enough data
8.1
59
Not enough data
8.4
66
Not enough data
8.1
63
Not enough data
7.9
56
Reporting
Not enough data
8.6
84
Not enough data
8.6
87
Personalization
Not enough data
8.6
74
Not enough data
8.7
73
Not enough data
8.9
66
Administration
Not enough data
8.0
75
Not enough data
8.1
66
Not enough data
8.5
85
Not enough data
8.6
91
Categories
Categories
Shared Categories
Mouseflow and Pendo are categorized as Product Analytics, Session Replay, and Digital Analytics
Unique Categories
Mouseflow is categorized as E-Commerce Analytics, Heatmap Tools, Marketing Analytics, Enterprise Feedback Management, and Customer Journey Mapping
Pendo is categorized as Digital Adoption Platform, Product Management, Mobile App Analytics, and Mobile App Optimization
Reviews
Reviewers' Company Size
Mouseflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
10.4%
Computer Software
7.4%
Retail
5.1%
Information Technology and Services
4.8%
Health, Wellness and Fitness
3.9%
Other
68.3%
Computer Software
33.5%
Information Technology and Services
15.5%
Marketing and Advertising
7.2%
Financial Services
4.3%
Hospital & Health Care
3.0%
Other
36.5%
Discussions
What is Mouseflow used for?
2 Comments
JM
Mouse flow is a behavioural analytic solution to help identify and work out friction on your web pages. Read more
Why can't record all sessions
1 Comment
EC
Hello!
Mouseflow is designed to record all of your visitors' sessions, so there seems to be something going on preventing you to do so.
We’d like an...Read more
Why the amount of recordings is the same as heatmaps? And why the credits are too low?
1 Comment
Official Response from Mouseflow
Hi Rocio, there seems to be some confusion. For $49/mo Crazy Egg offers 500 recordings and 75,000 page views. On a cheaper plan (29$/mo) Mouseflow offers...Read more
Which integrations does Pendo support?
2 Comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How do I change the badge for the resource center
1 Comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
How can I participate remotely in a PUG?
1 Comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
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