Compare Mouseflow and Pendo 
Featured Products
At a Glance
Market Segments
Small-Business (68.0% of reviews)
Mid-Market (61.5% of reviews)
Entry-Level Pricing
Free 500 Sessions Per Month
Free
Mouseflow
Star Rating
(689)4.6 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 500 Sessions Per Month
Free Trial is available
Browse all 5 pricing plansPendo
Star Rating
(1,756)4.4 out of 5
Market Segments
Mid-Market (61.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Pendo excels in user experience, with many praising its intuitive platform that simplifies tracking customer interactions. Users appreciate the depth of insights it provides, stating, "I like how easy it is to use, and as a product manager, I also appreciate that I can clearly understand what’s happening behind the scenes."
- According to verified reviews, Mouseflow shines in its heatmap functionality, which users find invaluable for making data-driven decisions about website improvements. One user noted, "We are avid users of Mouseflow heatmaps. They help us make decisions based on data and how our users are interacting with our pages."
- Users say that Pendo's implementation process is generally quick and straightforward, with many highlighting the intuitive onboarding wizard that facilitates a smooth start. This ease of setup is a significant advantage for teams looking to get up and running quickly.
- Reviewers mention that while Pendo has a robust feature set for product analytics, some users feel that Mouseflow's session replay capabilities are more aligned with their needs, particularly for understanding user behavior on a granular level.
- G2 reviewers report that Pendo's customer support is highly rated, with users expressing satisfaction with the company's culture and responsiveness. One user stated, "I love Pendo as a company for the reps, the culture, and the support," indicating a strong partnership experience.
- According to verified reviews, while Mouseflow has a solid user base, some users feel it lacks recent feature updates that are relevant to their needs, with one noting, "There hasn't been any new features that have been relevant for our needs that we use on a regular basis," which may hinder its long-term appeal.
Pricing
Entry-Level Pricing
Mouseflow
Free Forever
Free
500 Sessions Per Month
Start spotting friction and drop-offs on limited traffic.
- 1 website project
- 1 conversion funnel analytics
- 1 month data retention
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Free Trial
Mouseflow
Free Trial is available
Pendo
Free Trial is available
Ratings
Meets Requirements
8.8
515
8.5
1,207
Ease of Use
8.8
524
8.2
1,261
Ease of Setup
9.0
340
7.9
605
Ease of Admin
9.0
281
8.5
561
Quality of Support
9.0
407
8.5
1,053
Has the product been a good partner in doing business?
8.9
252
8.9
536
Product Direction (% positive)
8.6
467
8.5
1,121
Features by Category
Metrics
8.5
169
8.7
455
8.4
169
8.7
474
8.4
178
8.4
420
8.4
171
8.8
467
7.9
157
8.5
424
7.8
144
8.2
396
7.7
144
8.2
358
8.2
159
8.2
335
7.9
159
8.3
396
Reporting
Feature Not Available
8.4
463
7.7
147
8.5
428
Feature Not Available
8.7
437
7.5
146
8.7
470
7.7
154
7.8
263
7.7
141
8.1
285
8.0
157
8.2
450
Other
Feature Not Available
8.7
440
Feature Not Available
8.0
306
Feature Not Available
7.5
263
7.7
136
7.9
272
Feature Not Available
7.3
196
7.0
123
8.5
344
Feature Not Available
8.2
298
Agentic AI - Digital Analytics
Not enough data
6.1
11
Not enough data
6.5
14
Not enough data
6.1
12
Not enough data
6.1
12
Administration
7.5
116
8.1
380
7.6
118
7.9
296
8.1
145
8.8
422
8.3
137
8.5
454
User Identification
Not enough data
7.9
110
Not enough data
8.6
137
Not enough data
8.0
104
Tracking & Reporting
Not enough data
8.5
126
Not enough data
8.5
132
Not enough data
8.3
109
Not enough data
8.5
143
Not enough data
8.5
134
Not enough data
8.7
138
Metrics
Not enough data
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
User Behavior
8.7
233
|
Verified
9.1
24
8.7
231
|
Verified
8.1
23
7.9
217
|
Verified
8.6
24
A/B Testing
7.7
176
|
Verified
7.5
20
6.8
139
|
Verified
7.2
20
8.0
183
|
Verified
8.9
22
7.4
142
|
Verified
6.9
20
Visitor Information
7.9
193
|
Verified
8.0
22
7.8
175
|
Verified
8.1
20
Agentic AI - Session Replay
7.8
6
7.7
5
User Analysis
Not enough data
8.6
346
Not enough data
8.5
393
User Support
Not enough data
8.5
392
Not enough data
7.6
207
Not enough data
8.0
295
Walkthrough Type
Not enough data
8.1
297
Not enough data
8.7
364
Platform Basics - Digital Adoption Platform
Not enough data
8.3
21
Not enough data
9.2
24
Analytics - Digital Adoption Platform
Not enough data
9.0
25
Functions - Digital Adoption Platform
Not enough data
8.6
18
Not enough data
9.3
27
Agentic AI - Digital Adoption Platform
Not enough data
6.5
11
Product Analytics
7.3
60
8.7
585
7.9
65
8.7
632
7.4
64
8.6
594
8.0
67
8.2
504
7.9
53
8.0
409
7.3
54
8.2
442
7.7
52
8.0
401
7.3
55
7.9
451
Agentic AI - Product Analytics
Not enough data
6.5
28
Not enough data
7.1
26
Not enough data
6.8
23
Not enough data
7.5
22
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
10.0
18
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
6
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.3
87
Not enough data
8.4
99
Not enough data
8.3
88
Not enough data
7.8
80
Not enough data
7.8
80
Not enough data
Feature Not Available
Not enough data
Administration
7.8
74
Not enough data
7.2
75
Not enough data
7.6
78
Not enough data
Generative AI
6.5
43
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
7.6
11
Not enough data
7.4
11
Not enough data
7.7
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
Agentic AI - Customer Journey Mapping
8.7
5
Not enough data
Generative AI
6.3
10
Not enough data
6.7
10
Not enough data
Survey Management
7.6
21
Not enough data
7.6
22
Not enough data
8.0
23
Not enough data
8.1
23
Not enough data
Process Management
7.9
22
Not enough data
7.9
21
Not enough data
8.7
22
Not enough data
Feature Not Available
Not enough data
System Management
8.7
20
Not enough data
Feature Not Available
Not enough data
Agentic AI - Heatmap Tools
8.1
6
Not enough data
7.8
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Analysis
8.2
226
Not enough data
8.0
201
Not enough data
8.3
221
Not enough data
8.2
210
Not enough data
8.4
231
Not enough data
Reporting
9.1
260
Not enough data
8.9
260
Not enough data
8.7
239
Not enough data
8.1
208
Not enough data
Marketing Operations
6.9
73
Not enough data
8.0
81
Not enough data
7.9
82
Not enough data
8.1
77
Not enough data
7.0
69
Not enough data
Feature Not Available
Not enough data
Campaign Activity
7.8
83
Not enough data
8.2
92
Not enough data
7.4
76
Not enough data
7.5
75
Not enough data
7.5
74
Not enough data
Feature Not Available
Not enough data
Agentic AI - Marketing Analytics
9.0
5
Not enough data
8.7
5
Not enough data
7.7
5
Not enough data
Metrics
Not enough data
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
Categories
Categories
Shared Categories
Mouseflow and Pendo are categorized as Product Analytics, Session Replay, and Digital Analytics
Unique Categories
Mouseflow is categorized as E-Commerce Analytics, Heatmap Tools, Marketing Analytics, Enterprise Feedback Management, and Customer Journey Mapping
Pendo is categorized as Digital Adoption Platform and Mobile App Analytics
Reviews
Reviewers' Company Size
Mouseflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
10.4%
Computer Software
7.4%
Retail
5.1%
Information Technology and Services
4.8%
Health, Wellness and Fitness
3.9%
Other
68.3%
Computer Software
32.8%
Information Technology and Services
15.1%
Marketing and Advertising
6.9%
Financial Services
4.4%
Hospital & Health Care
3.2%
Other
37.5%
Discussions
What is Mouseflow used for?
2 Comments
JM
Mouse flow is a behavioural analytic solution to help identify and work out friction on your web pages. Read more
Why can't record all sessions
1 Comment
EC
Hello!
Mouseflow is designed to record all of your visitors' sessions, so there seems to be something going on preventing you to do so.
We’d like an...Read more
Why the amount of recordings is the same as heatmaps? And why the credits are too low?
1 Comment
Official Response from Mouseflow
Hi Rocio, there seems to be some confusion. For $49/mo Crazy Egg offers 500 recordings and 75,000 page views. On a cheaper plan (29$/mo) Mouseflow offers...Read more
Which integrations does Pendo support?
2 Comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How do I change the badge for the resource center
1 Comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
How can I participate remotely in a PUG?
1 Comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
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