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Compare Motadata ServiceOps and SapphireIMS 
Featured Products
At a Glance
Market Segments
Mid-Market (68.2% of reviews)
Enterprise (50.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Motadata ServiceOps
Star Rating
(22)4.6 out of 5
Market Segments
Mid-Market (68.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Motadata ServiceOpsSapphireIMS
Star Rating
(10)4.5 out of 5
Market Segments
Enterprise (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SapphireIMSMotadata ServiceOps vs SapphireIMS
- Reviewers felt that SapphireIMS meets the needs of their business better than Motadata ServiceOps.
- When comparing quality of ongoing product support, reviewers felt that Motadata ServiceOps is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of SapphireIMS over Motadata ServiceOps.
Pricing
Entry-Level Pricing
Motadata ServiceOps
No pricing availableSapphireIMS
No pricing availableFree Trial
Motadata ServiceOps
No trial information availableSapphireIMS
No trial information availableRatings
Meets Requirements
9.2
18
9.3
9
Ease of Use
9.4
19
9.3
9
Ease of Setup
9.1
17
Not enough data
Ease of Admin
9.6
15
Not enough data
Quality of Support
9.4
18
9.1
9
Has the product been a good partner in doing business?
9.7
15
Not enough data
Product Direction (% positive)
9.4
18
10.0
8
Features by Category
Administration
9.6
8
8.9
6
9.5
7
8.9
6
9.6
8
9.2
6
Service Desk
9.8
9
9.4
6
9.8
9
8.9
6
9.5
7
8.9
6
Management
9.8
8
9.7
6
9.6
8
9.4
6
10.0
7
9.7
6
9.8
7
9.7
6
9.8
7
9.4
6
Functionality
9.6
9
8.9
6
9.5
7
8.9
6
9.4
8
8.3
6
9.5
7
8.9
6
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Definition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Depreciation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Maintenance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Field Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contract & Warranty
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Asset Management (EAM)
Not enough data
Not enough data
Asset Inventory
9.4
8
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.4
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.6
8
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
Not enough data
Not enough data
Incident Management
8.8
12
Not enough data
9.4
12
Not enough data
9.4
12
Not enough data
9.7
12
Not enough data
9.4
12
Not enough data
Reporting
9.7
12
Not enough data
9.0
12
Not enough data
8.9
11
Not enough data
Access & Usability
8.6
11
Not enough data
9.6
12
Not enough data
9.6
12
Not enough data
9.7
10
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Motadata ServiceOps and SapphireIMS are categorized as IT Service Management (ITSM) Tools
Unique Categories
Motadata ServiceOps is categorized as Endpoint Management, Configuration Management, Service Desk, IT Asset Management, and Patch Management
SapphireIMS is categorized as Enterprise Asset Management (EAM)
Reviews
Reviewers' Company Size
Motadata ServiceOps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SapphireIMS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.7%
Computer & Network Security
22.7%
Logistics and Supply Chain
18.2%
Manufacturing
9.1%
Printing
4.5%
Other
22.7%
Real Estate
20.0%
Information Technology and Services
20.0%
Outsourcing/Offshoring
10.0%
Logistics and Supply Chain
10.0%
Entertainment
10.0%
Other
30.0%
Alternatives
Discussions
Motadata ServiceOps has no discussions with answers
SapphireIMS has no discussions with answers
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