# Mopinion vs Qualtrics Customer Experience Comparison --- ## AI Generated Summary - **G2 reviewers report** that Qualtrics Customer Experience excels in providing **actionable insights** through its comprehensive dashboards and reporting tools, making it easy to capture customer feedback from various channels. Users appreciate the platform's ability to consolidate data from emails, surveys, and social media, which enhances decision-making. - **Users say** Mopinion stands out for its **flexibility and ease of use** , particularly for designers who want control over feedback module displays. Reviewers highlight the platform's capability to measure real customer experience KPIs, rather than just relying on traditional metrics like NPS. - **According to verified reviews** , Qualtrics Customer Experience has a slight edge in overall user satisfaction, reflected in its higher G2 Score. Users find the platform's multiple options for data collection and analysis particularly beneficial, allowing for diverse approaches to similar tasks. - **Reviewers mention** that Mopinion's implementation process is notably quick and user-friendly, with many praising its intuitive onboarding wizard. This ease of setup is a significant advantage for teams looking to get started without extensive training. - **Users highlight** that while both platforms offer strong support, Mopinion receives particularly high marks for its customer service, with reviewers noting the company's willingness to sign Data Protection Agreements and provide necessary documentation promptly, enhancing the procurement experience. - **G2 reviewers indicate** that while Qualtrics Customer Experience has a robust feature set, some users feel overwhelmed by the complexity of its options. In contrast, Mopinion's straightforward interface and customizable dashboards are often praised for making feedback monitoring a seamless experience. | | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Star Rating** | 4.1 out of 5 | 4.3 out of 5 | | **Total Reviews** | 28 | 751 | | **Largest Market Segment** | Mid-Market (51.9% of reviews) | Enterprise (51.5% of reviews) | | **Entry Level Price** | Contact Us Per Month | Contact Us | --- ## Top Pros & Cons ### Mopinion **Not enough data** ### Qualtrics Customer Experience Pros: - Ease of Use (18 reviews) - Analytics (14 reviews) Cons: - Complexity (7 reviews) - Improvement Needed (7 reviews) --- ## Ratings Comparison | Rating | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Meets Requirements** | 8.1 (20 reviews) | 8.6 (602 reviews) | | **Ease of Use** | 8.1 (20 reviews) | 8.4 (605 reviews) | | **Ease of Setup** | 8.7 (10 reviews) | 7.6 (362 reviews) | | **Ease of Admin** | 8.3 (9 reviews) | 7.9 (349 reviews) | | **Quality of Support** | 8.9 (19 reviews) | 8.5 (569 reviews) | | **Has the product been a good partner in doing business?** | 9.3 (9 reviews) | 8.5 (341 reviews) | | **Product Direction (% positive)** | 7.1 (20 reviews) | 8.6 (579 reviews) | --- ## Pricing ### Mopinion #### Entry-Level Pricing Plan: Enterprise Price: Contact Us Per Month Description: Join thousands of users optimising the online experience! Leverage the flexibility of our feedback software and get a quote tailored to your needs. Key Features: - Multiple Digital Channels - Web - (up to) unlimited pageviews/month - Email Campaign Feedback - (up to) unlimited emails/month [Browse all 2 editions](https://www.g2.com/products/mopinion/pricing) #### Free Trial Yes ### Qualtrics Customer Experience #### Entry-Level Pricing Plan: Frontline Care Price: Contact Us Description: Best for customer experience and contact center leaders who want to retain and upsell more customers Key Features: - Contact Center Analytics - Quality Management and Compliance (add-on) - Real-Time Agent Productivity (add-on) [Browse all 4 editions](https://www.g2.com/products/qualtrics-customer-experience/pricing) #### Free Trial No --- ## Features Comparison By Category ### Social Media Analytics | Product | Score | Reviews | |---|---|---| | **Mopinion** | N/A | N/A | | **Qualtrics Customer Experience** | 8.3/10 | 86 | #### Social Analytics | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Competitor Analysis** | Not enough data | 8.2 (59 reviews) | | **Follower Analysis** | Not enough data | 8.2 (65 reviews) | | **Post Performance** | Not enough data | 8.5 (68 reviews) | | **Paid Campaign Tracking** | Not enough data | Not enough data | | **Attribution** | Not enough data | Not enough data | | **Hashtag Analytics** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | #### Reports & Dashboards | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Report Customizability** | Not enough data | 8.2 (72 reviews) | | **Report Exporting** | Not enough data | 8.2 (73 reviews) | | **Scalability** | Not enough data | 8.3 (71 reviews) | | **White Label** | Not enough data | Not enough data | #### Agentic AI - Social Media Analytics | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Contact Center Quality Assurance | Product | Score | Reviews | |---|---|---| | **Mopinion** | N/A | N/A | | **Qualtrics Customer Experience** | 8.8/10 | 44 | #### Quality Assurance | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Evaluation** | Not enough data | 9.1 (37 reviews) | | **Calibration** | Not enough data | 8.8 (36 reviews) | | **Reports** | Not enough data | 8.4 (38 reviews) | #### Engagement | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Feedback** | Not enough data | 8.4 (39 reviews) | | **Dashboards** | Not enough data | 8.8 (39 reviews) | | **Training** | Not enough data | 8.7 (35 reviews) | #### Performance | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Integrations** | Not enough data | 8.7 (34 reviews) | | **Compliance** | Not enough data | 9.3 (35 reviews) | #### Generative AI | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Experience Management | Product | Score | Reviews | |---|---|---| | **Mopinion** | N/A | N/A | | **Qualtrics Customer Experience** | 8.4/10 | 138 | #### Analytics | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Net Promoter Score (NPS)** | Not enough data | 9.1 (111 reviews) | | **Customer Satisfaction (CSAT) Score** | Not enough data | 8.9 (109 reviews) | | **Customer Effort Score (CES)** | Not enough data | 8.8 (105 reviews) | | **Gamification** | Not enough data | 7.7 (60 reviews) | #### Customization | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Stakeholder Management** | Not enough data | 8.4 (94 reviews) | | **Multilanguage Support** | Not enough data | 8.4 (101 reviews) | | **Multiple Branding Support** | Not enough data | 8.6 (94 reviews) | | **Vertical-specific Solutions** | Not enough data | 8.4 (91 reviews) | #### Generative AI | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **AI Text Generation** | Not enough data | 8.3 (11 reviews) | | **AI Text Summarization** | Not enough data | 7.7 (11 reviews) | #### Agentic AI - Experience Management | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | 8.0 (5 reviews) | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Feedback Analytics | Product | Score | Reviews | |---|---|---| | **Mopinion** | N/A | N/A | | **Qualtrics Customer Experience** | 8.3/10 | 132 | #### Feedback Management | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Tagging** | Not enough data | 8.3 (92 reviews) | | **Segmentation** | Not enough data | 8.6 (99 reviews) | | **Custom Reports and Dashboards** | Not enough data | 8.3 (118 reviews) | #### Feedback Analysis | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Thematic Analysis** | Not enough data | 8.3 (102 reviews) | | **Sentiment Analysis** | Not enough data | 8.3 (104 reviews) | | **NPS/CSAT Scoring** | Not enough data | 8.7 (103 reviews) | #### Feedback Sources | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Online Reviews** | Not enough data | 8.3 (94 reviews) | | **Surveys** | Not enough data | 9.0 (121 reviews) | | **Social Media** | Feature Not Available | 8.4 (82 reviews) | | **Customer Service Channels** | Not enough data | 8.7 (85 reviews) | #### Generative AI | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **AI Text Generation** | Not enough data | 7.7 (10 reviews) | | **AI Text Summarization** | Not enough data | 7.5 (10 reviews) | ### Social Media Listening Tools | Product | Score | Reviews | |---|---|---| | **Mopinion** | N/A | N/A | | **Qualtrics Customer Experience** | 7.8/10 | 97 | #### Monitoring & Listening | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Social Measurement** | Not enough data | 8.4 (82 reviews) | | **Influencer Identification** | Not enough data | 7.7 (72 reviews) | | **Brand Monitoring** | Not enough data | Not enough data | | **Keyword Tracking** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Competitor Analysis** | Not enough data | Not enough data | #### Agentic AI - Social Media Listening Tools | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Data Management & Analysis | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Sentiment Analysis** | Not enough data | 7.2 (81 reviews) | | **Social Reporting** | Not enough data | 7.8 (83 reviews) | | **Alerts and Notifications** | Not enough data | Not enough data | | **Advanced Data Filtering** | Not enough data | Not enough data | ### Proactive Customer Retention | Product | Score | Reviews | |---|---|---| | **Mopinion** | N/A | N/A | | **Qualtrics Customer Experience** | 8.7/10 | 48 | #### Platform | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Health Score** | Not enough data | 8.5 (45 reviews) | | **Customer Profiles** | Not enough data | 9.1 (45 reviews) | | **Notifications** | Not enough data | 8.9 (45 reviews) | #### Predictions | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Service Quality Assurance** | Not enough data | 8.9 (44 reviews) | | **Analytics** | Not enough data | 8.7 (45 reviews) | | **Revenue Impact** | Not enough data | Feature Not Available | | **Artificial Intelligence** | Not enough data | 8.4 (44 reviews) | | **Sentiment** | Not enough data | 8.9 (46 reviews) | | **Retention** | Not enough data | 8.7 (46 reviews) | #### Generative AI | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **AI Text Generation** | Not enough data | 8.5 (8 reviews) | | **AI Text Summarization** | Not enough data | 8.8 (8 reviews) | ### Social Customer Service | Product | Score | Reviews | |---|---|---| | **Mopinion** | N/A | N/A | | **Qualtrics Customer Experience** | 8.4/10 | 157 | #### Generative AI | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Process | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Mentions** | Not enough data | 8.7 (133 reviews) | | **Tickets** | Not enough data | 8.3 (97 reviews) | | **Macros** | Not enough data | 8.4 (73 reviews) | #### Channels | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Email** | Not enough data | 8.5 (67 reviews) | | **Social** | Not enough data | 8.8 (136 reviews) | | **Live Chat** | Not enough data | Feature Not Available | | **Phone** | Not enough data | Feature Not Available | | **Text** | Not enough data | 8.2 (51 reviews) | #### Insight | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Surveys** | Not enough data | 8.3 (69 reviews) | | **Reporting** | Not enough data | 8.3 (123 reviews) | | **Visitor Activity** | Not enough data | 8.1 (50 reviews) | | **Help Desk** | Not enough data | Feature Not Available | ### Enterprise Feedback Management | Product | Score | Reviews | |---|---|---| | **Mopinion** | 8.6/10 | 12 | | **Qualtrics Customer Experience** | N/A | N/A | #### Generative AI | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Survey Management | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Brand Design Consistency** | 9.1 (11 reviews) | Not enough data | | **Survey Deployment** | 9.1 (9 reviews) ✓ Verified | Not enough data | | **Feedback Collection** | 8.6 (11 reviews) ✓ Verified | Not enough data | | **Device Responsiveness** | 9.2 (11 reviews) ✓ Verified | Not enough data | #### Process Management | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Feedback Aggregation** | 8.0 (10 reviews) ✓ Verified | Not enough data | | **Trigger Alerts** | 8.5 (8 reviews) | Not enough data | | **Real-Time Analysis** | 7.6 (7 reviews) ✓ Verified | Not enough data | | **Real-Time Action** | 7.6 (7 reviews) | Not enough data | #### System Management | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Security** | 9.4 (8 reviews) ✓ Verified | Not enough data | | **System Monitoring** | 8.6 (7 reviews) | Not enough data | ### SAP Store | Product | Score | Reviews | |---|---|---| | **Mopinion** | N/A | N/A | | **Qualtrics Customer Experience** | N/A | N/A | #### Agentic AI - SAP Store | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Genesys AppFoundry Marketplace | Product | Score | Reviews | |---|---|---| | **Mopinion** | N/A | N/A | | **Qualtrics Customer Experience** | N/A | N/A | #### Agentic AI - Genesys AppFoundry Marketplace | Feature | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) **Unique to Mopinion (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Unique to Qualtrics Customer Experience (8):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [SAP Store Software](https://www.g2.com/categories/sap-store), [Experience Management Software](https://www.g2.com/categories/experience-management), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) --- ## Reviewer Demographics ### By Company Size | Segment | Mopinion | Qualtrics Customer Experience | |---|---|---| | **Small-Business** | 18.5% | 12.7% | | **Mid-Market** | 51.9% | 35.8% | | **Enterprise** | 29.6% | 51.5% | ### By Industry #### Mopinion - **Retail:** 18.5% - **Computer Software:** 7.4% - **Printing:** 7.4% - **Leisure, Travel & Tourism:** 7.4% - **Airlines/Aviation:** 3.7% - **Banking:** 3.7% - **Consumer Services:** 3.7% - **Design:** 3.7% - **Education Management:** 3.7% - **Government Administration:** 3.7% - **Other:** 37.0% #### Qualtrics Customer Experience - **Information Technology and Services:** 10.4% - **Higher Education:** 6.9% - **Computer Software:** 5.3% - **Marketing and Advertising:** 5.3% - **Education Management:** 5.3% - **Telecommunications:** 4.4% - **Financial Services:** 4.2% - **Insurance:** 3.3% - **Market Research:** 2.8% - **Banking:** 2.8% - **Other:** 49.3% --- ## Alternatives ### Alternatives to Mopinion - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23551 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4080 reviews) - [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7341 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews) - [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) — 4.5/5 stars (357 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4172 reviews) ### Alternatives to Qualtrics Customer Experience - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2467 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4080 reviews) - [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23551 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1737 reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews) - [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1141 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews) --- ## Top Discussions ### Mopinion - Title: [Trial Features](https://www.g2.com/discussions/trial-features-46744842-7a5f-4db1-a321-9b6600165f70) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "You will get full access to our platform and all features are available to you. If needed, our Customer Success team is available to help you with your setup..." - Title: [VAT](https://www.g2.com/discussions/vat) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Correct, for Dutch customers we add 21% VAT and for EU customers the 'reverse charge' ruling applies. Please make sure to add your VAT-number during..." - Title: [Payment Options](https://www.g2.com/discussions/payment-options-2a123b2d-b7eb-4114-a835-8c16773d8bc0) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We accept all major credit cards for preauthorised monthly/annual billing. For other payment (for example wire transfers) please contact: sales@mopinion.com" - Title: [Trial](https://www.g2.com/discussions/trial-b1002a5a-e334-413d-aeae-4f02a4357636) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "No, just your name and email. Only if you choose to upgrade after a trial we would need your credit card." - Title: [Trial](https://www.g2.com/discussions/trial-4fed9c5c-48a4-44ab-95f8-28a31937ad1e) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We keep your feedback inbox active but your feedback reports will go offline until you upgrade to a paid plan." ### Qualtrics Customer Experience - Title: [How do other school districts use the platform? We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) — 3 comments, 1 upvote > **Top comment:** "@shawnwigg on Twitter is an excellent resource on this use case" - Title: [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) — 1 comment > **Top comment:** "It acts an listening agent where you an build, collect and organise data and gain insights out of the visualised data. Provides the summary for next..." - Title: [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) — 1 comment > **Top comment:** "Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. " - Title: [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) — 1 comment, 1 upvote > **Top comment:** "good work " - Title: [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) — 1 comment > **Top comment:** "It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on data" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/mopinion-vs-qualtrics-customer-experience)