Compare Moogsoft and ServiceNow IT Operations Management 
At a Glance
Market Segments
Enterprise (79.4% of reviews)
Enterprise (66.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Moogsoft
Star Rating
(39)4.5 out of 5
Market Segments
Enterprise (79.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about MoogsoftServiceNow IT Operations Management
Star Rating
(184)4.4 out of 5
Market Segments
Enterprise (66.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Operations ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Moogsoft excels in its ability to handle large volumes of events, making it a top choice for organizations of various sizes. Users appreciate its noise reduction capabilities and advanced Machine Learning features, which enhance team collaboration and streamline incident management.
- Users say that ServiceNow IT Operations Management provides exceptional end-to-end visibility across IT infrastructures. The platform's powerful automation and real-time visibility features are frequently highlighted, allowing teams to quickly detect and resolve issues, which is crucial for maintaining service reliability.
- According to verified reviews, Moogsoft's implementation process is praised for its intuitive setup, allowing users to integrate multiple platforms seamlessly. This ease of setup is a significant advantage for teams looking to minimize downtime during transitions.
- Reviewers mention that while ServiceNow IT Operations Management has a robust feature set, including cloud management and service mapping, some users feel it can be complex to navigate initially. However, the comprehensive nature of the solution often outweighs these challenges.
- G2 reviewers highlight that both platforms offer strong support, with Moogsoft receiving high marks for its customer-centric approach. Users appreciate the reliability and scalability of Moogsoft, which is essential for organizations looking to grow without compromising service quality.
- Users report that while Moogsoft has a slightly higher rating for ease of use, ServiceNow's extensive capabilities in system integration and alerting make it a formidable choice for enterprises needing a comprehensive IT operations solution.
Pricing
Entry-Level Pricing
Moogsoft
No pricing availableServiceNow IT Operations Management
No pricing availableFree Trial
Moogsoft
Free Trial is available
ServiceNow IT Operations Management
No trial information availableRatings
Meets Requirements
7.9
25
8.8
90
Ease of Use
8.8
26
8.1
148
Ease of Setup
8.0
14
7.7
131
Ease of Admin
8.9
11
8.4
46
Quality of Support
8.5
24
8.5
88
Has the product been a good partner in doing business?
9.2
13
8.7
48
Product Direction (% positive)
9.0
23
9.6
85
Features by Category
Monitoring
8.7
19
|
Verified
Not enough data
8.2
19
|
Verified
Not enough data
8.1
18
|
Verified
Not enough data
Not enough data
Not enough data
Management Tools
8.2
17
|
Verified
Not enough data
8.0
18
|
Verified
Not enough data
8.7
18
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.1
17
8.3
18
9.0
17
7.7
13
8.8
18
8.8
17
Issue Resolution
8.3
17
8.9
20
9.1
17
8.9
18
8.4
18
8.8
18
Management
8.7
18
9.1
22
9.1
18
9.2
15
8.6
17
9.0
15
Generative AI
Feature Not Available
7.2
9
Feature Not Available
7.4
9
Agentic AI - AIOps Platforms
Not enough data
7.8
10
Not enough data
7.5
8
Not enough data
8.7
13
Not enough data
7.6
9
Not enough data
7.0
9
Not enough data
7.6
9
Not enough data
8.5
8
ServiceNow Apps
9.3
5
Not enough data
8.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.8
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
8.0
11
Response
Not enough data
8.0
11
Not enough data
8.2
10
Not enough data
8.2
10
Agentic AI - Application Performance Monitoring (APM)
Not enough data
8.3
5
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
7.8
6
Not enough data
8.1
6
Performance
Not enough data
8.2
11
Not enough data
8.0
9
Functionality
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.2
10
Not enough data
7.6
12
Generative AI
Not enough data
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.1
36
Platform
Not enough data
8.4
33
Not enough data
8.5
31
Not enough data
8.8
35
Not enough data
8.5
36
Not enough data
8.9
38
Security
Not enough data
8.5
31
Not enough data
8.2
32
Not enough data
7.8
31
Not enough data
8.9
34
Not enough data
8.9
36
Agentic AI - Enterprise IT Management
Not enough data
7.5
12
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.5
12
Not enough data
7.7
13
Not enough data
8.2
12
Categories
Categories
Shared Categories
Moogsoft and ServiceNow IT Operations Management are categorized as AIOps Platforms
Unique Categories
ServiceNow IT Operations Management is categorized as Enterprise IT Management and Application Performance Monitoring (APM)
Reviews
Reviewers' Company Size
Moogsoft
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Operations Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
50.0%
Telecommunications
8.8%
Banking
8.8%
Computer Networking
5.9%
Oil & Energy
2.9%
Other
23.5%
Information Technology and Services
24.5%
Financial Services
8.4%
Hospital & Health Care
7.7%
Insurance
7.7%
Computer & Network Security
5.8%
Other
45.8%
Discussions
What are the benefits of AIOps?
1 Comment
Official Response from Moogsoft
Comment deleted by user.Read more
What's the possibility bringing in domain expertise in this platform?
1 Comment
AH
Interesting question. Leveraging skills, knowledge, and intuition is really important in getting the exact root cause identified and fixed.Read more
how can we place bulk servers in MOOGSOFT black out portal?
1 Comment
VD
Hi Naveen,
we used the script to do so, with that only you will be able to add the multiple server in the same time.Read more
ServiceNow IT Operations Management has no discussions with answers
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