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At a Glance
Market Segments
Enterprise (79.4% of reviews)
Mid-Market (53.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Moogsoft
Star Rating
(39)4.5 out of 5
Market Segments
Enterprise (79.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about MoogsoftOpsgenie
Star Rating
(49)4.3 out of 5
Market Segments
Mid-Market (53.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OpsgenieSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Opsgenie excels in "Constant Monitoring" with a score of 9.2, which reviewers mention provides them with reliable and timely alerts, ensuring that critical incidents are addressed promptly.
- Reviewers mention that Moogsoft shines in "Ease of Use" with a score of 8.8, highlighting its intuitive interface that simplifies the user experience, making it easier for teams to adopt and utilize effectively.
- G2 users indicate that Opsgenie's "Timely Alerts" feature, rated at 9.2, is particularly beneficial for teams needing immediate notifications, while Moogsoft's score of 8.2 suggests it may not be as responsive in alerting users to incidents.
- Users on G2 report that Opsgenie's "Ticket Assignment" functionality, rated at 8.8, allows for efficient task distribution among team members, whereas Moogsoft's score of 8.2 indicates it may lack some advanced features in this area.
- Reviewers mention that Moogsoft's "Lifecycle Visualization" feature, rated at 8.7, provides a comprehensive view of incident management, which users find helpful for tracking the progress of issues over time, a feature that Opsgenie does not emphasize as strongly.
- Users say that Opsgenie's strong "ServiceNow Integration" score of 9.3 is a significant advantage for organizations already using ServiceNow, as it allows for seamless workflows, while Moogsoft's integration capabilities may not be as robust in comparison.
Pricing
Entry-Level Pricing
Moogsoft
No pricing availableOpsgenie
No pricing availableFree Trial
Moogsoft
Free Trial is available
Opsgenie
Free Trial is available
Ratings
Meets Requirements
7.9
25
8.9
38
Ease of Use
8.8
26
8.3
38
Ease of Setup
8.0
14
8.1
22
Ease of Admin
8.9
11
8.6
23
Quality of Support
8.5
24
8.7
29
Has the product been a good partner in doing business?
9.2
13
8.6
22
Product Direction (% positive)
9.0
23
9.4
36
Features by Category
Monitoring
8.7
19
|
Verified
9.3
29
|
Verified
8.2
19
|
Verified
9.2
30
|
Verified
8.1
18
|
Verified
8.8
29
|
Verified
Not enough data
Not enough data
Management Tools
8.2
17
|
Verified
8.9
28
|
Verified
8.0
18
|
Verified
8.6
28
|
Verified
8.7
18
|
Verified
8.4
24
|
Verified
Generative AI
Not enough data
7.3
5
Not enough data
7.0
5
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.1
17
Not enough data
9.0
17
Not enough data
8.8
18
Not enough data
Issue Resolution
8.3
17
Not enough data
9.1
17
Not enough data
8.4
18
Not enough data
Management
8.7
18
Not enough data
9.1
18
Not enough data
8.6
17
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
9.3
5
Not enough data
8.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Moogsoft and Opsgenie are categorized as IT Alerting and Incident Management
Unique Categories
Moogsoft is categorized as AIOps Platforms and ServiceNow Store Apps
Opsgenie has no unique categories
Reviews
Reviewers' Company Size
Moogsoft
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Opsgenie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
50.0%
Telecommunications
8.8%
Banking
8.8%
Computer Networking
5.9%
Oil & Energy
2.9%
Other
23.5%
Computer Software
24.5%
Information Technology and Services
18.4%
Telecommunications
10.2%
Retail
8.2%
Marketing and Advertising
6.1%
Other
32.7%
Alternatives
Discussions
how can we place bulk servers in MOOGSOFT black out portal?
1 Comment
VD
Hi Naveen,
we used the script to do so, with that only you will be able to add the multiple server in the same time.Read more
What's the possibility bringing in domain expertise in this platform?
1 Comment
AH
Interesting question. Leveraging skills, knowledge, and intuition is really important in getting the exact root cause identified and fixed.Read more
What are the benefits of AIOps?
1 Comment
Official Response from Moogsoft
Through algorithmic analysis of IT data and Observability telemetry,
AIOps helps IT Ops, DevOps, and SRE teams work smarter and faster, so
they can detect...Read more
What is Opsgenie?
1 Comment
Official Response from Opsgenie
Opsgenie is a modern incident management platform for operating always-on services that enables dev and ops teams to stay aware and in control of alerts and...Read more
Does Opsgenie with other Atlassian products? Which ones?
1 Comment
Official Response from Opsgenie
Opsgenie has deep integrations with Jira, Jira Ops, Jira Service Desk, and Statuspage. We also offer email integrations with Bitbucket and Bamboo. We offer...Read more
Can I use Opsgenie with on-prem?
1 Comment
Official Response from Opsgenie
Yes! Opsgenie is a great modern incident management solution for on-prem, cloud, and hybrid environments. Here’s a great blog post...Read more
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