# Monster VoIP vs Vonage Business Communications Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Vonage Business Communications excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Monster VoIP. Users appreciate the **easy setup** for calling and messaging, along with seamless integration with other tools, which enhances their daily operations.
- **Users say** that while both platforms offer solid calling features, Vonage Business Communications has received feedback highlighting its **high call quality** and instant text message delivery, although some users noted the absence of texting features. In contrast, Monster VoIP users have praised the team's responsiveness and support, particularly during the transition process.
- **Reviewers mention** that Vonage Business Communications has a more extensive user base, with a total of 469 reviews compared to Monster VoIP's 32. This larger volume of feedback suggests a more reliable understanding of user experiences, particularly in areas like **ease of use** and **quality of support**.
- **According to verified reviews** , Monster VoIP shines in its customer support, with users highlighting the promptness and diligence of the support team in resolving issues. This level of service has been a key factor in user satisfaction, especially during critical transitions.
- **Users report** that Vonage Business Communications offers a more comprehensive feature set, including strong performance in **conference calls** and **desk-to-desk calls** , which are essential for small businesses. However, Monster VoIP users have noted its effective solutions for uncovering operational inefficiencies, showcasing its value in optimizing business processes.
- **Reviewers mention** that while Monster VoIP has a higher score for **ease of setup** , Vonage Business Communications still provides a user-friendly experience with its intuitive platform. Users appreciate the timely updates and notifications, which contribute to a smoother workflow and better communication management.



| | Monster VoIP | Vonage Business Communications | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 35 | 504 | 
| **Largest Market Segment** | Small-Business (90.6% of reviews) | Small-Business (60.1% of reviews) | 
| **Entry Level Price** | $27.00 | No pricing available | 

---
## Top Pros & Cons

### Monster VoIP

**Not enough data**

### Vonage Business Communications

Pros:
- Ease of Use (21 reviews)
- Reliability (10 reviews)

Cons:
- Texting Limitations (8 reviews)
- Call Drops (4 reviews)

---
## Ratings Comparison
| Rating | Monster VoIP | Vonage Business Communications | 
|---|---|---|
  | **Meets Requirements** | 8.7 (23 reviews) | 9.0 (405 reviews) | 
  | **Ease of Use** | 8.3 (24 reviews) | 9.0 (410 reviews) | 
  | **Ease of Setup** | 9.3 (10 reviews) | 8.7 (231 reviews) | 
  | **Ease of Admin** | 8.9 (11 reviews) | 8.8 (188 reviews) | 
  | **Quality of Support** | 8.6 (24 reviews) | 8.7 (393 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.8 (11 reviews) | 8.9 (188 reviews) | 
  | **Product Direction (% positive)** | 8.1 (24 reviews) | 8.4 (400 reviews) | 

---
## Pricing

### Monster VoIP

#### Entry-Level Pricing

Plan: Professional Call Center Manager

Price: $27.00

Description: Includes all Basic features and so much more for a manager of a team.

Key Features:
- All Basic Features Plus so much more

[Browse all 2 editions](https://www.g2.com/products/monster-voip/pricing)

#### Free Trial

Yes

### Vonage Business Communications

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Monster VoIP** | N/A | N/A |
| **Vonage Business Communications** | 8.7/10 | 12 |

#### Basic Communication - Cloud PBX

| Feature | Monster VoIP | Vonage Business Communications | 
|---|---|---|
| **Call Management** | Not enough data | 9.3 (10 reviews) | 
| **Communication Management** | Not enough data | 8.8 (10 reviews) | 
| **Scalability** | Not enough data | 8.3 (10 reviews) | 
| **Integrations** | Not enough data | 7.8 (9 reviews) | 
| **Mobile Accessibility** | Not enough data | 9.0 (10 reviews) | 
| **Accessibility** | Not enough data | 9.3 (10 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Monster VoIP | Vonage Business Communications | 
|---|---|---|
| **Security and Compliance** | Not enough data | 8.7 (9 reviews) | 
| **Analytics and Reporting** | Not enough data | 8.3 (9 reviews) | 
| **Support and Reliability** | Not enough data | 8.7 (10 reviews) | 
| **Automated attendant** | Not enough data | 8.9 (9 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Monster VoIP** | 8.9/10 | 25 |
| **Vonage Business Communications** | 8.6/10 | 337 |

#### Platform Basics - VoIP Providers

| Feature | Monster VoIP | Vonage Business Communications | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.8 (13 reviews) | 
| **Call Management** | Not enough data | 8.5 (17 reviews) | 
| **Network monitoring** | Not enough data | 9.0 (13 reviews) | 
| **Integrations** | Not enough data | 8.7 (15 reviews) | 
| **Virtual PBX** | Not enough data | 7.9 (13 reviews) | 
| **SIP trunking services** | Not enough data | 7.8 (13 reviews) | 

#### Basic Communication

| Feature | Monster VoIP | Vonage Business Communications | 
|---|---|---|
| **Phone Calls** | 9.2 (21 reviews) ✓ Verified | 9.3 (309 reviews) ✓ Verified | 
| **Video Calls** | 9.4 (8 reviews) ✓ Verified | 8.3 (155 reviews) ✓ Verified | 
| **Instant Messaging** | 8.9 (9 reviews) ✓ Verified | 8.9 (219 reviews) ✓ Verified | 
| **Screen Sharing** | 9.4 (8 reviews) ✓ Verified | 8.5 (140 reviews) ✓ Verified | 
| **Conference Calls** | 8.8 (11 reviews) ✓ Verified | 9.1 (223 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.2 (19 reviews) ✓ Verified | 9.3 (258 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Monster VoIP | Vonage Business Communications | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (9 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (9 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (9 reviews) | 

#### Access

| Feature | Monster VoIP | Vonage Business Communications | 
|---|---|---|
| **Software Pairing** | 8.9 (6 reviews) ✓ Verified | 8.8 (174 reviews) | 
| **Browser Extension** | 9.3 (10 reviews) | 8.8 (184 reviews) ✓ Verified | 
| **Individual Download** | 8.7 (9 reviews) ✓ Verified | 8.9 (206 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Monster VoIP | Vonage Business Communications | 
|---|---|---|
| **Hold Music** | 8.3 (14 reviews) ✓ Verified | 8.6 (221 reviews) ✓ Verified | 
| **Automated Attendants** | 8.6 (12 reviews) ✓ Verified | 8.9 (236 reviews) | 
| **VOiP Number** | 8.2 (14 reviews) | 9.3 (264 reviews) ✓ Verified | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Monster VoIP** | N/A | N/A |
| **Vonage Business Communications** | 8.8/10 | 55 |

#### Agentic AI - UCaaS Platforms

| Feature | Monster VoIP | Vonage Business Communications | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Monster VoIP | Vonage Business Communications | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | 8.6 (30 reviews) | 
| **Native VoIP** | Not enough data | 8.9 (32 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | 9.0 (23 reviews) ✓ Verified | 

#### Features

| Feature | Monster VoIP | Vonage Business Communications | 
|---|---|---|
| **Voicemail to Email** | Not enough data | 9.2 (38 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | Feature Not Available | 
| **File Sharing** | Not enough data | 8.0 (29 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 9.0 (29 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.6 (23 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)


**Unique to Vonage Business Communications (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Monster VoIP | Vonage Business Communications | 
|---|---|---|
| **Small-Business** | 90.6% | 60.1% | 
| **Mid-Market** | 9.4% | 33.1% | 
| **Enterprise** | 0% | 6.8% | 

### By Industry

#### Monster VoIP

- **Insurance:** 15.6%
- **Business Supplies and Equipment:** 9.4%
- **Legal Services:** 9.4%
- **Wholesale:** 6.3%
- **Marketing and Advertising:** 6.3%
- **Information Technology and Services:** 6.3%
- **Financial Services:** 6.3%
- **Farming:** 6.3%
- **Accounting:** 3.1%
- **Building Materials:** 3.1%
- **Other:** 28.1%

#### Vonage Business Communications

- **Staffing and Recruiting:** 11.8%
- **Information Technology and Services:** 7.6%
- **Insurance:** 7.0%
- **Financial Services:** 4.4%
- **Real Estate:** 4.2%
- **Computer Software:** 3.8%
- **Facilities Services:** 3.4%
- **Law Practice:** 3.2%
- **Health, Wellness and Fitness:** 3.2%
- **Transportation/Trucking/Railroad:** 2.7%
- **Other:** 48.6%

---
## Alternatives

### Alternatives to Monster VoIP

- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1415 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4199 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3587 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3394 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1848 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18913 reviews)
- [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) — 4.6/5 stars (2669 reviews)

### Alternatives to Vonage Business Communications

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3587 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1415 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4199 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (932 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56513 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3394 reviews)

---
## Top Discussions

### Monster VoIP

- Title: [Would it be possible to add a voicemail transfer button? Is it also possible to add "retrieve call"](https://www.g2.com/discussions/33933-would-it-be-possible-to-add-a-voicemail-transfer-button-is-it-also-possible-to-add-retrieve-call) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Bryon- We greatly appreciate your feedback and will take this back to our product team! 

-Monster, the happy phone company "

### Vonage Business Communications

- Title: [What is Vonage Business Communications used for?](https://www.g2.com/discussions/vonage-business-communications-what-is-vonage-business-communications-used-for) — 2 comments
  > **Top comment:** "Vonage provide VOIP services."
- Title: [When will I be able to attach documents and pictures to SMS?](https://www.g2.com/discussions/34448-when-will-i-be-able-to-attach-documents-and-pictures-to-sms) — 2 comments, 1 upvote
  > **Top comment:** "MMS (pictures) is now available. Unsure on sending docs via SMS."
- Title: [What is Vonage Business Communications used for?](https://www.g2.com/discussions/what-is-vonage-business-communications-used-for) — 1 comment
  > **Top comment:** "VOIP"
- Title: [the](https://www.g2.com/discussions/35935-the) — 1 comment, 1 upvote
  > **Top comment:** "hey"
- Title: [i would like to use as personal at home  contact : ???](https://www.g2.com/discussions/31974-i-would-like-to-use-as-personal-at-home-contact) — 1 comment, 1 upvote
  > **Top comment:** "Thank you for your interest in Vonage Business services. Please visit our website at https://www.vonage.com/business/contact/ for more information.  If you..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/monster-voip-vs-vonage-business-communications)