G2 reviewers report that monday CRM excels in user satisfaction, reflected in its higher overall G2 Score of 72.73 compared to Workbooks' score of 47.03. Users appreciate the intuitive interface and the ability to manage campaigns effectively, with one user noting the convenience of having email tools and dashboards all in one place.
Users say that the implementation process for monday CRM is notably quick and straightforward, allowing teams to get up and running within hours. In contrast, some Workbooks users have mentioned challenges with configuration, which can slow down the onboarding experience.
Reviewers mention that monday CRM's no-code automation features are a significant advantage, enabling users to create campaign flows independently. This flexibility is contrasted by Workbooks, where users have expressed a desire for more seamless integration with other tools, highlighting a need for improved automation capabilities.
According to verified reviews, both products perform well in contact and account management, scoring equally. However, monday CRM users have noted that its campaign boards simplify monitoring each stage of a project, making it easier to track progress compared to Workbooks, which some users feel lacks this level of clarity.
G2 reviewers highlight that Workbooks offers a solid platform for managing customer service and sales in one place, with users appreciating its seamless device integration. However, monday CRM's user-friendly design and robust support features, such as a dedicated customer support portal, often lead to a more satisfying experience overall.
Users report that while both platforms provide good support, monday CRM's quality of support is consistently praised, with users finding it responsive and helpful. In comparison, Workbooks users have noted that while support is adequate, there is room for improvement in response times and resource availability.
Which Email marketing products is Workbooks integrated with ?
2 Comments
IM
Workbooks has out of the box free included integration with Mailchimp. Dotmailer and Constant Contact (MPZmail integration will also be available from them...Read more
What are the key differences between Salesforce and Workbooks and have you moved anyone else from Salesforce to your platform?
1 Comment
IM
Workbooks often provides all (and more) that a customer had or wanted from Salesforce with an easier to use interface and at 50-70% cheaper licensing. We...Read more
Monday CRM is used for sales, project management, tracking and so much more. Team collaboration and engagement in addition to automation and task management...Read more
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