Compare Mojo Helpdesk and Zoho Desk 
At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
$14.00 1 Agents Per Month
$0.00
Mojo Helpdesk
Star Rating
(242)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00 1 Agents Per Month
Browse all 3 pricing plansZoho Desk
Star Rating
(7,444)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user experience, with many praising its drag-and-drop interface that significantly enhances productivity. Users appreciate the ease of organizing their support processes, stating it saves them hours each week.
- According to verified reviews, Mojo Helpdesk is recognized for its user-friendly design, allowing support teams to manage issues effectively. Reviewers highlight the ability to attach notes, pictures, and files to tickets, which aids in providing comprehensive support.
- Users say that Zoho Desk's implementation process is notably quick and intuitive, with many mentioning the seamless onboarding experience. This is a stark contrast to Mojo Helpdesk, which, while functional, may not offer the same level of streamlined setup.
- Reviewers mention that Zoho Desk provides a wider range of ticket management options, such as linking and holding tickets, which helps in organizing communications better. In comparison, Mojo Helpdesk, while effective, does not offer the same depth of ticket actioning features.
- G2 reviewers highlight that Zoho Desk's support quality is consistently rated highly, with users noting the responsiveness and helpfulness of the support team. Mojo Helpdesk also receives positive feedback for its support, but it may not match the overall satisfaction levels seen with Zoho Desk.
- According to recent user feedback, Zoho Desk's advanced features, like its robust reporting capabilities and automation tools, are frequently praised. Mojo Helpdesk, while it has its strengths, may not provide the same level of advanced functionality that users of Zoho Desk find beneficial for their operations.
Pricing
Entry-Level Pricing
Mojo Helpdesk
TEAM
$14.00
1 Agents Per Month
Only $14/mo per agent. Get all the features you need for your internal IT or maintenance helpdesk, plus many others to run a fully functioning customer service department.
(*) One-year subscription: a 10% discount is available for all businesses.
(**) A 25% is available to educational and non-profit organizations the enterprise plan yearly subscription.
- Full ticket tracking
- Email integration
- Self service knowledge base
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Mojo Helpdesk
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.7
200
8.7
5,965
Ease of Use
8.9
204
8.5
6,045
Ease of Setup
8.8
115
8.1
5,318
Ease of Admin
8.9
122
8.3
4,925
Quality of Support
8.8
169
8.3
5,361
Has the product been a good partner in doing business?
8.9
114
8.4
4,453
Product Direction (% positive)
8.6
200
8.9
5,715
Features by Category
Ticket and Case Management
8.6
174
8.6
3440
|
Verified
8.6
173
8.5
3355
|
Verified
8.6
163
8.3
3163
|
Verified
8.3
155
8.3
2951
|
Verified
8.0
139
8.2
2679
|
Verified
8.3
167
8.4
2916
|
Verified
8.4
161
8.5
2932
|
Verified
8.3
141
8.3
2525
|
Verified
Generative AI
7.3
77
7.4
967
7.3
76
7.4
953
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
358
Communication Channels
8.7
165
8.3
2876
|
Verified
8.6
169
8.6
3117
|
Verified
7.8
122
8.2
2419
|
Verified
7.1
110
8.0
2162
|
Verified
Feature Not Available
7.8
1923
|
Verified
Platform
7.0
121
8.1
2306
|
Verified
7.5
141
8.2
2750
|
Verified
8.3
147
8.4
2853
|
Verified
8.0
128
8.2
2313
|
Verified
7.8
138
8.2
2832
|
Verified
8.0
147
8.4
2979
|
Verified
Administration
Not enough data
8.2
345
Not enough data
8.2
343
Not enough data
8.4
346
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
579
Not enough data
8.0
556
Not enough data
Feature Not Available
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
551
Not enough data
8.1
547
Not enough data
8.1
531
Generative AI
Not enough data
7.5
426
Not enough data
7.5
419
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
759
|
Verified
Not enough data
8.6
658
Not enough data
8.6
631
|
Verified
Not enough data
8.3
355
Internal Use
7.5
141
8.2
2750
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
455
Not enough data
8.7
714
|
Verified
Not enough data
8.6
692
|
Verified
Not enough data
8.6
707
|
Verified
Generative AI
7.8
24
7.7
423
Self-Service Experience
8.3
51
8.5
1514
8.0
50
8.4
1472
Feature Not Available
8.1
1279
7.2
41
8.1
772
Feature Not Available
8.2
817
Self-Service Platform
7.9
46
8.3
843
7.7
44
8.3
819
Feature Not Available
7.8
732
7.8
40
8.2
767
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
8.5(won by 0.3)
10
8.2
119
8.7(won by 0.6)
10
8.1
117
Process
8.0
18
8.7(won by 0.7)
491
8.8
21
9.0(won by 0.2)
638
8.3
16
8.5(won by 0.2)
490
Channels
8.2
19
9.0(won by 0.8)
627
8.1
16
8.5(won by 0.4)
545
8.3
15
8.7(won by 0.4)
516
7.4
16
8.6(won by 1.2)
459
7.7
16
8.8(won by 1.1)
485
Insight
7.9
17
8.7(won by 0.8)
494
8.2
17
8.9(won by 0.7)
546
8.8(tied score)
17
8.8(tied score)
516
9.3(won by 0.3)
20
9.0
591
Generative AI
Not enough data
7.7
185
Not enough data
7.7
184
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Mojo Helpdesk and Zoho Desk are categorized as Help Desk, Social Customer Service, and Customer Self-Service
Unique Categories
Mojo Helpdesk is categorized as Shared Inbox
Reviews
Reviewers' Company Size
Mojo Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.5%
Primary/Secondary Education
15.4%
Education Management
13.7%
Computer Software
4.7%
Hospital & Health Care
3.8%
Other
44.9%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
Is Mojo Helpdesk free?
2 Comments
EA
Not sure if they offer free versions or trials, we pay for ours.Read more
What are the features of help desk software?
1 Comment
DD
Typical features of help desk software, such as Mojo Helpdesk, include:
Contact Ticket Portal
Ticket Response
Ticket Attachments/Screencasts
Ticket...Read more
For Report of Monthly Data
1 Comment
DD
Hello Manjeet,
Thank you for your suggestion, we have passed it along to the dev team. For the time being, since dashboard reports do not allow you to...Read more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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