G2 reviewers report that TherapyNotes excels in user-friendliness, with many users highlighting its intuitive interface and strong reporting capabilities. Reviewers appreciate the ability to filter reports by provider or payer, making it a powerful tool for practice management.
Users say that ModMed is making strides with promising new AI features, which could enhance its functionality in the future. However, some users feel that while the updates have improved usability, they still face challenges in fully adapting to the system.
According to verified reviews, TherapyNotes stands out for its exceptional customer support, with users noting the team's responsiveness and knowledge. This level of support is particularly valued in the small-business segment, where personalized assistance can make a significant difference.
Reviewers mention that ModMed's customer support is efficient, but some users have expressed a desire for even quicker response times. While they appreciate the swift assistance, there are indications that TherapyNotes may have the edge in terms of overall support satisfaction.
G2 reviewers highlight that TherapyNotes has a more straightforward billing structure, which users find easy to understand. This clarity is especially beneficial for small practices that need to manage costs effectively, whereas ModMed's pricing details are less transparent.
Users report that both platforms have their strengths in clinical documentation, but TherapyNotes receives slightly higher praise for its ease of use in this area. Reviewers note that it meets their daily practice needs effectively, while ModMed's documentation features are still evolving.
Pricing
Entry-Level Pricing
ModMed
No pricing available
TherapyNotes
Non-Profit (501c3)
$25/mo
for the first clinician
+ $25/mo per additional clinician
+ $20/mo per intern
Unlimited non-clinical staff (schedulers, billers, and practice admins are free)
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