# ModMed vs Spruce Health Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Spruce Health excels in **user-friendliness** , with many users appreciating its straightforward setup and intuitive interface. One user highlighted how easy it was to implement, stating they loved having a separate phone line that was easily distinguishable from their personal line.
- **Users say** that ModMed offers a more comprehensive **feature set** , particularly with its upcoming AI capabilities. Reviewers noted the promise of new features that could enhance patient engagement, making it a strong contender for practices looking to leverage technology for better patient interactions.
- **According to verified reviews** , Spruce Health stands out for its **customer support** , with users praising the team's responsiveness and willingness to assist with technical issues. One user mentioned how the Spruce team went above and beyond to ensure their call routing was functioning correctly.
- **Reviewers mention** that ModMed has a slight edge in **market presence** and overall reliability, as evidenced by its higher G2 Score and a significantly larger number of recent reviews. This suggests that more users are actively engaging with the platform, which can be a good indicator of ongoing improvements and support.
- **Users report** that while Spruce Health is particularly strong in **telecommunications** and **patient communications** , ModMed's integration capabilities, especially with EHR systems, are a notable advantage. Reviewers highlighted ModMed's seamless EHR integration as a critical factor for practices needing efficient data management.
- **According to recent feedback** , both platforms have their strengths, but Spruce Health's focus on **HIPAA compliance** and cost-effectiveness appeals to solo practitioners, while ModMed's robust features and user-friendly updates cater to larger practices looking for comprehensive solutions.



| | ModMed | Spruce Health | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 330 | 338 | 
| **Largest Market Segment** | Small-Business (60.7% of reviews) | Small-Business (99.1% of reviews) | 
| **Entry Level Price** | No pricing available | $24.00 1 User Per Month | 

---
## Top Pros & Cons

### ModMed

Pros:
- Ease of Use (166 reviews)
- Efficiency (121 reviews)

Cons:
- Poor System Functionality (27 reviews)
- Missing Features (26 reviews)

### Spruce Health

Pros:
- Ease of Use (16 reviews)
- Customer Support (11 reviews)

Cons:
- Limited Features (8 reviews)
- Missing Features (6 reviews)

---
## Ratings Comparison
| Rating | ModMed | Spruce Health | 
|---|---|---|
  | **Meets Requirements** | 9.0 (83 reviews) | 9.1 (261 reviews) | 
  | **Ease of Use** | 8.9 (165 reviews) | 9.0 (267 reviews) | 
  | **Ease of Setup** | 8.4 (127 reviews) | 8.9 (128 reviews) | 
  | **Ease of Admin** | 8.3 (29 reviews) | 9.1 (97 reviews) | 
  | **Quality of Support** | 8.6 (81 reviews) | 8.9 (250 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (29 reviews) | 9.1 (94 reviews) | 
  | **Product Direction (% positive)** | 9.7 (77 reviews) | 8.8 (232 reviews) | 

---
## Pricing

### ModMed

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Spruce Health

#### Entry-Level Pricing

Plan: Basic Plan

Price: $24.00 1 User Per Month

Description: The Basic plan is a great plan to get started. If you have multiple teammates, on this plan you can all get your own direct number. 

Key Features:
- Simple and Robust HIPAA Compliance
- Business Associate Agreement (BAA)
- Advanced Medical Phone System 

[Browse all 2 editions](https://www.g2.com/products/spruce-health/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Clinical Communication and Collaboration

| Product | Score | Reviews |
|---|---|---|
| **ModMed** | N/A | N/A |
| **Spruce Health** | N/A | N/A |

#### Collaboration

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **Modules** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 

#### Communication

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Health Care Messages** | Not enough data | Not enough data | 
| **Alarms** | Not enough data | Not enough data | 
| **Messaging** | Not enough data | Not enough data | 
| **Telephone** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 

#### Patient Management

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **Staff Scheduling** | Not enough data | Not enough data | 
| **Patient Retention** | Not enough data | Not enough data | 
| **CDI (Clinical Document Improvement)** | Not enough data | Not enough data | 

#### Operations

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **Correspondance Variety** | Not enough data | Not enough data | 
| **Data Sharing** | Not enough data | Not enough data | 
| **Cross Platform Support** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Health Care IT Integration** | Not enough data | Not enough data | 
| **Analytics and Reporting** | Not enough data | Not enough data | 
| **Messaging Security** | Not enough data | Not enough data | 

### Revenue Cycle Management

| Product | Score | Reviews |
|---|---|---|
| **ModMed** | 8.3/10 | 18 |
| **Spruce Health** | N/A | N/A |

#### Clinical

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **Compliance - Revenue Cycle Management (RCM)** | 8.8 (17 reviews) | Not enough data | 
| **Software Integrations - Revenue Cycle Management (RCM)** | 8.9 (17 reviews) | Not enough data | 
| **Task Automation - Revenue Cycle Management (RCM)** | 8.0 (17 reviews) | Not enough data | 

#### Financial

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **Billing Automation - Revenue Cycle Management (RCM)** | 7.9 (17 reviews) | Not enough data | 
| **Clearinghouse Integration - Revenue Cycle Management (RCM)** | 8.1 (17 reviews) | Not enough data | 
| **Claims Management - Revenue Cycle Management (RCM)** | 7.8 (17 reviews) | Not enough data | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **ModMed** | N/A | N/A |
| **Spruce Health** | 9.0/10 | 76 |

#### Platform

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | Not enough data | 9.2 (71 reviews) | 
| **Compliant Texting - HIPAA Compliant Messaging** | Not enough data | 8.9 (72 reviews) | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Not enough data | Feature Not Available | 
| **Clinical Communication - HIPAA Compliance** | Not enough data | 9.0 (70 reviews) | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | Not enough data | 9.3 (71 reviews) | 
| **Operating Systems - HIPAA Compliant Messaging** | Not enough data | 9.1 (67 reviews) | 
| **Message Lifespan - HIPAA Compliant Messaging** | Not enough data | Feature Not Available | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | Not enough data | 8.6 (69 reviews) | 

### Clinical Documentation

| Product | Score | Reviews |
|---|---|---|
| **ModMed** | N/A | N/A |
| **Spruce Health** | N/A | N/A |

#### Operations

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **Workflow Optimization - Clinical Documentation** | Not enough data | Not enough data | 
| **EHR Integration - Clinical Documentation** | Not enough data | Not enough data | 
| **Clinical Communication - Clinical Documentation** | Not enough data | Not enough data | 
| **Transcription Automation - Clinical Documentation** | Not enough data | Not enough data | 
| **CDI Training - Clinical Documentation** | Not enough data | Not enough data | 
| **Clinical Data Exchange - Clinical Documentation** | Not enough data | Not enough data | 
| **Document Access - Clinical Documentation** | Not enough data | Not enough data | 
| **Digitization - Clinical Documentation** | Not enough data | Not enough data | 

#### Generative AI

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Medical Transcription

| Product | Score | Reviews |
|---|---|---|
| **ModMed** | N/A | N/A |
| **Spruce Health** | N/A | N/A |

#### Voice

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **Dictation** | Not enough data | Not enough data | 
| **Voice Files** | Not enough data | Not enough data | 
| **Language and Learning Technology** | Not enough data | Not enough data | 

#### Transcript

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **Synchronous Text Editing** | Not enough data | Not enough data | 
| **Transcription Review** | Not enough data | Not enough data | 
| **EHR Import** | Not enough data | Not enough data | 
| **Interactive Editing** | Not enough data | Not enough data | 
| **Medical Terminology Database** | Not enough data | Not enough data | 

### EHR

| Product | Score | Reviews |
|---|---|---|
| **ModMed** | 9.0/10 | 52 |
| **Spruce Health** | N/A | N/A |

#### Clinical Workflow Management

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **Multiple Medical Provider Access** | 9.3 (49 reviews) | Not enough data | 
| **Ancillary Care Provider Access** | 8.4 (43 reviews) | Not enough data | 
| **Meaningful Use Reporting** | 8.9 (49 reviews) | Not enough data | 
| **Clinical Documentation** | 9.2 (49 reviews) | Not enough data | 

#### Patient Health Information Management

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **ePHI Storage** | 9.2 (50 reviews) | Not enough data | 
| **Interoperability** | 9.0 (48 reviews) | Not enough data | 
| **Patient Workflow Management** | 8.9 (50 reviews) | Not enough data | 

#### Agentic AI - EHR

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### Patient Engagement

| Product | Score | Reviews |
|---|---|---|
| **ModMed** | 8.3/10 | 22 |
| **Spruce Health** | 7.4/10 | 39 |

#### Patient-Centered Functions

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **Online Presence Management** | 8.7 (22 reviews) | 6.6 (34 reviews) | 
| **Patient Feedback Management** | 8.3 (22 reviews) | 7.0 (34 reviews) | 
| **Patient Portal** | 8.0 (22 reviews) | Feature Not Available | 
| **Patient Communications** | 8.0 (22 reviews) | 9.5 (38 reviews) | 
| **Integration with Wearables** | 7.6 (21 reviews) | Feature Not Available | 

#### Operations

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **Workflow Management** | 8.3 (22 reviews) | 8.8 (37 reviews) | 
| **Interoperability** | 8.8 (22 reviews) | 8.2 (35 reviews) | 
| **Digital Intake Forms** | 8.8 (22 reviews) | Feature Not Available | 
| **Engagement Measuring** | 8.2 (22 reviews) | Feature Not Available | 
| **Patient Satisfaction Management** | 7.8 (22 reviews) | 8.1 (33 reviews) | 
| **EHR Integration** | 8.8 (21 reviews) | 5.3 (32 reviews) | 
| **IPC Systems Integration** | 8.7 (21 reviews) | 5.7 (27 reviews) | 

#### Generative AI

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **AI Text Summarization** | 7.7 (10 reviews) | 7.6 (21 reviews) | 

### Medical Practice Management

| Product | Score | Reviews |
|---|---|---|
| **ModMed** | 8.8/10 | 26 |
| **Spruce Health** | N/A | N/A |

#### Operations Management

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **Administrative Processes** | 8.8 (26 reviews) | Not enough data | 
| **Back Office Processes** | 8.8 (26 reviews) | Not enough data | 
| **Workflow Coordination** | 8.7 (26 reviews) | Not enough data | 
| **Practice Specialty Support** | 8.5 (26 reviews) | Not enough data | 

#### Added Efficiencies

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **Integration with EHRs** | 9.0 (26 reviews) | Not enough data | 
| **Compliance** | 9.1 (26 reviews) | Not enough data | 
| **Integration with Billing Software** | 8.8 (25 reviews) | Not enough data | 
| **Patient Information Management** | 8.8 (26 reviews) | Not enough data | 

### Telemedicine

| Product | Score | Reviews |
|---|---|---|
| **ModMed** | 9.1/10 | 11 |
| **Spruce Health** | 8.2/10 | 173 |

#### Technology

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **Telecommunications** | 8.8 (11 reviews) | 9.2 (149 reviews) | 
| **Low Bandwidth Support** | 8.3 (11 reviews) | 8.1 (100 reviews) | 
| **EHR Integration** | 9.2 (11 reviews) | 6.1 (62 reviews) | 

#### Administration

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **Practice Branding** | 9.1 (11 reviews) | 7.9 (82 reviews) | 
| **Practice Specific** | 9.5 (11 reviews) | 8.3 (110 reviews) | 
| **Charting And Documentation** | 8.8 (11 reviews) | 6.6 (72 reviews) | 

#### Compliance

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **HIPAA Compliance** | 9.5 (11 reviews) | 9.6 (166 reviews) | 
| **State Regulation Compliance** | 9.5 (11 reviews) | 9.6 (141 reviews) | 

### Medical Spa

| Product | Score | Reviews |
|---|---|---|
| **ModMed** | N/A | N/A |
| **Spruce Health** | N/A | N/A |

#### Business Management

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **Inventory Management** | Not enough data | Not enough data | 
| **Merchant Services** | Not enough data | Not enough data | 
| **Appointment Scheduling** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 

#### Marketing

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **Client Communications** | Not enough data | Not enough data | 
| **Loyalty Management** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 

#### Practice Management

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **Patient Records** | Not enough data | Not enough data | 
| **Photo Management** | Not enough data | Not enough data | 
| **E-Prescribing and Lab Orders** | Not enough data | Not enough data | 
| **Patient Portal** | Not enough data | Not enough data | 
| **Insurance Billing** | Not enough data | Not enough data | 

#### Platform Tools

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **Reporting and Analytics** | Not enough data | Not enough data | 
| **Healthtech Integrations** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 

### Medical Coding

| Product | Score | Reviews |
|---|---|---|
| **ModMed** | N/A | N/A |
| **Spruce Health** | N/A | N/A |

#### Computer-Assisted Coding - Medical Coding

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **Auto Coding** | Not enough data | Not enough data | 
| **Codebase Updates** | Not enough data | Not enough data | 
| **Code Lookup** | Not enough data | Not enough data | 
| **Error Checking** | Not enough data | Not enough data | 
| **AI Assistance** | Not enough data | Not enough data | 

#### Admin and Tech Workflows - Medical Coding

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **Compliance Control** | Not enough data | Not enough data | 
| **Reporting & Auditing** | Not enough data | Not enough data | 
| **EHR Integration** | Not enough data | Not enough data | 

### Medical Billing

| Product | Score | Reviews |
|---|---|---|
| **ModMed** | N/A | N/A |
| **Spruce Health** | N/A | N/A |

#### Agentic AI - Medical Billing

| Feature | ModMed | Spruce Health | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [Telemedicine Software](https://www.g2.com/categories/telemedicine)

**Unique to ModMed (8):** [Medical Transcription Software](https://www.g2.com/categories/medical-transcription), [Revenue Cycle Management Software](https://www.g2.com/categories/revenue-cycle-management), [EHR Software](https://www.g2.com/categories/ehr), [Medical Practice Management Software](https://www.g2.com/categories/medical-practice-management), [Clinical Communication and Collaboration Software](https://www.g2.com/categories/clinical-communication-and-collaboration), [Clinical Documentation Software](https://www.g2.com/categories/clinical-documentation), [Medical Billing Software](https://www.g2.com/categories/medical-billing), [Medical Coding Software](https://www.g2.com/categories/medical-coding)

**Unique to Spruce Health (2):** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Medical Spa Software](https://www.g2.com/categories/medical-spa)


---
## Reviewer Demographics

### By Company Size

| Segment | ModMed | Spruce Health | 
|---|---|---|
| **Small-Business** | 60.7% | 99.1% | 
| **Mid-Market** | 36.8% | 0.9% | 
| **Enterprise** | 2.5% | 0% | 

### By Industry

#### ModMed

- **Medical Practice:** 56.8%
- **Hospital & Health Care:** 24.5%
- **Health, Wellness and Fitness:** 7.1%
- **Accounting:** 4.6%
- **Alternative Medicine:** 0.8%
- **Cosmetics:** 0.8%
- **Financial Services:** 0.8%
- **Plastics:** 0.8%
- **Government Administration:** 0.4%
- **Medical Devices:** 0.4%
- **Other:** 2.9%

#### Spruce Health

- **Mental Health Care:** 62.5%
- **Health, Wellness and Fitness:** 12.0%
- **Medical Practice:** 11.1%
- **Hospital & Health Care:** 10.5%
- **Individual & Family Services:** 1.5%
- **Alternative Medicine:** 1.2%
- **Civic & Social Organization:** 0.6%
- **Professional Training & Coaching:** 0.3%
- **Consumer Services:** 0.3%

---
## Alternatives

### Alternatives to ModMed

- [Epic](https://www.g2.com/products/epic/reviews) — 4.2/5 stars (937 reviews)
- [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews) — 3.7/5 stars (165 reviews)
- [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews)
- [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) — 4.7/5 stars (338 reviews)
- [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) — 4.1/5 stars (257 reviews)
- [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews) — 4.8/5 stars (303 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) — 4.5/5 stars (333 reviews)
- [Practice Better](https://www.g2.com/products/practice-better/reviews) — 4.7/5 stars (297 reviews)

### Alternatives to Spruce Health

- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [OhMD](https://www.g2.com/products/ohmd/reviews) — 4.8/5 stars (170 reviews)
- [iPlum](https://www.g2.com/products/iplum/reviews) — 4.3/5 stars (203 reviews)
- [SimplePractice](https://www.g2.com/products/simplepractice/reviews) — 4.1/5 stars (127 reviews)
- [Practice Better](https://www.g2.com/products/practice-better/reviews) — 4.7/5 stars (297 reviews)
- [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews)
- [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (566 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) — 4.4/5 stars (407 reviews)

---
## Top Discussions

### ModMed

- Title: [What is ModMed used for?](https://www.g2.com/discussions/what-is-modmed-used-for) — 1 comment
  > **Top comment:** "We are currently using Mod Med for our EMR"
- Title: [What is Modmed boost?](https://www.g2.com/discussions/what-is-modmed-boost) — 1 comment
  > **Top comment:** "It is an automated billing service with limited customer service."

### Spruce Health

- Title: [Is Spruce a ERP system?](https://www.g2.com/discussions/is-spruce-a-erp-system) — 10 comments
  > **Top comment:** "Not really. They have components of an ERP system, but it's not designed to manage charts/notes...etc."
- Title: [What does Spruce do?](https://www.g2.com/discussions/what-does-spruce-do) — 1 comment
  > **Top comment:** "HIPAA compliant phone number, fax, and messaging system for healthcare providers"
- Title: [What is spruce software?](https://www.g2.com/discussions/what-is-spruce-software) — 1 comment *(includes official response)*
  > **Top comment:** "Spruce is an all in one communication software built from the ground up for healthcare practices. Spruce can help you with your business phone system..."
- Title: [Best way to download your convos for your record keeping?](https://www.g2.com/discussions/best-way-to-download-your-convos-for-your-record-keeping) — 1 comment, 1 upvote
  > **Top comment:** "Spruce is a medical record so many of our clinicians actually keep everything within Spruce. You can use our search feature to find anything at a later time..."
- Title: [are there any other platforms that are similar that may be a bit more affordable? and does Spruce actually have a number to call so when having technical problems I can speak to a live rep?](https://www.g2.com/discussions/are-there-any-other-platforms-that-are-similar-that-may-be-a-bit-more-affordable-and-does-spruce-actually-have-a-number-to-call-so-when-having-technical-problems-i-can-speak-to-a-live-rep) — 1 comment, 1 upvote
  > **Top comment:** "Spruce is a robust medical communication platform so it's tricky to compare pricing with other solutions. Depending on what you are seeking, there may be..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/modmed-vs-spruce-health)