Compare Agentforce Health (formerly Salesforce Health Cloud) and ModMed 
At a Glance
Market Segments
Enterprise (45.5% of reviews)
Small-Business (61.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Agentforce Health (formerly Salesforce Health Cloud)
Star Rating
(36)3.9 out of 5
Market Segments
Enterprise (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Agentforce Health (formerly Salesforce Health Cloud)ModMed
Star Rating
(329)4.5 out of 5
Market Segments
Small-Business (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ModMedSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ModMed excels in user satisfaction, boasting a significantly higher overall rating compared to Salesforce Health Cloud. Users appreciate ModMed's intuitive interface and user-friendly updates, which enhance daily operations.
- According to verified reviews, Salesforce Health Cloud offers a comprehensive package for managing patient profiles, health records, and treatment plans. Users highlight its scalability and ease of integration with other applications, making it a solid choice for larger enterprises.
- Reviewers mention that ModMed's customer support is notably swift and efficient, which is a crucial factor for small businesses needing quick resolutions. In contrast, Salesforce Health Cloud has received mixed feedback regarding support responsiveness, indicating room for improvement.
- Users say that ModMed's recent updates have made the platform more user-friendly, particularly with features like patient chat options. This focus on enhancing user experience contrasts with Salesforce Health Cloud, where some users have reported challenges in configuration and matching specific workflow needs.
- G2 reviewers highlight that Salesforce Health Cloud's interface is visually appealing, with easy-to-read formats that reduce eye strain. However, ModMed's ongoing development of AI features is generating excitement among users, suggesting a forward-thinking approach that may benefit future usability.
- According to recent user feedback, both platforms are seen as good partners in business, but ModMed's higher ratings in ease of setup and administration indicate a smoother onboarding experience for new users, which is particularly beneficial for small businesses looking to implement new software quickly.
Pricing
Entry-Level Pricing
Agentforce Health (formerly Salesforce Health Cloud)
No pricing availableModMed
No pricing availableFree Trial
Agentforce Health (formerly Salesforce Health Cloud)
Free Trial is available
ModMed
No trial information availableRatings
Meets Requirements
7.9
21
9.0
83
Ease of Use
7.8
23
8.9
165
Ease of Setup
6.9
8
8.4
127
Ease of Admin
7.5
8
8.3
29
Quality of Support
7.9
21
8.6
81
Has the product been a good partner in doing business?
8.9
9
8.8
29
Product Direction (% positive)
8.0
23
9.7
77
Features by Category
Clinical Communication and CollaborationHide 19 FeaturesShow 19 Features
Not enough data
Not enough data
Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Patient Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interoperability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Patient Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Information Flow
9.2
6
Not enough data
9.0
5
Not enough data
9.7
6
Not enough data
Patient Experience
9.0
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
Clinical
Not enough data
8.8
17
Not enough data
8.9
17
Not enough data
8.0
17
Financial
Not enough data
7.9
17
Not enough data
8.1
17
Not enough data
7.8
17
Operations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Voice
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Transcript
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Clinical Workflow Management
Not enough data
9.3
49
Not enough data
8.4
43
Not enough data
8.9
49
Not enough data
9.2
49
Patient Health Information Management
Not enough data
9.2
50
Not enough data
9.0
48
Not enough data
8.9
50
Agentic AI - EHR
Not enough data
Not enough data
Patient-Centered Functions
Not enough data
8.7
22
Not enough data
8.3
22
Not enough data
8.0
22
Not enough data
8.0
22
Not enough data
7.6
21
Operations
Not enough data
8.3
22
Not enough data
8.8
22
Not enough data
8.8
22
Not enough data
8.2
22
Not enough data
7.8
22
Not enough data
8.8
21
Not enough data
8.7
21
Generative AI
Not enough data
7.7
10
Operations Management
Not enough data
8.8
26
Not enough data
8.8
26
Not enough data
8.7
26
Not enough data
8.5
26
Added Efficiencies
Not enough data
9.0
26
Not enough data
9.1
26
Not enough data
8.8
25
Not enough data
8.8
26
Technology
Not enough data
8.8
11
Not enough data
8.3
11
Not enough data
9.2
11
Administration
Not enough data
9.1
11
Not enough data
9.5
11
Not enough data
8.8
11
Compliance
Not enough data
9.5
11
Not enough data
9.5
11
Computer-Assisted Coding - Medical Coding
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Admin and Tech Workflows - Medical Coding
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Medical Billing
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Health (formerly Salesforce Health Cloud) and ModMed are categorized as Patient Engagement
Unique Categories
Agentforce Health (formerly Salesforce Health Cloud) is categorized as Patient Relationship Management (PRM) and Interactive Patient Care Systems (IPC)
Reviews
Reviewers' Company Size
Agentforce Health (formerly Salesforce Health Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ModMed
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
63.6%
Information Technology and Services
9.1%
Health, Wellness and Fitness
9.1%
Computer Software
9.1%
Marketing and Advertising
3.0%
Other
6.1%
Medical Practice
56.8%
Hospital & Health Care
24.5%
Health, Wellness and Fitness
7.1%
Accounting
4.6%
Alternative Medicine
0.8%
Other
6.2%
Alternatives
Discussions
Agentforce Health (formerly Salesforce Health Cloud) has no discussions with answers
What is Modmed boost?
1 Comment
JM
It is an automated billing service with limited customer service.Read more
ModMed has no more discussions with answers
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