# Follett Work Orders vs MaintainX Comparison
---
## AI Generated Summary
- **G2 reviewers report** that MaintainX excels in user experience, with many praising its **intuitive interface** and ease of navigation. Users appreciate how the app simplifies the process of starting and completing work orders, making it efficient for daily tasks.
- **Users say** that Follett Work Orders provides a straightforward experience for entering and tracking work requests. Reviewers highlight the simplicity of filling out forms, which allows maintenance crews to respond quickly, although some feel it lacks the advanced features found in MaintainX.
- **According to verified reviews** , MaintainX stands out for its quick implementation process. New users have noted that the onboarding course is **easy to follow** , which helps them get up and running without hassle, while Follett Work Orders has a similar setup experience but lacks the same level of user-friendly guidance.
- **Reviewers mention** that MaintainX's inventory management feature is particularly well-received, with users finding it **simple to create procedures** and manage assets effectively. In contrast, while Follett Work Orders offers basic inventory capabilities, it does not match the depth and functionality of MaintainX.
- **Users highlight** the quality of support from MaintainX, noting that the team is responsive and helpful. This contrasts with Follett Work Orders, where users have reported satisfaction with support but have fewer recent reviews to gauge consistency.
- **G2 reviewers indicate** that MaintainX has a significantly higher overall satisfaction score, reflecting a broader user base and more recent feedback. This suggests that MaintainX is currently better positioned to meet the needs of users compared to Follett Work Orders, which has seen less engagement in recent months.



| | Follett Work Orders | MaintainX | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 72 | 1,524 | 
| **Largest Market Segment** | Mid-Market (83.9% of reviews) | Mid-Market (50.3% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | Free 1 Per User Per Month | 

---
## Top Pros & Cons

### Follett Work Orders

Pros:
- Ease of Use (3 reviews)
- Work Orders (3 reviews)

Cons:
- Confusion (1 reviews)
- Implementation Delays (1 reviews)

### MaintainX

Pros:
- Ease of Use (611 reviews)
- Customer Support (289 reviews)

Cons:
- Missing Features (127 reviews)
- Work Order Issues (90 reviews)

---
## Ratings Comparison
| Rating | Follett Work Orders | MaintainX | 
|---|---|---|
  | **Meets Requirements** | 9.5 (41 reviews) | 9.2 (1379 reviews) | 
  | **Ease of Use** | 9.6 (41 reviews) | 9.4 (1401 reviews) | 
  | **Ease of Setup** | 9.1 (17 reviews) | 9.1 (1258 reviews) | 
  | **Ease of Admin** | 9.3 (15 reviews) | 9.3 (1038 reviews) | 
  | **Quality of Support** | 9.7 (37 reviews) | 9.6 (1341 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (13 reviews) | 9.6 (1023 reviews) | 
  | **Product Direction (% positive)** | 10.0 (35 reviews) | 9.7 (1351 reviews) | 

---
## Pricing

### Follett Work Orders

#### Entry-Level Pricing

Plan: Pricing

Price: Contact Us Per Year

Description: Pricing depends on the specific organization and its needs. Contact us for a quote!

Key Features:
- Work Order & Workflow Management
- Mobile Work Order Management
- Equipment & Asset Management

[Learn more about Follett Work Orders](https://www.g2.com/products/follett-work-orders/reviews)

#### Free Trial

No

### MaintainX

#### Entry-Level Pricing

Plan: Basic Plan

Price: Free 1 Per User Per Month

Description: Free forever. For small teams who need to digitize and track work orders.


Key Features:
- Unlimited Work Orders
- Unlimited requester users
- Real-time messaging

[Browse all 4 editions](https://www.g2.com/products/maintainx/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Asset Tracking

| Product | Score | Reviews |
|---|---|---|
| **Follett Work Orders** | N/A | N/A |
| **MaintainX** | 8.7/10 | 185 |

#### Asset Definition

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Asset Register - Asset Tracking** | Not enough data | 9.4 (177 reviews) | 
| **Relationships - Asset Tracking** | Not enough data | 9.1 (163 reviews) | 
| **Costs - Asset Tracking** | Not enough data | 8.7 (158 reviews) | 

#### Asset Tracking

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Location - Asset Tracking** | Feature Not Available | 8.4 (160 reviews) | 
| **Status - Asset Tracking** | Not enough data | 9.0 (162 reviews) | 
| **History - Asset Tracking** | Not enough data | 9.1 (167 reviews) | 

#### Agentic AI - Asset Tracking

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | 7.4 (105 reviews) | 

### Asset Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Follett Work Orders** | N/A | N/A |
| **MaintainX** | 8.6/10 | 108 |

#### Monitoring

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Use** | Not enough data | 9.1 (101 reviews) | 
| **Reliability** | Not enough data | 9.2 (103 reviews) | 
| **Risk** | Not enough data | 8.8 (96 reviews) | 

#### Analytics

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Dashboards** | Not enough data | 8.9 (100 reviews) | 
| **Performance** | Not enough data | 8.9 (101 reviews) | 
| **Forecasting** | Not enough data | 8.4 (93 reviews) | 

#### Agentic AI -  Asset Performance Management

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Proactive Assistance** | Not enough data | 7.8 (59 reviews) | 
| **Decision Making** | Not enough data | 7.8 (62 reviews) | 

### Connected Worker Platform

| Product | Score | Reviews |
|---|---|---|
| **Follett Work Orders** | N/A | N/A |
| **MaintainX** | 9.0/10 | 242 |

#### Workflow & Automation

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Safety checks & inspections ** | Not enough data | 9.1 (217 reviews) | 
| **Customizable Workflows** | Not enough data | 9.2 (211 reviews) | 
| **Dynamic SOP Promotion** | Not enough data | 9.0 (17 reviews) | 
| **Nonconformance Event Management** | Not enough data | 8.9 (19 reviews) | 
| **Safety & Incident Logging / Compliance Reporting** | Not enough data | 8.6 (17 reviews) | 

#### Execution

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Planning** | Not enough data | 9.0 (221 reviews) | 
| **Scheduling** | Not enough data | 9.1 (226 reviews) | 
| **Collaboration** | Not enough data | 9.1 (224 reviews) | 

#### Analytics & Reporting

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Monitoring** | Not enough data | 9.2 (226 reviews) | 
| **KPIs** | Not enough data | 8.9 (204 reviews) | 
| **Customizable Analytics / BI Integration** | Not enough data | 9.0 (211 reviews) | 

#### Enterprise Management

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Cross & Multi‑Site Governance** | Not enough data | 9.1 (16 reviews) | 
| **Site Reporting and Analytics** | Not enough data | 9.2 (17 reviews) | 
| **Cross‑Site Collaboration & Communication** | Not enough data | 9.1 (17 reviews) | 
| **Multi-Device Scalability** | Not enough data | 9.6 (19 reviews) | 
| **Role-Based Access Control (RBAC)** | Not enough data | 9.5 (16 reviews) | 

#### Knowledge Capture

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Frontline Knowledge Capture & Sharing** | Not enough data | 9.2 (17 reviews) | 
| **Content Versioning & SOP Updates** | Not enough data | 8.8 (17 reviews) | 
| **Embedded Microlearning** | Not enough data | 9.0 (14 reviews) | 
| **Offline Knowledge Access** | Not enough data | 9.2 (16 reviews) | 

#### Generative AI

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 8.7 (37 reviews) | 
| **AI Image-to-Text** | Not enough data | Feature Not Available | 

#### Agentic AI

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Actions & Autonomous Execution** | Not enough data | 9.0 (16 reviews) | 
| **Real‑Time Translation & Transcription** | Not enough data | 9.0 (15 reviews) | 
| **Predictive & Prescriptive AI** | Not enough data | 8.6 (15 reviews) | 

#### Data & Integration

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Open API & Extensibility** | Not enough data | 8.9 (15 reviews) | 
| **ERP / MES / EAM Integration** | Not enough data | 9.2 (14 reviews) | 

### Standard Operating Procedures

| Product | Score | Reviews |
|---|---|---|
| **Follett Work Orders** | N/A | N/A |
| **MaintainX** | 9.0/10 | 410 |

#### Task Tracking

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Activity Feed** | Not enough data | 9.2 (372 reviews) | 
| **Task Schedules** | Not enough data | 9.2 (387 reviews) | 
| **Comments** | Not enough data | 9.3 (381 reviews) | 

#### Checklist Options

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Templates** | Not enough data | 8.9 (376 reviews) | 
| **Native Forms** | Not enough data | 8.7 (338 reviews) | 
| **Downloadable Manuals** | Not enough data | 8.8 (346 reviews) | 

#### Software Availability

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Integrations** | Not enough data | 8.3 (326 reviews) | 
| **Permissions** | Not enough data | 8.9 (366 reviews) | 
| **Mobile Application** | Not enough data | 9.4 (390 reviews) | 
| **Desktop Application** | Not enough data | 9.6 (385 reviews) | 

### Enterprise Asset Management (EAM)

| Product | Score | Reviews |
|---|---|---|
| **Follett Work Orders** | N/A | N/A |
| **MaintainX** | 8.5/10 | 256 |

#### Asset Definition

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Asset Register** | Not enough data | 9.3 (245 reviews) | 
| **Relationships** | Not enough data | 8.9 (233 reviews) | 
| **Costs** | Not enough data | 8.6 (234 reviews) | 
| **Types** | Not enough data | 8.9 (232 reviews) | 

#### Asset Tracking

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Location** | Not enough data | 8.4 (231 reviews) | 
| **Status** | Not enough data | 9.1 (243 reviews) | 
| **History** | Not enough data | 9.2 (241 reviews) | 

#### Inventory

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Locations** | Not enough data | 9.0 (240 reviews) | 
| **Spare Parts** | Not enough data | 8.9 (233 reviews) | 
| **Valuation** | Not enough data | 8.6 (230 reviews) | 

#### Depreciation

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Methods** | Not enough data | 8.0 (211 reviews) | 
| **Asset Value** | Not enough data | 8.1 (216 reviews) | 
| **Taxes** | Not enough data | 7.1 (208 reviews) | 
| **Decomissioning** | Not enough data | 7.6 (206 reviews) | 

#### Maintenance

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Inspections** | Not enough data | 9.4 (237 reviews) | 
| **Planning** | Not enough data | 9.3 (232 reviews) | 
| **Predictive** | Not enough data | 8.9 (225 reviews) | 
| **Corrective** | Not enough data | 9.2 (233 reviews) | 
| **Unplanned** | Not enough data | 9.1 (229 reviews) | 
| **Optimization** | Not enough data | 9.0 (219 reviews) | 

#### Field Service 

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Planning** | Not enough data | 9.0 (236 reviews) | 
| **Tracking** | Not enough data | 9.0 (234 reviews) | 
| **Client Communications** | Not enough data | 8.4 (222 reviews) | 

#### Monitoring

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Use** | Not enough data | 9.1 (230 reviews) | 
| **Reliability** | Not enough data | 9.2 (231 reviews) | 
| **Risk** | Not enough data | 8.2 (220 reviews) | 

#### Contract & Warranty

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Contracts** | Not enough data | 7.7 (218 reviews) | 
| **Warranties** | Not enough data | 7.8 (215 reviews) | 
| **SLAs** | Not enough data | 7.8 (205 reviews) | 

#### Analytics

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Dashboards** | Not enough data | 8.8 (228 reviews) | 
| **Performance** | Not enough data | 9.0 (228 reviews) | 
| **Forecasting** | Not enough data | 8.4 (212 reviews) | 

#### Integration

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **ERP** | Not enough data | 7.6 (201 reviews) | 
| **CAD & PLM** | Not enough data | 7.1 (195 reviews) | 
| **Accounting** | Not enough data | 7.5 (204 reviews) | 

#### Agentic AI - Enterprise Asset Management (EAM)

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 8.0 (37 reviews) | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Follett Work Orders** | N/A | N/A |
| **MaintainX** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Follett Work Orders** | N/A | N/A |
| **MaintainX** | N/A | N/A |

#### Knowledge Base

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### Facility Management

| Product | Score | Reviews |
|---|---|---|
| **Follett Work Orders** | 9.0/10 | 34 |
| **MaintainX** | 8.7/10 | 505 |

#### Agentic AI - Facility Management

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (93 reviews) | 

#### Facility Management Platform Features

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Maintenance Planning** | 9.1 (27 reviews) | 9.3 (482 reviews) | 
| **Facility Inventory Management** | 9.2 (21 reviews) | 8.8 (459 reviews) | 
| **Space Planning** | 8.7 (21 reviews) | Feature Not Available | 
| **Move Management** | 9.0 (18 reviews) | Feature Not Available | 
| **Vendor Management** | Feature Not Available | 8.3 (435 reviews) | 
| **Service Request Portal** | 9.4 (30 reviews) | 8.9 (446 reviews) | 
| **Reporting & Dashboards** | 9.5 (26 reviews) | 8.8 (453 reviews) | 
| **Facility Document Storage** | 8.7 (19 reviews) | Feature Not Available | 
| **Mobile Field Access** | 8.4 (20 reviews) | 9.1 (452 reviews) | 

### CMMS

| Product | Score | Reviews |
|---|---|---|
| **Follett Work Orders** | N/A | N/A |
| **MaintainX** | 8.9/10 | 950 |

#### CMMS Platform Features

| Feature | Follett Work Orders | MaintainX | 
|---|---|---|
| **Work Order Management** | Not enough data | 9.5 (893 reviews) ✓ Verified | 
| **Preventative Maintenance (PM)** | Not enough data | 9.4 (824 reviews) ✓ Verified | 
| **Predictive Maintenance (PdM)** | Not enough data | 8.6 (719 reviews) | 
| **Materials Management** | Not enough data | 8.7 (745 reviews) ✓ Verified | 
| **Equipment Breakdown Reports** | Not enough data | 8.8 (717 reviews) ✓ Verified | 
| **Approval Management** | Not enough data | 8.9 (704 reviews) ✓ Verified | 
| **Task Templates** | Not enough data | 9.0 (732 reviews) ✓ Verified | 
| **Compliance Auditing** | Not enough data | 8.5 (655 reviews) ✓ Verified | 
| **Vendor Management** | Feature Not Available | 8.3 (673 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 8.9 (815 reviews) ✓ Verified | 

---
## Categories
**Shared Categories (3):** [CMMS Software](https://www.g2.com/categories/cmms), [Asset Tracking Software](https://www.g2.com/categories/asset-tracking), [Facility Management Software](https://www.g2.com/categories/facility-management)


**Unique to MaintainX (5):** [SAP Store Software](https://www.g2.com/categories/sap-store), [Standard Operating Procedures Software](https://www.g2.com/categories/standard-operating-procedures), [Connected Worker Platforms](https://www.g2.com/categories/connected-worker-platform), [Enterprise Asset Management (EAM) Software](https://www.g2.com/categories/enterprise-asset-management-eam), [Asset Performance Management Software](https://www.g2.com/categories/asset-performance-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Follett Work Orders | MaintainX | 
|---|---|---|
| **Small-Business** | 6.5% | 41.5% | 
| **Mid-Market** | 83.9% | 50.3% | 
| **Enterprise** | 9.7% | 8.2% | 

### By Industry

#### Follett Work Orders

- **Education Management:** 43.1%
- **Primary/Secondary Education:** 36.9%
- **Facilities Services:** 7.7%
- **Writing and Editing:** 1.5%
- **Restaurants:** 1.5%
- **Non-Profit Organization Management:** 1.5%
- **Information Technology and Services:** 1.5%
- **Higher Education:** 1.5%
- **Health, Wellness and Fitness:** 1.5%
- **E-Learning:** 1.5%
- **Other:** 1.5%

#### MaintainX

- **Manufacturing:** 16.5%
- **Facilities Services:** 7.1%
- **Construction:** 4.3%
- **Food Production:** 4.3%
- **Food & Beverages:** 4.1%
- **Oil & Energy:** 3.6%
- **Automotive:** 3.6%
- **Hospitality:** 3.1%
- **Machinery:** 2.7%
- **Non-Profit Organization Management:** 2.1%
- **Other:** 48.7%

---
## Alternatives

### Alternatives to Follett Work Orders

- [Fiix CMMS](https://www.g2.com/products/fiix-cmms/reviews) — 4.6/5 stars (476 reviews)
- [Cryotos](https://www.g2.com/products/cryotos/reviews) — 4.6/5 stars (774 reviews)
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- [HR365](https://www.g2.com/products/cubiclogics-hr365/reviews) — 4.8/5 stars (337 reviews)

### Alternatives to MaintainX

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- [eMaint](https://www.g2.com/products/emaint/reviews) — 4.5/5 stars (280 reviews)
- [Fracttal One](https://www.g2.com/products/fracttal-one/reviews) — 4.6/5 stars (601 reviews)
- [Brightly Asset Essentials](https://www.g2.com/products/brightly-asset-essentials/reviews) — 4.2/5 stars (240 reviews)
- [UpKeep](https://www.g2.com/products/upkeep/reviews) — 4.5/5 stars (1091 reviews)
- [Fiix CMMS](https://www.g2.com/products/fiix-cmms/reviews) — 4.6/5 stars (476 reviews)
- [IBM Maximo Application Suite](https://www.g2.com/products/ibm-maximo-application-suite/reviews) — 4.4/5 stars (630 reviews)
- [Redzone](https://www.g2.com/products/qad-redzone/reviews) — 4.8/5 stars (563 reviews)
- [Trainual](https://www.g2.com/products/trainual/reviews) — 4.7/5 stars (1034 reviews)
- [Poka.io](https://www.g2.com/products/poka-io/reviews) — 4.6/5 stars (224 reviews)

---
## Top Discussions

### Follett Work Orders

- Title: [What is ML Work Orders used for?](https://www.g2.com/discussions/what-is-ml-work-orders-used-for) — 1 comment
  > **Top comment:** "For my work, it is used to place requests for maintenance or technology help. If something is broken, not working, needs replaced, etc. then I can go on ML..."

### MaintainX

- Title: [MaintainX has totally transformed my service department](https://www.g2.com/discussions/29240-maintainx-has-totally-transformed-my-service-department) — 2 comments, 1 upvote
  > **Top comment:** "MaintainX help me to be more productive, more efficient, more professional."
- Title: [Does this software has a report generation section on how much a certain preventive would cost?](https://www.g2.com/discussions/does-this-software-has-a-report-generation-section-on-how-much-a-certain-preventive-would-cost) — 2 comments, 1 upvote
  > **Top comment:** "It can based on how you load all your information into the system.  The software by itself will not but if you load all your vendors and resources you can..."
- Title: [CAN YOU ADD MORE FEATURES?](https://www.g2.com/discussions/can-you-add-more-features) — 1 comment, 1 upvote
  > **Top comment:** "Hi Rizal,

Many thanks for your feedback, it is very important to us.
We would like to add every feature requested by all our amazing customers and we..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/follett-work-orders-vs-maintainx)