Compare Mixmax and Zoho CRM 
At a Glance
Market Segments
Small-Business (53.4% of reviews)
Small-Business (61.6% of reviews)
Entry-Level Pricing
$29.00 1 per user/month (billed annually)
Free
Mixmax
Star Rating
(1,450)4.6 out of 5
Market Segments
Small-Business (53.4% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 per user/month (billed annually)
Free Trial is available
Browse all 5 pricing plansZoho CRM
Star Rating
(2,894)4.1 out of 5
Market Segments
Small-Business (61.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho CRM excels in providing a comprehensive suite of features at a competitive price, making it a strong choice for small businesses looking for an all-in-one solution. Users appreciate its ability to combine sales automation, analytics, and multichannel engagement, which supports business growth effectively.
- Users say that Mixmax stands out for its intuitive email tracking and follow-up capabilities. Reviewers highlight the ease of editing follow-up emails tailored to different personas, which enhances personalization and engagement in their outreach efforts.
- According to verified reviews, Zoho CRM's user interface is praised for its navigability and seamless integration with other software, which simplifies daily operations. This ease of use is particularly beneficial for teams that require quick access to customer data and sales tools.
- Reviewers mention that Mixmax offers exceptional support and quick adoption, with many users noting how fast and intuitive it is to configure email sequences. This responsiveness is a significant advantage for teams that need to implement changes rapidly.
- G2 reviewers highlight that while Zoho CRM has a slightly lower overall satisfaction score, it still provides robust features for sales engagement and task management, which are crucial for maintaining productivity in sales teams.
- Users report that Mixmax's templates and forms are a key feature, allowing for consistency and ease of use across various communications. This functionality is particularly appreciated for maintaining a professional appearance in client interactions, such as sending holiday cards or client questionnaires.
Pricing
Entry-Level Pricing
Mixmax
Inbox Copilot
$29.00
1 per user/month (billed annually)
Inbox Copilot turns your inbox from chaos into control. It automatically organizes your messages and prioritizes the most important, so you never miss what matters.
- Email tracking
- Meeting scheduling
- Inbox categorization and filtering
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Mixmax
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
9.1
1,126
8.4
2,460
Ease of Use
9.0
1,137
8.3
2,479
Ease of Setup
9.1
359
8.0
1,250
Ease of Admin
9.0
261
8.0
1,019
Quality of Support
9.0
881
7.6
2,253
Has the product been a good partner in doing business?
9.2
251
8.0
995
Product Direction (% positive)
8.4
1,018
8.0
2,395
Features by Category
Sales Force Automation
Not enough data
8.5
1647
|
Verified
Not enough data
8.3
876
|
Verified
Not enough data
8.2
1566
|
Verified
Not enough data
8.2
1632
|
Verified
Not enough data
7.8
1186
|
Verified
Not enough data
8.4
671
|
Verified
Not enough data
7.9
1217
|
Verified
Not enough data
8.0
1209
|
Verified
Not enough data
8.2
1323
|
Verified
Marketing Automation
Not enough data
8.0
1343
|
Verified
Not enough data
7.9
1304
|
Verified
Not enough data
8.4
1538
|
Verified
Not enough data
7.9
1126
|
Verified
Customer Support
Not enough data
8.0
1201
|
Verified
Not enough data
7.9
1204
|
Verified
Not enough data
7.9
1236
|
Verified
Not enough data
7.8
1068
|
Verified
Not enough data
8.0
1113
|
Verified
Reporting & Analytics
Not enough data
8.2
1510
|
Verified
Not enough data
8.2
1559
|
Verified
Not enough data
8.1
1055
|
Verified
Mobile & Social
Not enough data
8.1
1082
|
Verified
Not enough data
8.0
1091
|
Verified
Not enough data
8.0
1201
|
Verified
Platform
Not enough data
8.1
865
|
Verified
Not enough data
8.1
838
|
Verified
Not enough data
8.4
857
|
Verified
Not enough data
8.1
647
|
Verified
Not enough data
7.8
547
|
Verified
Not enough data
8.1
718
|
Verified
Not enough data
8.4
845
|
Verified
Not enough data
8.1
661
|
Verified
Integration
Not enough data
8.3
651
|
Verified
Not enough data
8.1
640
|
Verified
Not enough data
8.0
600
|
Verified
Generative AI
Not enough data
8.2
180
Agentic AI - CRM
Not enough data
8.0
65
Not enough data
8.3
63
Not enough data
8.1
66
Not enough data
8.0
65
Not enough data
8.3
64
Not enough data
8.3
64
Not enough data
8.3
64
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Feature Not Available
8.4
72
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
8.8
73
Organization
Feature Not Available
8.6
74
Not enough data
8.4
73
Not enough data
8.6
73
Performance Analysis
Feature Not Available
Feature Not Available
Not enough data
8.6
75
Sales Analysis
Feature Not Available
8.4
69
Feature Not Available
8.4
73
Generative AI
Not enough data
8.3
27
Not enough data
8.1
27
Agentic AI - AI Sales Assistant
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Integrated Workflows
8.4
297
|
Verified
8.7
161
9.5
445
|
Verified
8.8
157
7.2
182
8.3
146
8.2
237
|
Verified
8.2
142
8.6
313
|
Verified
8.9
155
8.7
255
8.8
153
Feature Not Available
8.5
148
Repeatability and Reportability
8.5
292
|
Verified
8.4
145
8.8
296
|
Verified
8.6
150
8.8
287
|
Verified
8.6
143
8.1
224
|
Verified
8.2
139
6.7
100
7.9
121
AI and Automation
Feature Not Available
8.3
147
7.2
102
8.5
146
8.8
228
8.3
140
Feature Not Available
8.1
134
6.9
98
7.8
126
Generative AI
6.8
81
7.5
69
Agentic AI - Sales Engagement
Feature Not Available
7.9
28
Not enough data
7.8
26
Not enough data
8.0
27
Not enough data
7.9
26
Feature Not Available
7.7
27
Not enough data
8.0
27
Feature Not Available
8.1
26
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Platform Basics
Not enough data
8.4
98
Not enough data
8.6
93
Not enough data
8.6
97
Not enough data
8.4
89
Not enough data
8.9
57
Agentic AI - Customer Journey Mapping
Not enough data
7.1
12
Content
Not enough data
8.9
79
Not enough data
8.6
76
Not enough data
8.5
76
Not enough data
8.7
77
Not enough data
8.6
74
Collaboration
Not enough data
8.8
76
Not enough data
8.5
78
Not enough data
9.0
80
Not enough data
9.0
83
Not enough data
8.7
78
Not enough data
8.7
75
Lead Monitoring
Not enough data
9.0
42
Not enough data
8.9
42
Not enough data
8.7
42
Agentic AI - Lead Capture
Not enough data
7.2
27
Not enough data
7.2
27
Data Capture
Not enough data
8.3
42
Not enough data
8.5
42
Not enough data
8.1
42
Not enough data
8.3
42
Analytics
Not enough data
9.1
42
Not enough data
8.8
42
Customization
Not enough data
8.7
41
Not enough data
8.6
41
Not enough data
8.7
42
Not enough data
8.7
42
Integrations
6.6
97
Not enough data
9.3
199
Not enough data
8.3
140
Not enough data
8.3
140
Not enough data
7.9
121
Not enough data
Branding & Customizatio
8.0
149
Not enough data
8.6
148
Not enough data
8.0
116
Not enough data
Automatic Rules & Configurations
8.8
161
Not enough data
8.8
145
Not enough data
8.5
140
Not enough data
Agentic AI - Business Scheduling
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Lead Scoring
Not enough data
6.4
12
Not enough data
6.7
13
Not enough data
6.7
12
Not enough data
6.8
12
Attribution
Not enough data
8.5
21
Not enough data
8.6
22
Not enough data
8.0
21
Discovery
Not enough data
8.6
22
Not enough data
8.3
21
Not enough data
8.3
22
Management
Not enough data
8.4
22
Not enough data
8.4
22
Platform
Not enough data
8.4
22
Not enough data
8.3
21
Agentic AI - Google Workspace for Sales
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Feature Not Available
7.9
21
Feature Not Available
8.1
20
Not enough data
7.9
21
Incentives
7.6
77
|
Verified
8.2
154
|
Verified
8.2
92
|
Verified
8.4
161
|
Verified
Feature Not Available
8.0
153
|
Verified
7.9
81
|
Verified
8.4
162
|
Verified
Personalization
Feature Not Available
8.5
178
|
Verified
8.4
104
|
Verified
8.6
179
|
Verified
8.8
121
|
Verified
8.6
185
|
Verified
8.1
53
8.4
172
|
Verified
Administrative
8.9
124
|
Verified
8.5
170
|
Verified
8.5
94
|
Verified
8.5
174
|
Verified
Feature Not Available
8.4
162
Agentic AI - Email Tracking
Feature Not Available
7.7
30
Feature Not Available
7.5
29
Not enough data
7.6
30
Not enough data
7.0
29
Feature Not Available
7.0
30
Not enough data
7.4
30
Feature Not Available
7.6
29
Analytics
9.1
773
8.3
139
8.8
682
8.3
144
8.8
626
8.4
145
Customizations
9.1
724
8.7
149
9.4
789
8.8
146
9.0
722
8.8
147
8.5
561
8.7
143
9.1
750
8.6
148
Generative AI
7.0
155
7.6
59
Agentic AI - Sales Analytics
Not enough data
7.5
29
Not enough data
7.5
29
Not enough data
7.1
29
Not enough data
7.4
29
Not enough data
7.5
29
Data Sourcing
Not enough data
8.3
145
Not enough data
8.4
149
Not enough data
8.3
142
Not enough data
8.6
156
Not enough data
8.5
147
Predictive Analytics
Not enough data
8.5
147
Not enough data
8.3
139
Not enough data
8.0
124
Not enough data
8.2
130
Sales Management
Not enough data
8.5
154
Not enough data
8.3
131
Not enough data
8.5
145
Not enough data
8.8
152
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Mixmax and Zoho CRM are categorized as AI Sales Assistant, Sales Engagement, Email Tracking, and Sales Performance Management
Unique Categories
Mixmax is categorized as Google Workspace for Sales and Business Scheduling
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Analytics, Sales Gamification, CRM, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Mixmax
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.3%
Information Technology and Services
11.7%
Marketing and Advertising
11.6%
Financial Services
3.4%
Staffing and Recruiting
3.1%
Other
50.8%
Information Technology and Services
16.0%
Computer Software
9.9%
Marketing and Advertising
8.8%
Financial Services
3.6%
Real Estate
3.5%
Other
58.2%
Discussions
What features am I overlooking besides reminders, scheduling and templates?
4 Comments
MM
Great question Leland. Our two most jaw-dropping features are...
1. Our Rules engine, which is like an even easier Zapier for sales. For example you can...Read more
What Mixmax feature do you find most useful for maintaining good relationships with leads?
3 Comments
MB
Being able to see if they opened the email is helpful.Read more
Can I add a user to my account that has a different email extension?
2 Comments
MM
Hi Karim, you can add members to your workspace, whether that be your personal email or a team mate, from the Members & Billing section.
Hot link =>...Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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