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At a Glance
Market Segments
Small-Business (53.2% of reviews)
Small-Business (62.1% of reviews)
Entry-Level Pricing
$29.00 1 per user/month (billed annually)
Free
Mixmax
Star Rating
(1,435)4.6 out of 5
Market Segments
Small-Business (53.2% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 per user/month (billed annually)
Free Trial is available
Browse all 5 pricing plansZoho CRM
Star Rating
(2,831)4.1 out of 5
Market Segments
Small-Business (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Mixmax excels in Email Tracking/Automation with a score of 9.5, while Zoho CRM, with a score of 8.8, is noted for its robust features but lacks the same level of automation sophistication. Reviewers mention that Mixmax's ability to automate follow-ups and track email engagement significantly enhances productivity.
- Reviewers mention that Mixmax offers superior Ease of Setup with a score of 9.1 compared to Zoho CRM's 7.8. Users on G2 highlight that Mixmax's intuitive onboarding process and user-friendly interface make it easier for teams to get started quickly.
- Users say that Mixmax shines in Email Scheduling, scoring 9.4, while Zoho CRM scores 8.7. Reviewers appreciate Mixmax's ability to suggest the best times for sending emails, which helps improve open rates and engagement.
- G2 users report that Mixmax provides a higher Quality of Support with a score of 9.0, compared to Zoho CRM's 7.6. Users mention that Mixmax's responsive customer service and extensive knowledge base make it easier to resolve issues promptly.
- Reviewers mention that Zoho CRM has a strong Task Management feature with a score of 8.7, but Mixmax's overall workflow management capabilities, scoring 8.8, are praised for their seamless integration with email tasks, making it easier to manage outreach efforts.
- Users on G2 report that both products have solid CRM Integration, with Zoho CRM scoring 8.9 and Mixmax at 8.6. However, reviewers say that Zoho CRM's integration with various third-party applications is more extensive, allowing for greater customization and flexibility in managing customer relationships.
Pricing
Entry-Level Pricing
Mixmax
Inbox Copilot
$29.00
1 per user/month (billed annually)
Inbox Copilot turns your inbox from chaos into control. It automatically organizes your messages and prioritizes the most important, so you never miss what matters.
- Email tracking
- Meeting scheduling
- Inbox categorization and filtering
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Mixmax
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
9.1
1,119
8.4
2,412
Ease of Use
9.0
1,130
8.3
2,426
Ease of Setup
9.1
351
7.9
1,196
Ease of Admin
9.0
261
8.0
1,005
Quality of Support
9.0
875
7.6
2,206
Has the product been a good partner in doing business?
9.2
251
8.0
981
Product Direction (% positive)
8.4
1,011
8.0
2,348
Features by Category
Sales Force Automation
Not enough data
8.5
1620
|
Verified
Not enough data
8.3
870
|
Verified
Not enough data
8.2
1543
|
Verified
Not enough data
8.2
1619
|
Verified
Not enough data
7.8
1183
|
Verified
Not enough data
8.4
665
|
Verified
Not enough data
7.9
1213
|
Verified
Not enough data
8.0
1203
|
Verified
Not enough data
8.2
1315
|
Verified
Marketing Automation
Not enough data
8.0
1332
|
Verified
Not enough data
7.9
1295
|
Verified
Not enough data
8.4
1517
|
Verified
Not enough data
7.9
1121
|
Verified
Customer Support
Not enough data
8.0
1195
|
Verified
Not enough data
7.9
1198
|
Verified
Not enough data
7.9
1232
|
Verified
Not enough data
7.8
1066
|
Verified
Not enough data
8.0
1108
|
Verified
Reporting & Analytics
Not enough data
8.2
1494
|
Verified
Not enough data
8.2
1550
|
Verified
Not enough data
8.1
1050
|
Verified
Mobile & Social
Not enough data
8.1
1078
|
Verified
Not enough data
8.0
1089
|
Verified
Not enough data
8.0
1194
|
Verified
Platform
Not enough data
8.1
854
|
Verified
Not enough data
8.1
825
|
Verified
Not enough data
8.4
856
|
Verified
Not enough data
8.1
647
|
Verified
Not enough data
7.8
547
|
Verified
Not enough data
8.1
717
|
Verified
Not enough data
8.4
838
|
Verified
Not enough data
8.1
660
|
Verified
Integration
Not enough data
8.3
648
|
Verified
Not enough data
8.1
631
|
Verified
Not enough data
8.0
596
|
Verified
Generative AI
Not enough data
8.2
178
Agentic AI - CRM
Not enough data
8.1
64
Not enough data
8.3
62
Not enough data
8.0
63
Not enough data
8.0
63
Not enough data
8.2
63
Not enough data
8.2
63
Not enough data
8.2
63
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.3
88
Not enough data
7.7
83
Not enough data
8.3
86
Not enough data
8.3
83
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
89
Not enough data
8.2
85
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
57
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.5
54
|
Verified
Not enough data
7.7
17
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
60
|
Verified
Not enough data
8.7
58
Not enough data
8.7
44
Platform
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
62
|
Verified
Not enough data
8.7
62
|
Verified
Employee Features
Not enough data
8.9
65
|
Verified
Not enough data
8.7
67
|
Verified
Not enough data
8.8
67
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
71
Not enough data
8.8
72
Not enough data
8.8
72
Not enough data
8.8
72
Organization
Not enough data
8.6
73
Not enough data
8.4
72
Not enough data
8.5
72
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
74
Sales Analysis
Not enough data
8.4
68
Not enough data
8.4
72
Generative AI
Not enough data
8.1
26
Not enough data
7.9
26
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
8.4
296
|
Verified
8.7
160
9.5
440
|
Verified
8.8
156
7.2
181
8.3
146
8.2
237
|
Verified
8.2
141
8.6
312
|
Verified
8.9
154
8.7
253
8.8
153
Feature Not Available
8.5
148
Repeatability and Reportability
8.5
292
|
Verified
8.4
145
8.8
295
|
Verified
8.6
150
8.8
286
|
Verified
8.5
143
8.1
223
|
Verified
8.2
138
6.7
100
7.9
121
AI and Automation
Feature Not Available
8.2
147
7.2
102
8.4
146
8.8
226
8.3
140
Feature Not Available
8.1
134
6.9
98
7.8
126
Generative AI
6.8
81
7.4
69
Agentic AI - Sales Engagement
Not enough data
7.8
27
Not enough data
7.7
25
Not enough data
7.9
26
Not enough data
7.8
25
Not enough data
7.6
26
Not enough data
7.9
26
Not enough data
8.0
25
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Platform Basics
Not enough data
8.4
96
Not enough data
8.6
91
Not enough data
8.5
95
Not enough data
8.3
87
Not enough data
8.7
54
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Content
Not enough data
8.9
77
Not enough data
8.6
74
Not enough data
8.5
74
Not enough data
8.6
75
Not enough data
8.6
73
Collaboration
Not enough data
8.7
74
Not enough data
8.5
76
Not enough data
8.9
78
Not enough data
8.9
81
Not enough data
8.7
75
Not enough data
8.7
73
Lead Monitoring
Not enough data
9.0
41
Not enough data
8.9
41
Not enough data
8.7
41
Agentic AI - Lead Capture
Not enough data
7.1
26
Not enough data
7.1
26
Data Capture
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.1
41
Not enough data
8.3
41
Analytics
Not enough data
9.1
41
Not enough data
8.8
41
Customization
Not enough data
8.7
40
Not enough data
8.5
40
Not enough data
8.8
41
Not enough data
8.7
41
Integrations
6.6
97
Not enough data
9.3
198
Not enough data
8.3
140
Not enough data
8.3
140
Not enough data
7.9
121
Not enough data
Branding & Customizatio
8.0
149
Not enough data
8.6
148
Not enough data
8.0
116
Not enough data
Automatic Rules & Configurations
8.8
161
Not enough data
8.8
145
Not enough data
8.5
140
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Attribution
Not enough data
8.4
20
Not enough data
8.5
21
Not enough data
7.9
20
Discovery
Not enough data
8.6
21
Not enough data
8.3
20
Not enough data
8.2
21
Management
Not enough data
8.3
21
Not enough data
8.3
21
Platform
Not enough data
8.3
21
Not enough data
8.3
20
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
7.9
20
Not enough data
8.2
19
Not enough data
7.8
20
Incentives
7.6
77
|
Verified
8.2
152
|
Verified
8.2
92
|
Verified
8.3
159
|
Verified
Feature Not Available
8.0
151
|
Verified
7.9
81
|
Verified
8.4
160
|
Verified
Personalization
Feature Not Available
8.5
176
|
Verified
8.4
104
|
Verified
8.6
177
|
Verified
8.8
121
|
Verified
8.6
183
|
Verified
8.1
53
8.4
170
|
Verified
Administrative
8.9
124
|
Verified
8.5
168
|
Verified
8.5
94
|
Verified
8.5
172
|
Verified
Feature Not Available
8.3
160
Agentic AI - Email Tracking
Not enough data
7.6
29
Not enough data
7.4
28
Not enough data
7.5
29
Not enough data
6.9
28
Not enough data
6.9
29
Not enough data
7.4
29
Not enough data
7.5
28
Analytics
9.1
772
8.3
137
8.8
682
8.3
143
8.8
626
8.4
144
Customizations
9.1
724
8.7
148
9.4
787
8.8
145
9.0
721
8.7
146
8.5
561
8.7
142
9.1
750
8.6
147
Generative AI
7.0
155
7.6
58
Agentic AI - Sales Analytics
Not enough data
7.4
28
Not enough data
7.5
28
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
7.4
28
Data Sourcing
Not enough data
8.3
143
Not enough data
8.4
147
Not enough data
8.3
140
Not enough data
8.6
152
Not enough data
8.5
144
Predictive Analytics
Not enough data
8.5
144
Not enough data
8.3
136
Not enough data
8.0
122
Not enough data
8.2
128
Sales Management
Not enough data
8.5
151
Not enough data
8.3
129
Not enough data
8.5
142
Not enough data
8.8
149
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Mixmax and Zoho CRM are categorized as Sales Engagement, Email Tracking, and Sales Performance Management
Unique Categories
Mixmax is categorized as Google Workspace for Sales and Business Scheduling
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, AI Sales Assistant, Sales Analytics, Quote Management, Sales Gamification, CRM, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Mixmax
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.2%
Information Technology and Services
11.8%
Marketing and Advertising
11.5%
Financial Services
3.4%
Staffing and Recruiting
3.1%
Other
51.0%
Information Technology and Services
15.9%
Computer Software
9.8%
Marketing and Advertising
9.0%
Real Estate
3.5%
Financial Services
3.5%
Other
58.3%
Alternatives
Discussions
What features am I overlooking besides reminders, scheduling and templates?
4 Comments
MM
Great question Leland. Our two most jaw-dropping features are...
1. Our Rules engine, which is like an even easier Zapier for sales. For example you can...Read more
What Mixmax feature do you find most useful for maintaining good relationships with leads?
3 Comments
MB
Being able to see if they opened the email is helpful.Read more
Can I add a user to my account that has a different email extension?
2 Comments
MM
Hi Karim, you can add members to your workspace, whether that be your personal email or a team mate, from the Members & Billing section.
Hot link =>...Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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