Compare MiVoice Business and Mitel 
At a Glance
Market Segments
Mid-Market (77.0% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
No pricing available
$20.99 /user/month
MiVoice Business
Star Rating
(77)4.0 out of 5
Market Segments
Mid-Market (77.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about MiVoice BusinessMitel
Star Rating
(235)3.8 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansMiVoice Business vs Mitel
When assessing the two solutions, reviewers found MiVoice Business easier to use, set up, and administer. However, reviewers preferred doing business with Mitel overall.
- Reviewers felt that MiVoice Business meets the needs of their business better than Mitel.
- When comparing quality of ongoing product support, reviewers felt that MiVoice Business is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of MiVoice Business over Mitel.
Pricing
Entry-Level Pricing
MiVoice Business
No pricing availableMitel
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
Free Trial
MiVoice Business
No trial information availableMitel
No trial information availableRatings
Meets Requirements
8.2
69
8.1
191
Ease of Use
8.2
69
7.8
192
Ease of Setup
7.4
19
7.3
133
Ease of Admin
7.5
19
7.3
131
Quality of Support
7.7
56
7.2
175
Has the product been a good partner in doing business?
7.1
19
7.4
131
Product Direction (% positive)
7.1
68
6.2
182
Features by Category
Channels
Not enough data
8.3
20
|
Verified
Not enough data
7.0
9
|
Verified
Not enough data
6.8
10
|
Verified
Not enough data
7.1
12
|
Verified
Not enough data
7.4
12
|
Verified
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.3
10
|
Verified
Not enough data
7.8
10
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
7.7
10
|
Verified
Not enough data
9.5
13
|
Verified
Not enough data
9.1
13
|
Verified
Not enough data
9.1
9
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.3
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
7.3
5
|
Verified
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
8.9
9
|
Verified
8.5
121
|
Verified
8.1
9
7.0
35
|
Verified
8.3
8
|
Verified
6.9
53
|
Verified
8.5
8
7.3
48
|
Verified
9.3
9
|
Verified
8.0
85
|
Verified
8.3
9
|
Verified
9.0
115
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
7.9
8
7.0
54
|
Verified
8.6
7
|
Verified
7.4
49
|
Verified
8.6
7
7.7
57
|
Verified
Advanced Features
8.1
9
|
Verified
7.7
90
|
Verified
9.0
8
|
Verified
8.0
97
|
Verified
8.1
9
8.8
106
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
7.0
9
|
Verified
Not enough data
8.0
9
|
Verified
Not enough data
7.3
8
|
Verified
Features
Not enough data
8.8
13
|
Verified
Not enough data
Feature Not Available
Not enough data
7.0
5
|
Verified
Not enough data
8.0
11
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
MiVoice Business and Mitel are categorized as VoIP Providers
Unique Categories
MiVoice Business is categorized as Cloud PBX Platforms
Mitel is categorized as UCaaS Platforms and Contact Center
Reviews
Reviewers' Company Size
MiVoice Business
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mitel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
9.5%
Hospital & Health Care
6.8%
Information Technology and Services
6.8%
Utilities
6.8%
Financial Services
5.4%
Other
64.9%
Information Technology and Services
6.8%
Insurance
5.9%
Financial Services
5.9%
Construction
4.5%
Real Estate
4.5%
Other
72.3%
Discussions
MiVoice Business has no discussions with answers
Password Policy & Mobile Client
1 Comment
Official Response from Mitel
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
