# Mitratech Acuity ELM Essentials vs ServiceNow Legal Service Delivery Comparison | | Mitratech Acuity ELM Essentials | ServiceNow Legal Service Delivery | |---|---|---| | **Star Rating** | 4.0 out of 5 | 4.5 out of 5 | | **Total Reviews** | 111 | 14 | | **Largest Market Segment** | Small-Business (51.8% of reviews) | Mid-Market (50.0% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Ratings Comparison | Rating | Mitratech Acuity ELM Essentials | ServiceNow Legal Service Delivery | |---|---|---| | **Meets Requirements** | 8.9 (101 reviews) | 8.9 (12 reviews) | | **Ease of Use** | 8.3 (103 reviews) | 9.0 (12 reviews) | | **Ease of Setup** | 7.7 (42 reviews) | 8.9 (9 reviews) | | **Ease of Admin** | 7.9 (43 reviews) | 8.5 (8 reviews) | | **Quality of Support** | 8.8 (87 reviews) | 9.2 (12 reviews) | | **Has the product been a good partner in doing business?** | 8.4 (42 reviews) | 8.3 (7 reviews) | | **Product Direction (% positive)** | 6.9 (101 reviews) | 10.0 (11 reviews) | --- ## Pricing ### Mitratech Acuity ELM Essentials #### Entry-Level Pricing No pricing available #### Free Trial No information available ### ServiceNow Legal Service Delivery #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Legal Workflow Automation | Product | Score | Reviews | |---|---|---| | **Mitratech Acuity ELM Essentials** | N/A | N/A | | **ServiceNow Legal Service Delivery** | N/A | N/A | #### Third-Party Integrations | Feature | Mitratech Acuity ELM Essentials | ServiceNow Legal Service Delivery | |---|---|---| | **Third-Party Integrations** | Not enough data | Not enough data | #### Role-Based Permissions | Feature | Mitratech Acuity ELM Essentials | ServiceNow Legal Service Delivery | |---|---|---| | **Role-Based Permissions** | Not enough data | Not enough data | #### Autonomous Task Execution | Feature | Mitratech Acuity ELM Essentials | ServiceNow Legal Service Delivery | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | #### Configurable Workflow | Feature | Mitratech Acuity ELM Essentials | ServiceNow Legal Service Delivery | |---|---|---| | **Configurable Workflow** | Not enough data | Not enough data | #### Automated Routing | Feature | Mitratech Acuity ELM Essentials | ServiceNow Legal Service Delivery | |---|---|---| | **Automated Routing** | Not enough data | Not enough data | #### Approval Process Control | Feature | Mitratech Acuity ELM Essentials | ServiceNow Legal Service Delivery | |---|---|---| | **Approval Process Control** | Not enough data | Not enough data | #### Workflow Orchestration | Feature | Mitratech Acuity ELM Essentials | ServiceNow Legal Service Delivery | |---|---|---| | **Configurable Multi-Step Workflows** | Not enough data | Not enough data | | **Multi-Stakeholder Approvals and Review Cycles** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | | **Rule-Based Routing** | Not enough data | Not enough data | | **Automated Task Creation and Progression** | Not enough data | Not enough data | #### AI-Powered Legal Work | Feature | Mitratech Acuity ELM Essentials | ServiceNow Legal Service Delivery | |---|---|---| | **AI Legal Drafting** | Not enough data | Not enough data | | **AI Document Review and Analysis** | Not enough data | Not enough data | | **AI Data Extraction** | Not enough data | Not enough data | #### Standardization and Governance | Feature | Mitratech Acuity ELM Essentials | ServiceNow Legal Service Delivery | |---|---|---| | **Workflow Templates** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | ### Enterprise Legal Management (ELM) | Product | Score | Reviews | |---|---|---| | **Mitratech Acuity ELM Essentials** | N/A | N/A | | **ServiceNow Legal Service Delivery** | 8.7/10 | 8 | #### Platform Content | Feature | Mitratech Acuity ELM Essentials | ServiceNow Legal Service Delivery | |---|---|---| | **Matter Management** | Not enough data | 8.6 (7 reviews) | | **Spend Management** | Not enough data | 8.8 (7 reviews) | | **Contract Management** | Not enough data | 8.1 (7 reviews) | | **Template Library** | Not enough data | 8.6 (7 reviews) | | **Conflict Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Legal Case Management** | Not enough data | Not enough data | | **Client Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | #### Platform Additional Functionality | Feature | Mitratech Acuity ELM Essentials | ServiceNow Legal Service Delivery | |---|---|---| | **Cloud** | Not enough data | 9.0 (7 reviews) | | **Mobility** | Not enough data | 9.3 (7 reviews) | | **Messaging** | Not enough data | 9.0 (7 reviews) | #### Platform Data | Feature | Mitratech Acuity ELM Essentials | ServiceNow Legal Service Delivery | |---|---|---| | **Visualization** | Not enough data | 8.8 (7 reviews) | | **Dashboard** | Not enough data | 8.3 (7 reviews) | | **Reporting** | Not enough data | 8.3 (8 reviews) | #### Agentic AI - Enterprise Legal Management (ELM) | Feature | Mitratech Acuity ELM Essentials | ServiceNow Legal Service Delivery | |---|---|---| | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Budgeting/Forecasting** | Not enough data | Not enough data | #### Additional Functionality | Feature | Mitratech Acuity ELM Essentials | ServiceNow Legal Service Delivery | |---|---|---| | **Trust Accounting** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Expense Tracking** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Client Portal** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Billing & Invoicing** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Case Notes** | Not enough data | Not enough data | | **Time Tracking** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Enterprise Legal Management (ELM) Software](https://www.g2.com/categories/enterprise-legal-management-elm) **Unique to ServiceNow Legal Service Delivery (1):** [Legal Workflow Automation Software](https://www.g2.com/categories/legal-workflow-automation) --- ## Reviewer Demographics ### By Company Size | Segment | Mitratech Acuity ELM Essentials | ServiceNow Legal Service Delivery | |---|---|---| | **Small-Business** | 51.8% | 14.3% | | **Mid-Market** | 40.9% | 50.0% | | **Enterprise** | 7.3% | 35.7% | ### By Industry #### Mitratech Acuity ELM Essentials - **Law Practice:** 51.8% - **Legal Services:** 37.3% - **Insurance:** 9.1% - **Government Administration:** 1.8% #### ServiceNow Legal Service Delivery - **Information Technology and Services:** 28.6% - **Accounting:** 14.3% - **Oil & Energy:** 7.1% - **Leisure, Travel & Tourism:** 7.1% - **Human Resources:** 7.1% - **Financial Services:** 7.1% - **Computer Software:** 7.1% - **Commercial Real Estate:** 7.1% - **Automotive:** 7.1% - **Apparel & Fashion:** 7.1% --- ## Alternatives ### Alternatives to Mitratech Acuity ELM Essentials - [Brightflag](https://www.g2.com/products/brightflag/reviews) — 4.6/5 stars (203 reviews) - [Onit Enterprise Legal Management](https://www.g2.com/products/onit-inc-onit-enterprise-legal-management/reviews) — 4.5/5 stars (80 reviews) - [LexisNexis CounselLink](https://www.g2.com/products/lexisnexis-counsellink/reviews) — 3.8/5 stars (16 reviews) - [Legal Tracker](https://www.g2.com/products/legal-tracker/reviews) — 4.6/5 stars (156 reviews) - [Filevine](https://www.g2.com/products/filevine/reviews) — 4.7/5 stars (290 reviews) - [Litify](https://www.g2.com/products/litify/reviews) — 4.2/5 stars (229 reviews) - [LawVu](https://www.g2.com/products/lawvu/reviews) — 4.5/5 stars (102 reviews) - [Xakia](https://www.g2.com/products/xakia/reviews) — 4.6/5 stars (15 reviews) - [TyMetrix 360](https://www.g2.com/products/tymetrix-360/reviews) — 3.6/5 stars (10 reviews) - [GaLexy](https://www.g2.com/products/legal-suite-galexy/reviews) — 2.0/5 stars (3 reviews) ### Alternatives to ServiceNow Legal Service Delivery - [8am MyCase](https://www.g2.com/products/8am-mycase/reviews) — 4.4/5 stars (389 reviews) - [Ironclad](https://www.g2.com/products/ironclad/reviews) — 4.4/5 stars (312 reviews) - [Filevine](https://www.g2.com/products/filevine/reviews) — 4.7/5 stars (290 reviews) - [Brightflag](https://www.g2.com/products/brightflag/reviews) — 4.6/5 stars (203 reviews) - [Litify](https://www.g2.com/products/litify/reviews) — 4.2/5 stars (229 reviews) - [Legal Tracker](https://www.g2.com/products/legal-tracker/reviews) — 4.6/5 stars (156 reviews) - [LawVu](https://www.g2.com/products/lawvu/reviews) — 4.5/5 stars (102 reviews) - [Onit Enterprise Legal Management](https://www.g2.com/products/onit-inc-onit-enterprise-legal-management/reviews) — 4.5/5 stars (80 reviews) - [RazorSign](https://www.g2.com/products/razorsign/reviews) — 4.7/5 stars (53 reviews) - [8am DocketWise](https://www.g2.com/products/8am-docketwise/reviews) — 4.5/5 stars (40 reviews) --- ## Top Discussions ### Mitratech Acuity ELM Essentials - Title: [How much does Acuity ELM cost?](https://www.g2.com/discussions/how-much-does-acuity-elm-cost) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Typically, Acuity charges its clients a percentage of the legal spend that is approved through the system and a small one-time implementation charge to get..." - Title: [How long does the implementation take?](https://www.g2.com/discussions/how-long-does-the-implementation-take) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Implementations average between 6 weeks and 3 months, depending on the level of complexity and the participation from your internal IT resources and other..." - Title: [Can Acuity Integrate with my claims and A/P Systems?](https://www.g2.com/discussions/can-acuity-integrate-with-my-claims-and-a-p-systems) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Yes. And whenever possible, we recommend system integration as a best practice. 99% of our clients have integrated systems; Acuity has built successful..." - Title: [What type of companies do you work with?](https://www.g2.com/discussions/what-type-of-companies-do-you-work-with) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Acuity specializes in the healthcare, insurance, pharmaceutical, transportation, chemical and manufacturing, and government industries. However, we have..." - Title: [Is Acuity ELM a startup?](https://www.g2.com/discussions/acuity-elm-history) — 1 comment, 2 upvotes *(includes official response)* > **Top comment:** "No! We were actually the first company to offer legal management solutions as internet-based software-as-a-service in 1996." ### ServiceNow Legal Service Delivery No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/mitratech-acuity-elm-essentials-vs-servicenow-legal-service-delivery)