# Mitel vs Vonage Contact Center (formerly NewVoiceMedia) Comparison

| | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Star Rating** | 3.8 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 235 | 104 | 
| **Largest Market Segment** | Mid-Market (45.9% of reviews) | Mid-Market (52.0% of reviews) | 
| **Entry Level Price** | $20.99   /user/month | No pricing available | 

---
## Top Pros & Cons

### Mitel

Pros:
- Ease of Use (2 reviews)
- Easy Setup (2 reviews)

Cons:
- Performance Issues (2 reviews)
- Software Bugs (2 reviews)

### Vonage Contact Center (formerly NewVoiceMedia)

Pros:
- Ease of Use (21 reviews)
- Customer Support (18 reviews)

Cons:
- Call Issues (6 reviews)
- Customization Difficulty (5 reviews)

---
## Ratings Comparison
| Rating | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
  | **Meets Requirements** | 8.1 (191 reviews) | 8.6 (83 reviews) | 
  | **Ease of Use** | 7.8 (192 reviews) | 8.4 (85 reviews) | 
  | **Ease of Setup** | 7.3 (133 reviews) | 8.4 (63 reviews) | 
  | **Ease of Admin** | 7.3 (131 reviews) | 7.7 (37 reviews) | 
  | **Quality of Support** | 7.2 (175 reviews) | 8.6 (76 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.4 (131 reviews) | 8.8 (36 reviews) | 
  | **Product Direction (% positive)** | 6.2 (182 reviews) | 7.9 (83 reviews) | 

---
## Pricing

### Mitel

#### Entry-Level Pricing

Plan: Essentials

Price: $20.99   /user/month

Description: PBX Features, Collaboration, Conferencing


[Browse all 4 editions](https://www.g2.com/products/mitel/pricing)

#### Free Trial

No

### Vonage Contact Center (formerly NewVoiceMedia)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Sales Gamification

| Product | Score | Reviews |
|---|---|---|
| **Mitel** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Competition

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Competition Templates** | Not enough data | Not enough data | 
| **Custom Competitions** | Not enough data | Not enough data | 
| **Team Competitions** | Not enough data | Not enough data | 
| **Simultaneous Competitions** | Not enough data | Not enough data | 
| **Competition Adjustments** | Not enough data | Not enough data | 
| **Awards and Incentives** | Not enough data | Not enough data | 

#### Agentic AI - Sales Gamification

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Integrations

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **CRM Integration** | Not enough data | Not enough data | 
| **Social Collaboration Integration** | Not enough data | Not enough data | 
| **TV Streaming** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Enterprise Scalability** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Employee Features

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **User Profiles** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Mitel** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 16 |

#### Dialing Options

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.5 (14 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 8.5 (12 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.9 (12 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.5 (13 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 8.9 (14 reviews) ✓ Verified | 

#### Automation

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.3 (12 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.5 (13 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.6 (12 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Mitel** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 9.1/10 | 6 |

#### Text Messaging

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Bulk SMS** | Not enough data | 9.2 (6 reviews) | 
| **Two-Way Text Messaging** | Not enough data | 9.4 (6 reviews) | 
| **Text Scheduler** | Not enough data | 8.3 (6 reviews) | 
| **Automatic Replies** | Not enough data | 9.2 (6 reviews) | 
| **Automatic URL Shortening** | Not enough data | 9.2 (6 reviews) | 
| **MMS Marketing** | Not enough data | 9.4 (6 reviews) | 
| **Personalization** | Not enough data | 9.2 (6 reviews) | 
| **Transactional SMS** | Not enough data | 9.2 (6 reviews) | 

#### SMS Platform

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Reporting** | Not enough data | 9.4 (6 reviews) | 
| **Automation** | Not enough data | 8.3 (6 reviews) | 
| **White Label** | Not enough data | 8.9 (6 reviews) | 
| **Text-to-Landline** | Not enough data | 9.7 (6 reviews) | 
| **Short Codes** | Not enough data | 8.9 (6 reviews) | 
| **API Integration** | Not enough data | 9.7 (6 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### AI Automation - SMS Marketing

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

#### AI Content Generation - SMS Marketing

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Mitel** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.9/10 | 18 |

#### Channels

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.9 (15 reviews) | 
| **Open Listening** | Not enough data | 8.8 (16 reviews) | 
| **Physical Media** | Not enough data | 8.9 (14 reviews) | 

#### Design

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 9.0 (15 reviews) | 
| **Create Content** | Not enough data | 8.6 (14 reviews) | 
| **Personalization** | Not enough data | 8.6 (16 reviews) | 
| **Inbound Identification** | Not enough data | 8.9 (16 reviews) | 
| **Regulatory Compliance** | Not enough data | 9.4 (16 reviews) | 

#### Generative AI

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Mitel** | 7.8/10 | 25 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.7/10 | 39 |

#### Channels

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Voice** | 8.3 (20 reviews) ✓ Verified | 9.1 (33 reviews) ✓ Verified | 
| **Social** | 7.0 (9 reviews) ✓ Verified | 7.9 (21 reviews) ✓ Verified | 
| **Web Chat** | 6.8 (10 reviews) ✓ Verified | 8.3 (22 reviews) ✓ Verified | 
| **Mobile SMS** | 7.1 (12 reviews) ✓ Verified | 8.1 (22 reviews) | 
| **Email** | 7.4 (12 reviews) ✓ Verified | 8.7 (22 reviews) ✓ Verified | 

#### Generative AI

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Session Routing** | 8.3 (10 reviews) ✓ Verified | 8.8 (35 reviews) ✓ Verified | 
| **Session Queuing** | 7.8 (10 reviews) ✓ Verified | 8.8 (34 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.7 (9 reviews) ✓ Verified | 9.1 (30 reviews) ✓ Verified | 
| **Speech Analytics** | 8.2 (10 reviews) ✓ Verified | Feature Not Available | 
| **Auto Dialer** | 7.7 (10 reviews) ✓ Verified | Feature Not Available | 
| **IVR** | 9.5 (13 reviews) ✓ Verified | 9.2 (29 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 9.1 (13 reviews) ✓ Verified | 8.5 (31 reviews) ✓ Verified | 
| **Persistent Data** | 9.1 (9 reviews) ✓ Verified | 9.0 (27 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Session Summary Notes** | 8.3 (7 reviews) ✓ Verified | 8.6 (29 reviews) ✓ Verified | 
| **Administrator Access** | 7.1 (7 reviews) ✓ Verified | 8.6 (37 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 7.1 (7 reviews) ✓ Verified | 8.6 (37 reviews) ✓ Verified | 
| **Session Recording** | 9.0 (7 reviews) ✓ Verified | 8.9 (31 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 7.3 (5 reviews) ✓ Verified | 8.4 (25 reviews) ✓ Verified | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Mitel** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 9.0/10 | 13 |

#### Workforce Management

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Agent Availability** | Not enough data | 9.4 (12 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | 9.2 (12 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | 9.0 (12 reviews) ✓ Verified | 
| **Agent Self-Service** | Not enough data | 9.3 (12 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | 9.1 (11 reviews) | 

#### Administration

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Automation** | Not enough data | 8.6 (13 reviews) ✓ Verified | 
| **Performance Analysis** | Not enough data | 9.2 (12 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.4 (13 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.6 (13 reviews) ✓ Verified | 
| **Intraday Management** | Not enough data | 8.5 (13 reviews) ✓ Verified | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Mitel** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 7 |

#### Platform

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.3 (7 reviews) | 
| **Mobile Access** | Not enough data | 8.1 (7 reviews) | 
| **Queue Management** | Not enough data | 8.3 (7 reviews) | 
| **Call Routing** | Not enough data | 8.3 (7 reviews) | 
| **Call Back** | Not enough data | 7.4 (7 reviews) | 
| **IVR** | Not enough data | 8.8 (7 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.8 (7 reviews) | 

#### Generative AI

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.6 (7 reviews) | 
| **Performance Evaluation** | Not enough data | 9.3 (7 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Recording** | Not enough data | 8.8 (7 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.0 (7 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Mitel** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Generative AI

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Mitel** | 7.8/10 | 133 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Phone Calls** | 8.5 (121 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 7.0 (35 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | 6.9 (53 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 7.3 (48 reviews) ✓ Verified | Not enough data | 
| **Conference Calls** | 8.0 (85 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 9.0 (115 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Software Pairing** | 7.0 (54 reviews) ✓ Verified | Not enough data | 
| **Browser Extension** | 7.4 (49 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | 7.7 (57 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Hold Music** | 7.7 (90 reviews) ✓ Verified | Not enough data | 
| **Automated Attendants** | 8.0 (97 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | 8.8 (106 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Mitel** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 41 |

#### Agentic AI - Outbound Call Tracking

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Record Calls** | Not enough data | 8.7 (39 reviews) ✓ Verified | 
| **Generate Location** | Not enough data | 8.3 (30 reviews) ✓ Verified | 
| **Call Types** | Not enough data | 8.7 (34 reviews) ✓ Verified | 
| **Click-to-Call** | Not enough data | 8.9 (40 reviews) ✓ Verified | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (31 reviews) ✓ Verified | 
| **Information Locater** | Not enough data | 8.4 (30 reviews) ✓ Verified | 
| **Record Prospect Data** | Not enough data | 8.7 (28 reviews) ✓ Verified | 

#### Insights

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Notes** | Not enough data | 8.1 (31 reviews) ✓ Verified | 
| **Daily Summary** | Not enough data | 8.3 (33 reviews) ✓ Verified | 
| **Automated Voicemails** | Not enough data | 8.7 (31 reviews) ✓ Verified | 
| **Automated Emails** | Not enough data | 8.2 (27 reviews) | 
| **Sorts Prospects** | Not enough data | 8.4 (26 reviews) ✓ Verified | 
| **Automated Note Taking** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Mitel** | 7.7/10 | 17 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Tenancy Flexibility** | 7.0 (9 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 8.0 (9 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 7.3 (8 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Voicemail to Email** | 8.8 (13 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 7.0 (5 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 8.0 (11 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.1 (9 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Mitel (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Vonage Contact Center (formerly NewVoiceMedia) (8):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Gamification Software](https://www.g2.com/categories/sales-gamification), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Mitel | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Small-Business** | 45.0% | 27.0% | 
| **Mid-Market** | 45.9% | 52.0% | 
| **Enterprise** | 9.1% | 21.0% | 

### By Industry

#### Mitel

- **Information Technology and Services:** 6.8%
- **Insurance:** 5.9%
- **Financial Services:** 5.9%
- **Construction:** 4.5%
- **Real Estate:** 4.5%
- **Non-Profit Organization Management:** 3.6%
- **Hospital & Health Care:** 3.2%
- **Education Management:** 3.2%
- **Medical Practice:** 2.7%
- **Legal Services:** 2.7%
- **Other:** 56.8%

#### Vonage Contact Center (formerly NewVoiceMedia)

- **Information Technology and Services:** 14.0%
- **Computer Software:** 12.0%
- **Staffing and Recruiting:** 10.0%
- **Marketing and Advertising:** 8.0%
- **Outsourcing/Offshoring:** 6.0%
- **Consumer Services:** 6.0%
- **Financial Services:** 4.0%
- **Insurance:** 3.0%
- **Hospital & Health Care:** 2.0%
- **Events Services:** 2.0%
- **Other:** 33.0%

---
## Alternatives

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### Alternatives to Vonage Contact Center (formerly NewVoiceMedia)

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- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2560 reviews)
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- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1849 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1422 reviews)

---
## Top Discussions

### Mitel

- Title: [Password Policy & Mobile Client](https://www.g2.com/discussions/password-policy-mobile-client) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hello Thomas. Thank you for starting this discussion! 

I have asked internally regarding our password policies, but did you know we now allow..."

### Vonage Contact Center (formerly NewVoiceMedia)

- Title: [What is Vonage VCC?](https://www.g2.com/discussions/what-is-vonage-vcc) — 1 comment
  > **Top comment:** "Through a series of acquistions Vonage CC is essentially their improoved version of NewVoice Media. Strong Salesforce integration with some newer AI..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/mitel-vs-vonage-contact-center-formerly-newvoicemedia)