# Mitel vs Sangoma Unified Communications Platform Comparison

| | Mitel | Sangoma Unified Communications Platform | 
|---|---|---|
| **Star Rating** | 3.8 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 235 | 252 | 
| **Largest Market Segment** | Mid-Market (45.9% of reviews) | Small-Business (50.6% of reviews) | 
| **Entry Level Price** | $20.99   /user/month | Starting at $17.99 1 User per month | 

---
## Top Pros & Cons

### Mitel

Pros:
- Ease of Use (2 reviews)
- Easy Setup (2 reviews)

Cons:
- Performance Issues (2 reviews)
- App Instability (1 reviews)

### Sangoma Unified Communications Platform

Pros:
- Ease of Use (8 reviews)
- Business Tools (4 reviews)

Cons:
- Complex Processes (3 reviews)
- Difficult Settings Management (2 reviews)

---
## Ratings Comparison
| Rating | Mitel | Sangoma Unified Communications Platform | 
|---|---|---|
  | **Meets Requirements** | 8.1 (191 reviews) | 9.0 (229 reviews) | 
  | **Ease of Use** | 7.8 (192 reviews) | 8.5 (230 reviews) | 
  | **Ease of Setup** | 7.3 (133 reviews) | 8.1 (192 reviews) | 
  | **Ease of Admin** | 7.3 (131 reviews) | 8.6 (195 reviews) | 
  | **Quality of Support** | 7.2 (175 reviews) | 8.7 (222 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.4 (131 reviews) | 8.8 (191 reviews) | 
  | **Product Direction (% positive)** | 6.2 (182 reviews) | 7.6 (231 reviews) | 

---
## Pricing

### Mitel

#### Entry-Level Pricing

Plan: Essentials

Price: $20.99   /user/month

Description: PBX Features, Collaboration, Conferencing


[Browse all 4 editions](https://www.g2.com/products/mitel/pricing)

#### Free Trial

No

### Sangoma Unified Communications Platform

#### Entry-Level Pricing

Plan: Cloud

Price: Starting at $17.99 1 User per month

Description: Sangoma UC Cloud is purpose-built for businesses with limited IT resources that need a fast, reliable, and fully supported communications solution. With white-glove onboarding and 24/7 support, you’ll be up and running quickly—and backed for the long term. 

Every user gets a complete collaboration suite with voice, video, and chat, accessible on browser, desktop, and mobile. Our intuitive interface makes managing users and routing calls simple, while the platform scales effortlessly as your business grows. Flexible cloud pricing—including volume discounts of up to 33%—keeps costs aligned with your clients’ needs. 

*Pricing based on 5-year commitment

Key Features:
- DID, Unlimited Calling, SMS, e911 
- Ring groups, IVR auto attendants, call parking, forwarding, transferring, and more
- Integrated fully-featured softphone, AI call and meeting summaries, unlimited one-to-one messaging, visual voicemail, and more

[Browse all 3 editions](https://www.g2.com/products/sangoma-unified-communications-platform/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Mitel** | 7.8/10 | 25 |
| **Sangoma Unified Communications Platform** | N/A | N/A |

#### Channels

| Feature | Mitel | Sangoma Unified Communications Platform | 
|---|---|---|
| **Voice** | 8.3 (20 reviews) ✓ Verified | Not enough data | 
| **Social** | 7.0 (9 reviews) ✓ Verified | Not enough data | 
| **Web Chat** | 6.8 (10 reviews) ✓ Verified | Not enough data | 
| **Mobile SMS** | 7.1 (12 reviews) ✓ Verified | Not enough data | 
| **Email** | 7.4 (12 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Mitel | Sangoma Unified Communications Platform | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | Mitel | Sangoma Unified Communications Platform | 
|---|---|---|
| **Session Routing** | 8.3 (10 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 7.8 (10 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | 8.7 (9 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | 8.2 (10 reviews) ✓ Verified | Not enough data | 
| **Auto Dialer** | 7.7 (10 reviews) ✓ Verified | Not enough data | 
| **IVR** | 9.5 (13 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | 9.1 (13 reviews) ✓ Verified | Not enough data | 
| **Persistent Data** | 9.1 (9 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Mitel | Sangoma Unified Communications Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Mitel | Sangoma Unified Communications Platform | 
|---|---|---|
| **Session Summary Notes** | 8.3 (7 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 7.1 (7 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 7.1 (7 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | 7.3 (5 reviews) ✓ Verified | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Mitel** | 7.8/10 | 133 |
| **Sangoma Unified Communications Platform** | 8.5/10 | 206 |

#### Platform Basics - VoIP Providers

| Feature | Mitel | Sangoma Unified Communications Platform | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Mitel | Sangoma Unified Communications Platform | 
|---|---|---|
| **Phone Calls** | 8.5 (121 reviews) ✓ Verified | 9.3 (191 reviews) ✓ Verified | 
| **Video Calls** | 7.0 (35 reviews) ✓ Verified | 8.3 (26 reviews) ✓ Verified | 
| **Instant Messaging** | 6.9 (53 reviews) ✓ Verified | 7.6 (49 reviews) ✓ Verified | 
| **Screen Sharing** | 7.3 (48 reviews) ✓ Verified | 7.6 (23 reviews) ✓ Verified | 
| **Conference Calls** | 8.0 (85 reviews) ✓ Verified | 8.9 (158 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.0 (115 reviews) ✓ Verified | 9.5 (181 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Mitel | Sangoma Unified Communications Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 

#### Access

| Feature | Mitel | Sangoma Unified Communications Platform | 
|---|---|---|
| **Software Pairing** | 7.0 (54 reviews) ✓ Verified | 7.9 (72 reviews) ✓ Verified | 
| **Browser Extension** | 7.4 (49 reviews) ✓ Verified | 8.2 (102 reviews) ✓ Verified | 
| **Individual Download** | 7.7 (57 reviews) ✓ Verified | 8.3 (64 reviews) | 

#### Advanced Features

| Feature | Mitel | Sangoma Unified Communications Platform | 
|---|---|---|
| **Hold Music** | 7.7 (90 reviews) ✓ Verified | 8.5 (180 reviews) ✓ Verified | 
| **Automated Attendants** | 8.0 (97 reviews) ✓ Verified | 8.8 (150 reviews) ✓ Verified | 
| **VOiP Number** | 8.8 (106 reviews) | 9.1 (142 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Mitel** | 7.7/10 | 17 |
| **Sangoma Unified Communications Platform** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Mitel | Sangoma Unified Communications Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Mitel | Sangoma Unified Communications Platform | 
|---|---|---|
| **Tenancy Flexibility** | 7.0 (9 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 8.0 (9 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 7.3 (8 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | Mitel | Sangoma Unified Communications Platform | 
|---|---|---|
| **Voicemail to Email** | 8.8 (13 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 7.0 (5 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 8.0 (11 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.1 (9 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Mitel (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)



---
## Reviewer Demographics

### By Company Size

| Segment | Mitel | Sangoma Unified Communications Platform | 
|---|---|---|
| **Small-Business** | 45.0% | 50.6% | 
| **Mid-Market** | 45.9% | 47.7% | 
| **Enterprise** | 9.1% | 1.7% | 

### By Industry

#### Mitel

- **Information Technology and Services:** 6.8%
- **Insurance:** 5.9%
- **Financial Services:** 5.9%
- **Construction:** 4.5%
- **Real Estate:** 4.5%
- **Non-Profit Organization Management:** 3.6%
- **Hospital & Health Care:** 3.2%
- **Education Management:** 3.2%
- **Medical Practice:** 2.7%
- **Legal Services:** 2.7%
- **Other:** 56.8%

#### Sangoma Unified Communications Platform

- **Hospital & Health Care:** 7.5%
- **Health, Wellness and Fitness:** 5.0%
- **Financial Services:** 5.0%
- **Non-Profit Organization Management:** 4.6%
- **Insurance:** 4.6%
- **Information Technology and Services:** 3.8%
- **Computer Software:** 3.8%
- **Retail:** 3.8%
- **Wholesale:** 3.3%
- **Construction:** 3.3%
- **Other:** 55.2%

---
## Alternatives

### Alternatives to Mitel

- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1400 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Cisco Unified Communications Manager (CallManager)](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews) — 4.4/5 stars (111 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3578 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (256 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4191 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews)

### Alternatives to Sangoma Unified Communications Platform

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1400 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4191 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3578 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1607 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews)

---
## Top Discussions

### Mitel

- Title: [Password Policy & Mobile Client](https://www.g2.com/discussions/password-policy-mobile-client) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hello Thomas. Thank you for starting this discussion! 

I have asked internally regarding our password policies, but did you know we now allow..."

### Sangoma Unified Communications Platform

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/mitel-vs-sangoma-unified-communications-platform)