Compare Mitel and RingEX 
At a Glance
Market Segments
Mid-Market (45.7% of reviews)
Small-Business (57.7% of reviews)
Entry-Level Pricing
$20.99 /user/month
$30.00 1 User Per Month
Mitel
Star Rating
(234)3.8 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansRingEX
Star Rating
(1,326)4.2 out of 5
Market Segments
Small-Business (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that RingEX excels in user experience, with many praising its ability to seamlessly integrate various communication tools like phone calls, team messaging, SMS, and video meetings into one platform. This integration helps streamline workflows, making it easier for users to manage their communications without switching between different apps.
- Users say that Mitel offers a solid administration experience, particularly highlighting the ease of use for both agents and back-end configuration. However, while the GUI is appreciated, it may not match the intuitive nature of RingEX, which users find more user-friendly overall.
- According to verified reviews, RingEX stands out for its quick implementation process, with users noting that managing and changing settings is straightforward. This ease of setup is a significant advantage for businesses looking to minimize downtime during transitions.
- Reviewers mention that while Mitel's solutions are easy to implement and integrate with existing systems, they may not provide the same level of flexibility and user satisfaction as RingEX, which has received higher ratings for its overall quality and satisfaction metrics.
- G2 reviewers highlight that RingEX's support quality is notably higher, with users appreciating the responsiveness and effectiveness of the support team. In contrast, Mitel's support has received mixed feedback, indicating room for improvement in this area.
- Users report that RingEX's performance in video and audio calls is exceptional, with high ratings for both phone and video conferencing features. Mitel, while competent, does not quite reach the same level of satisfaction in these areas, suggesting that RingEX may be the better choice for businesses prioritizing communication quality.
Pricing
Entry-Level Pricing
Mitel
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
RingEX
Core
$30.00
1 User Per Month
A reliable, core phone system to get your business up and running
- Unlimited domestic calling
- SMS and MMS
- IVR
Free Trial
Mitel
No trial information availableRingEX
Free Trial is available
Ratings
Meets Requirements
8.1
190
8.8
1,085
Ease of Use
7.9
191
8.6
1,101
Ease of Setup
7.3
132
8.2
683
Ease of Admin
7.3
131
8.3
603
Quality of Support
7.2
174
8.0
988
Has the product been a good partner in doing business?
7.4
131
8.3
591
Product Direction (% positive)
6.2
182
7.9
1,067
Features by Category
Documents
Not enough data
Feature Not Available
Not enough data
7.3
148
Not enough data
8.1
156
Agentic AI - Online Fax
Not enough data
8.5
11
Not enough data
8.6
11
Sending
Not enough data
9.1
172
Not enough data
9.1
169
Not enough data
8.9
158
Not enough data
9.2
161
Not enough data
8.9
164
Not enough data
9.1
165
Host Tools
Not enough data
8.5
76
Not enough data
8.7
81
Not enough data
9.0
91
Attendee Tools
Not enough data
8.7
85
Not enough data
8.9
85
Not enough data
8.1
68
Post-Event Tools
Not enough data
8.5
65
Not enough data
8.3
68
Integrations
Not enough data
8.1
59
Not enough data
8.4
66
Agentic AI - Webinar
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Channels
8.3
20
|
Verified
Not enough data
7.0
9
|
Verified
Not enough data
6.8
10
|
Verified
Not enough data
7.1
12
|
Verified
Not enough data
7.4
12
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.3
10
|
Verified
Not enough data
7.8
10
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
7.7
10
|
Verified
Not enough data
9.5
13
|
Verified
Not enough data
9.1
13
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Collaboration Tools
Not enough data
9.1
253
Not enough data
9.1
141
Not enough data
8.6
116
Not enough data
8.9
140
Not enough data
9.1
122
Meeting Coordination
Not enough data
8.8
243
Not enough data
9.1
235
Not enough data
8.9
223
Not enough data
9.0
145
Software Type
Not enough data
9.0
243
Not enough data
9.0
143
Not enough data
9.2
160
Agentic AI - Video Conferencing
Not enough data
8.3
13
Not enough data
8.5
12
Not enough data
8.3
12
Platform
Not enough data
Feature Not Available
Not enough data
9.0
235
Not enough data
8.7
221
Not enough data
9.1
231
Not enough data
8.7
219
Not enough data
8.5
212
Not enough data
8.7
217
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
8.8
220
Not enough data
8.6
213
Call Center Infrastructure (CCI)
Not enough data
8.9
22
Not enough data
8.9
22
Not enough data
9.1
22
Not enough data
8.9
22
Administrative
Not enough data
8.8
223
Not enough data
8.6
221
Basic Communication - Cloud PBX
Not enough data
8.9
58
Not enough data
8.8
56
Not enough data
9.1
55
Not enough data
8.2
55
Not enough data
9.1
56
Not enough data
8.8
55
Advanced Features - Cloud PBX
Not enough data
8.7
52
Not enough data
8.5
54
Not enough data
8.6
53
Not enough data
8.9
54
Platform Basics - VoIP Providers
Not enough data
8.5
94
Not enough data
8.7
109
Not enough data
8.4
87
Not enough data
8.0
94
Not enough data
8.0
83
Not enough data
8.1
81
Basic Communication
8.5
121
|
Verified
9.1
517
|
Verified
7.0
35
|
Verified
8.3
397
|
Verified
6.9
53
|
Verified
8.7
430
|
Verified
7.3
48
|
Verified
8.2
363
|
Verified
8.0
85
|
Verified
8.5
429
|
Verified
9.0
115
|
Verified
9.0
434
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.9
53
Not enough data
8.1
54
Not enough data
8.0
53
Not enough data
7.9
51
Access
7.0
54
|
Verified
8.2
379
|
Verified
7.4
49
|
Verified
8.3
394
|
Verified
7.7
57
|
Verified
8.6
426
Advanced Features
7.7
90
|
Verified
8.3
445
8.0
97
|
Verified
8.4
405
|
Verified
8.8
106
9.0
466
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
7.0
9
|
Verified
Feature Not Available
8.0
9
|
Verified
8.7
51
|
Verified
7.3
8
|
Verified
8.1
17
Features
8.8
13
|
Verified
8.8
55
|
Verified
Feature Not Available
Feature Not Available
7.0
5
|
Verified
8.6
53
|
Verified
8.0
11
|
Verified
8.5
52
|
Verified
8.1
9
|
Verified
8.6
53
|
Verified
Feature Not Available
8.2
49
Categories
Categories
Shared Categories
Mitel and RingEX are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Mitel is categorized as Contact Center
RingEX is categorized as Online Fax, Webinar, Call Center Infrastructure (CCI), Video Conferencing, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Mitel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingEX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
6.8%
Insurance
5.9%
Financial Services
5.9%
Construction
4.6%
Real Estate
4.1%
Other
72.6%
Computer Software
9.5%
Insurance
5.3%
Information Technology and Services
5.2%
Financial Services
4.8%
Staffing and Recruiting
4.7%
Other
70.4%
Discussions
Password Policy & Mobile Client
1 Comment
Official Response from Mitel
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel has no more discussions with answers
What’s involved in setting up my RingCentral Office business phone system?
2 Comments
Official Response from RingEX
There is no PBX hardware to install or technical contractors needed for an on-site setup to start using your phone system. Once you’ve purchased RingCentral...Read more
Is RingCentral good?
1 Comment
JM
We love RingCentral! It's great that it allows us to call from a main office phone number and provides each user their own work cell/direct number from which...Read more
Why don't you make it more user-friendly?
1 Comment
RC
Brianna, thanks for this feedback. Can you tell us more about what you'd like to customize? If we can't make recommendations, we would love to have you visit...Read more
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