Compare Mitel and Mitel MiCollab 
Featured Products
At a Glance
Market Segments
Mid-Market (45.7% of reviews)
Mid-Market (61.5% of reviews)
Entry-Level Pricing
$20.99 /user/month
No pricing available
Mitel
Star Rating
(234)3.8 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansMitel MiCollab
Star Rating
(33)4.2 out of 5
Market Segments
Mid-Market (61.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Mitel MiCollabMitel vs Mitel MiCollab
- Reviewers felt that Mitel MiCollab meets the needs of their business better than Mitel.
- When comparing quality of ongoing product support, reviewers felt that Mitel MiCollab is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Mitel MiCollab over Mitel.
Pricing
Entry-Level Pricing
Mitel
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
Mitel MiCollab
No pricing availableFree Trial
Mitel
No trial information availableMitel MiCollab
No trial information availableRatings
Meets Requirements
8.1
190
8.7
17
Ease of Use
7.9
191
8.2
17
Ease of Setup
7.3
132
Not enough data
Ease of Admin
7.3
131
Not enough data
Quality of Support
7.2
174
8.1
15
Has the product been a good partner in doing business?
7.4
131
Not enough data
Product Direction (% positive)
6.2
182
7.1
16
Features by Category
Channels
8.3
20
|
Verified
Not enough data
7.0
9
|
Verified
Not enough data
6.8
10
|
Verified
Not enough data
7.1
12
|
Verified
Not enough data
7.4
12
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.3
10
|
Verified
Not enough data
7.8
10
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
7.7
10
|
Verified
Not enough data
9.5
13
|
Verified
Not enough data
9.1
13
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Collaboration Tools
Not enough data
9.0
7
Not enough data
9.0
7
Not enough data
Feature Not Available
Not enough data
8.3
7
Not enough data
Feature Not Available
Meeting Coordination
Not enough data
9.0
7
Not enough data
9.3
7
Not enough data
Feature Not Available
Not enough data
8.3
7
Software Type
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
9.0
7
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
8.5
121
|
Verified
Not enough data
7.0
35
|
Verified
Not enough data
6.9
53
|
Verified
Not enough data
7.3
48
|
Verified
Not enough data
8.0
85
|
Verified
Not enough data
9.0
115
|
Verified
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
7.0
54
|
Verified
Not enough data
7.4
49
|
Verified
Not enough data
7.7
57
|
Verified
Not enough data
Advanced Features
7.7
90
|
Verified
Not enough data
8.0
97
|
Verified
Not enough data
8.8
106
Not enough data
Agentic AI - Audio Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
7.0
9
|
Verified
9.0
5
8.0
9
|
Verified
9.0
5
7.3
8
|
Verified
Feature Not Available
Features
8.8
13
|
Verified
8.3
5
Feature Not Available
Feature Not Available
7.0
5
|
Verified
9.0
5
8.0
11
|
Verified
9.3
5
8.1
9
|
Verified
9.0
5
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
Mitel and Mitel MiCollab are categorized as UCaaS Platforms
Unique Categories
Mitel is categorized as VoIP Providers and Contact Center
Mitel MiCollab is categorized as Video Conferencing and Audio Conferencing
Reviews
Reviewers' Company Size
Mitel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mitel MiCollab
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
6.8%
Insurance
5.9%
Financial Services
5.9%
Construction
4.6%
Real Estate
4.1%
Other
72.6%
Information Technology and Services
14.8%
Utilities
11.1%
Telecommunications
7.4%
Pharmaceuticals
7.4%
Computer Software
7.4%
Other
51.9%
Alternatives
Discussions
Password Policy & Mobile Client
1 Comment
Official Response from Mitel
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel has no more discussions with answers
How do you use Mitel MiCollab?
1 Comment
SM
I love Mitel MiCollab because the caller's information pops up on my computer screen as the call is coming in. Additionally, I can use it as a directory to...Read more
What is MiCollab client?
1 Comment
JT
Its a VoIP app that allows you to stay in contact with your customers and your businessRead more
Mitel MiCollab has no more discussions with answers
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