# Mitel vs Mitel MiCollab Comparison

| | Mitel | Mitel MiCollab | 
|---|---|---|
| **Star Rating** | 3.8 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 235 | 33 | 
| **Largest Market Segment** | Mid-Market (45.9% of reviews) | Mid-Market (61.5% of reviews) | 
| **Entry Level Price** | $20.99   /user/month | No pricing available | 

---
## Top Pros & Cons

### Mitel

Pros:
- Ease of Use (2 reviews)
- Easy Setup (2 reviews)

Cons:
- Performance Issues (2 reviews)
- App Instability (1 reviews)

### Mitel MiCollab

Pros:
- Features (3 reviews)
- Calling Features (2 reviews)

Cons:
- Admin Control (2 reviews)
- User Interface (2 reviews)

---
## Ratings Comparison
| Rating | Mitel | Mitel MiCollab | 
|---|---|---|
  | **Meets Requirements** | 8.1 (191 reviews) | 8.7 (17 reviews) | 
  | **Ease of Use** | 7.8 (192 reviews) | 8.2 (17 reviews) | 
  | **Ease of Setup** | 7.3 (133 reviews) | Not enough data | 
  | **Ease of Admin** | 7.3 (131 reviews) | Not enough data | 
  | **Quality of Support** | 7.2 (175 reviews) | 8.1 (15 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.4 (131 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 6.2 (182 reviews) | 7.1 (16 reviews) | 

---
## Pricing

### Mitel

#### Entry-Level Pricing

Plan: Essentials

Price: $20.99   /user/month

Description: PBX Features, Collaboration, Conferencing


[Browse all 4 editions](https://www.g2.com/products/mitel/pricing)

#### Free Trial

No

### Mitel MiCollab

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Mitel** | 7.8/10 | 25 |
| **Mitel MiCollab** | N/A | N/A |

#### Channels

| Feature | Mitel | Mitel MiCollab | 
|---|---|---|
| **Voice** | 8.3 (20 reviews) ✓ Verified | Not enough data | 
| **Social** | 7.0 (9 reviews) ✓ Verified | Not enough data | 
| **Web Chat** | 6.8 (10 reviews) ✓ Verified | Not enough data | 
| **Mobile SMS** | 7.1 (12 reviews) ✓ Verified | Not enough data | 
| **Email** | 7.4 (12 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Mitel | Mitel MiCollab | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | Mitel | Mitel MiCollab | 
|---|---|---|
| **Session Routing** | 8.3 (10 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 7.8 (10 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | 8.7 (9 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | 8.2 (10 reviews) ✓ Verified | Not enough data | 
| **Auto Dialer** | 7.7 (10 reviews) ✓ Verified | Not enough data | 
| **IVR** | 9.5 (13 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | 9.1 (13 reviews) ✓ Verified | Not enough data | 
| **Persistent Data** | 9.1 (9 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Mitel | Mitel MiCollab | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Mitel | Mitel MiCollab | 
|---|---|---|
| **Session Summary Notes** | 8.3 (7 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 7.1 (7 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 7.1 (7 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | 7.3 (5 reviews) ✓ Verified | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Mitel** | N/A | N/A |
| **Mitel MiCollab** | 8.9/10 | 7 |

#### Collaboration Tools

| Feature | Mitel | Mitel MiCollab | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.0 (7 reviews) | 
| **Presentations** | Not enough data | 9.0 (7 reviews) | 
| **Whiteboarding** | Not enough data | Feature Not Available | 
| **Live Chat** | Not enough data | 8.3 (7 reviews) | 
| **Hand Raising** | Not enough data | Feature Not Available | 

#### Meeting Coordination

| Feature | Mitel | Mitel MiCollab | 
|---|---|---|
| **Scheduling** | Not enough data | 9.0 (7 reviews) | 
| **Recording** | Not enough data | 9.3 (7 reviews) | 
| **Participant Permissions** | Not enough data | Feature Not Available | 
| **One-Click Join** | Not enough data | 8.3 (7 reviews) | 

#### Software Type

| Feature | Mitel | Mitel MiCollab | 
|---|---|---|
| **Mobile** | Not enough data | 9.5 (7 reviews) | 
| **Browser Application** | Not enough data | 9.0 (7 reviews) | 
| **Desktop Application** | Not enough data | 9.0 (7 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | Mitel | Mitel MiCollab | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Mitel** | 7.8/10 | 133 |
| **Mitel MiCollab** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Mitel | Mitel MiCollab | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Mitel | Mitel MiCollab | 
|---|---|---|
| **Phone Calls** | 8.5 (121 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 7.0 (35 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | 6.9 (53 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 7.3 (48 reviews) ✓ Verified | Not enough data | 
| **Conference Calls** | 8.0 (85 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 9.0 (115 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Mitel | Mitel MiCollab | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | Mitel | Mitel MiCollab | 
|---|---|---|
| **Software Pairing** | 7.0 (54 reviews) ✓ Verified | Not enough data | 
| **Browser Extension** | 7.4 (49 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | 7.7 (57 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | Mitel | Mitel MiCollab | 
|---|---|---|
| **Hold Music** | 7.7 (90 reviews) ✓ Verified | Not enough data | 
| **Automated Attendants** | 8.0 (97 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | 8.8 (106 reviews) | Not enough data | 

### Audio Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Mitel** | N/A | N/A |
| **Mitel MiCollab** | N/A | N/A |

#### Agentic AI - Audio Conferencing

| Feature | Mitel | Mitel MiCollab | 
|---|---|---|
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Mitel** | 7.7/10 | 17 |
| **Mitel MiCollab** | 8.9/10 | 5 |

#### Agentic AI - UCaaS Platforms

| Feature | Mitel | Mitel MiCollab | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Mitel | Mitel MiCollab | 
|---|---|---|
| **Tenancy Flexibility** | 7.0 (9 reviews) ✓ Verified | 9.0 (5 reviews) | 
| **Native VoIP** | 8.0 (9 reviews) ✓ Verified | 9.0 (5 reviews) | 
| **CCaaS Option** | 7.3 (8 reviews) ✓ Verified | Feature Not Available | 

#### Features

| Feature | Mitel | Mitel MiCollab | 
|---|---|---|
| **Voicemail to Email** | 8.8 (13 reviews) ✓ Verified | 8.3 (5 reviews) | 
| **File Sharing** | 7.0 (5 reviews) ✓ Verified | 9.0 (5 reviews) | 
| **Voice Conferencing** | 8.0 (11 reviews) ✓ Verified | 9.3 (5 reviews) | 
| **Video Conferencing** | 8.1 (9 reviews) ✓ Verified | 9.0 (5 reviews) | 

---
## Categories
**Shared Categories (1):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)

**Unique to Mitel (2):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Mitel MiCollab (2):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Audio Conferencing Software](https://www.g2.com/categories/audio-conferencing)


---
## Reviewer Demographics

### By Company Size

| Segment | Mitel | Mitel MiCollab | 
|---|---|---|
| **Small-Business** | 45.0% | 23.1% | 
| **Mid-Market** | 45.9% | 61.5% | 
| **Enterprise** | 9.1% | 15.4% | 

### By Industry

#### Mitel

- **Information Technology and Services:** 6.8%
- **Insurance:** 5.9%
- **Financial Services:** 5.9%
- **Construction:** 4.5%
- **Real Estate:** 4.5%
- **Non-Profit Organization Management:** 3.6%
- **Hospital & Health Care:** 3.2%
- **Education Management:** 3.2%
- **Medical Practice:** 2.7%
- **Legal Services:** 2.7%
- **Other:** 56.8%

#### Mitel MiCollab

- **Information Technology and Services:** 14.8%
- **Utilities:** 11.1%
- **Telecommunications:** 7.4%
- **Computer Software:** 7.4%
- **Pharmaceuticals:** 7.4%
- **Accounting:** 3.7%
- **Business Supplies and Equipment:** 3.7%
- **Computer & Network Security:** 3.7%
- **Construction:** 3.7%
- **Financial Services:** 3.7%
- **Other:** 33.3%

---
## Alternatives

### Alternatives to Mitel

- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1364 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Cisco Unified Communications Manager (CallManager)](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews) — 4.4/5 stars (111 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3566 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (633 reviews)

### Alternatives to Mitel MiCollab

- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19000 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18891 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56388 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39046 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1364 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (633 reviews)

---
## Top Discussions

### Mitel

- Title: [Password Policy & Mobile Client](https://www.g2.com/discussions/password-policy-mobile-client) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hello Thomas. Thank you for starting this discussion! 

I have asked internally regarding our password policies, but did you know we now allow..."

### Mitel MiCollab

- Title: [What is MiCollab client?](https://www.g2.com/discussions/what-is-micollab-client) — 1 comment
  > **Top comment:** "Its a VoIP app that allows you to stay in contact with your customers and your business"
- Title: [How do you use Mitel MiCollab?](https://www.g2.com/discussions/how-do-you-use-mitel-micollab) — 1 comment
  > **Top comment:** "I love Mitel MiCollab because the caller's information pops up on my computer screen as the call is coming in.  Additionally, I can use it as a directory to..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/mitel-vs-mitel-micollab)