Compare Missive and Trengo 
Featured Products
At a Glance
Market Segments
Small-Business (89.3% of reviews)
Small-Business (72.5% of reviews)
Entry-Level Pricing
Free
€349.00 10 User Per Month
Missive
Star Rating
(808)4.7 out of 5
Market Segments
Small-Business (89.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansTrengo
Star Rating
(246)4.3 out of 5
Market Segments
Small-Business (72.5% of reviews)
Pros & Cons
Entry-Level Pricing
€349.00 10 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Missive excels in managing shared inboxes, making it easier for teams to collaborate. Users appreciate how it keeps email organized, allowing team members to respond to vendor inquiries without sifting through individual emails.
- Users say that Trengo offers a user-friendly experience, particularly during setup. Many have highlighted the support from their account manager, which has made the onboarding process smoother and more efficient.
- According to verified reviews, Missive has a significantly higher overall satisfaction score, reflecting its ability to meet user needs effectively. Reviewers have noted its capability to handle multiple organizational accounts seamlessly, enhancing productivity.
- Reviewers mention that Trengo provides a clear overview of customer communications, which helps users respond quickly and ensures no messages are overlooked. This feature is particularly beneficial for teams managing high volumes of customer interactions.
- G2 reviewers highlight Missive's superior quality of support, with users rating it highly for responsiveness and helpfulness. This level of support has been crucial for teams looking to maximize their use of the platform.
- Users report that while Trengo is effective for basic communication needs, it may not offer the same depth of features as Missive, particularly in areas like task management and email automation, which are essential for more complex workflows.
Pricing
Entry-Level Pricing
Missive
Free
Free
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user
Trengo
Boost
€349.00
10 User Per Month
Unify your inbox and automate the basics.
- Basic integrations
- White labelling
- Reporting
Free Trial
Missive
Free Trial is available
Trengo
Free Trial is available
Ratings
Meets Requirements
9.0
777
8.2
214
Ease of Use
8.8
792
8.6
218
Ease of Setup
8.7
696
8.2
159
Ease of Admin
9.0
249
8.3
141
Quality of Support
9.3
667
8.8
218
Has the product been a good partner in doing business?
9.6
245
8.8
142
Product Direction (% positive)
9.4
758
9.0
218
Features by Category
Ticket and Case Management
Not enough data
8.3
30
Not enough data
8.2
30
Not enough data
8.2
29
Not enough data
8.0
31
Not enough data
6.7
25
Not enough data
7.7
26
Not enough data
8.2
30
Not enough data
8.1
29
Generative AI
Not enough data
7.2
15
Not enough data
7.1
15
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Feature Not Available
Not enough data
8.0
32
Not enough data
7.7
32
Not enough data
7.9
30
Not enough data
6.8
25
Platform
Not enough data
6.7
32
Feature Not Available
7.7
73
|
Verified
Not enough data
8.0
34
Not enough data
7.8
30
Not enough data
7.3
33
Not enough data
7.7
32
Business Instant Messaging
8.7
225
Not enough data
8.9
234
Not enough data
7.7
234
Not enough data
Business Instant Messaging
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Business Instant Messaging
8.7
223
Not enough data
9.1
224
Not enough data
8.3
220
Not enough data
Generative AI - Business Instant Messaging
7.1
97
Not enough data
AI - Business Instant Messaging
6.9
96
Not enough data
7.0
95
Not enough data
6.9
93
Not enough data
7.0
94
Not enough data
Agentic AI - Business Instant Messaging
7.3
40
Not enough data
7.4
41
Not enough data
Channels
8.7
287
8.5
84
8.2
270
7.5
70
Feature Not Available
6.8
70
Design
8.4
266
7.6
72
7.2
255
6.9
67
8.5
269
7.7
78
8.7
269
7.7
76
8.4
254
7.6
70
Generative AI
7.7
240
6.0
55
7.5
237
6.1
54
Inbox Tools
9.3
446
8.8
24
8.8
437
7.7
20
8.7
433
7.3
19
9.0
434
7.5
22
Coordination Tools
8.2
419
7.5
14
8.5
419
7.5
20
8.0
423
7.6
16
Software Options
9.1
424
7.6
17
8.8
426
7.0
18
Email Client - Agentic AI
6.6
86
Not enough data
7.0
94
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
7.8
43
Not enough data
7.9
39
Not enough data
7.1
36
Not enough data
7.6
37
Support Automation
Not enough data
7.3
36
Not enough data
7.2
35
Not enough data
7.0
33
Not enough data
7.1
38
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Sorting & Filtering
7.7
201
6.9
7
8.8
204
7.6
7
6.9
178
6.2
7
8.2
191
7.1
7
Integrations
7.3
160
6.9
6
8.9
188
4.8
7
7.3
154
4.5
7
Time Management
9.1
191
8.1
7
8.7
172
7.9
7
9.0
187
5.2
7
Generative AI
7.3
169
4.8
7
6.3
156
4.5
7
7.0
163
5.2
7
Agentic AI - Email Management
6.6
76
Not enough data
7.0
76
Not enough data
Customer Support
Not enough data
7.7
13
Not enough data
5.7
12
Not enough data
7.1
13
Automation
Not enough data
6.7
12
Not enough data
7.4
12
Not enough data
6.7
12
Artificial Intelligence
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
6.8
12
Generative AI
8.0
121
6.5
27
7.9
120
6.3
26
Feature Not Available
6.0
27
Communication
7.7
154
8.2
50
|
Verified
8.6
157
8.0
57
|
Verified
Feature Not Available
7.5
40
Feature Not Available
7.9
42
|
Verified
Feature Not Available
7.4
35
Internal Use
Feature Not Available
7.7
73
|
Verified
8.7
160
7.7
51
|
Verified
8.0
144
7.5
40
Feature Not Available
7.5
46
|
Verified
9.2
159
8.8
57
|
Verified
8.1
142
7.7
55
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
7.5
31
Not enough data
7.3
30
Not enough data
Feature Not Available
Not enough data
7.7
27
Not enough data
7.8
27
Self-Service Platform
Not enough data
7.9
30
Not enough data
8.1
32
Not enough data
7.0
26
Not enough data
7.6
30
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by 1.8)
93
6.1
22
7.8(won by 1.6)
90
6.2
22
Process
Feature Not Available
8.5(won by default)
36
Feature Not Available
8.6(won by default)
35
8.6(won by 0.9)
111
7.7
28
Channels
8.8(won by 0.2)
109
8.6
42
8.7(won by 0.2)
110
8.5
40
8.6(won by 0.4)
105
8.2
38
7.3(won by 1.6)
103
5.7
33
8.5(won by 0.5)
105
8.0
35
Insight
Feature Not Available
7.2(won by default)
27
Feature Not Available
7.5(won by default)
34
Feature Not Available
7.2(won by default)
29
Feature Not Available
7.7(won by default)
32
Generative AI
Not enough data
6.4
11
Not enough data
6.4
11
WhatsApp Messaging - WhatsApp Marketing
Not enough data
7.3
5
Not enough data
6.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
8.3
5
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
5.3
5
Not enough data
6.0
5
Not enough data
3.7
5
Not enough data
4.0
5
Categories
Categories
Shared Categories
Missive and Trengo are categorized as Email Client, Shared Inbox, Customer Communications Management, Social Customer Service, Live Chat, and Email Management
Unique Categories
Missive is categorized as Business Instant Messaging
Trengo is categorized as Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Customer Journey Analytics, Help Desk, Customer Self-Service, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Missive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Accounting
10.4%
Marketing and Advertising
6.7%
Construction
6.1%
Leisure, Travel & Tourism
5.5%
Real Estate
5.2%
Other
66.0%
Leisure, Travel & Tourism
7.4%
Apparel & Fashion
5.3%
Consumer Services
4.9%
Retail
4.9%
Information Technology and Services
4.1%
Other
73.4%
Alternatives
Discussions
What does Missive do?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
Is Front app good?
1 Comment
Official Response from Missive
Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and...Read more
What is Missive app?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
Trengo has no discussions with answers
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