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Compare Missive and Trengo 
At a Glance
Market Segments
Small-Business (90.4% of reviews)
Small-Business (72.4% of reviews)
Entry-Level Pricing
Free
€349.00 10 User Per Month
Missive
Star Rating
(753)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansTrengo
Star Rating
(245)4.3 out of 5
Market Segments
Small-Business (72.4% of reviews)
Pros & Cons
Entry-Level Pricing
€349.00 10 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Missive excels in user satisfaction, boasting a significantly higher overall score compared to Trengo. Users appreciate features like the ability to assign tasks to colleagues and add notes on emails, which enhances team collaboration and keeps everyone informed.
- Users say that Missive's organization features, such as the snooze function and task management, are standout elements that make daily email handling much easier. In contrast, while Trengo offers a clear overview of customer communications, it lacks the same level of organizational tools that Missive provides.
- Reviewers mention that Missive's customer support is highly responsive and helpful, with users noting quick resolutions to issues. Trengo also receives praise for its support, particularly highlighting the assistance from account managers, but it doesn't match the overall satisfaction reported by Missive users.
- According to verified reviews, Missive's ease of setup and integration is frequently highlighted, making it a preferred choice for small businesses looking for a seamless onboarding experience. Trengo, while user-friendly, has a more complex setup process that some users find challenging without dedicated support.
- Users appreciate Missive's robust multi-channel coverage, which includes email, social media, and live chat, allowing for a unified communication experience. Trengo offers similar features but falls slightly short in user ratings for its multi-channel capabilities.
- G2 reviewers indicate that Missive's features for internal discussions and task assignments are particularly beneficial for team collaboration, with users expressing a strong preference for these tools over Trengo's offerings, which are perceived as less comprehensive in this area.
Pricing
Entry-Level Pricing
Missive
Free
Free
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user
Trengo
Boost
€349.00
10 User Per Month
Unify your inbox and automate the basics.
- Basic integrations
- White labelling
- Reporting
Free Trial
Missive
Free Trial is available
Trengo
Free Trial is available
Ratings
Meets Requirements
9.1
724
8.2
213
Ease of Use
8.8
738
8.6
217
Ease of Setup
8.6
646
8.2
159
Ease of Admin
9.0
235
8.3
141
Quality of Support
9.3
623
8.8
217
Has the product been a good partner in doing business?
9.6
230
8.8
142
Product Direction (% positive)
9.4
708
9.0
218
Features by Category
Ticket and Case Management
Not enough data
8.3
30
Not enough data
8.2
30
Not enough data
8.2
29
Not enough data
8.0
31
Not enough data
6.7
25
Not enough data
7.7
26
Not enough data
8.2
30
Not enough data
8.1
29
Generative AI
Not enough data
7.2
15
Not enough data
7.1
15
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Feature Not Available
Not enough data
8.0
32
Not enough data
7.7
32
Not enough data
7.9
30
Not enough data
6.8
25
Platform
Not enough data
6.7
32
Feature Not Available
7.7
73
|
Verified
Not enough data
8.0
34
Not enough data
7.8
30
Not enough data
7.3
33
Not enough data
7.7
32
Business Instant Messaging
8.7
224
Not enough data
8.9
229
Not enough data
7.7
232
Not enough data
Business Instant Messaging
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Business Instant Messaging
8.6
222
Not enough data
9.1
224
Not enough data
8.3
217
Not enough data
Generative AI - Business Instant Messaging
7.1
97
Not enough data
AI - Business Instant Messaging
6.9
96
Not enough data
7.0
95
Not enough data
6.9
93
Not enough data
7.0
94
Not enough data
Agentic AI - Business Instant Messaging
7.3
40
Not enough data
7.4
41
Not enough data
Channels
8.7
287
8.5
84
8.2
270
7.5
70
Feature Not Available
6.8
70
Design
8.4
265
7.6
72
7.2
255
6.9
67
8.5
268
7.7
78
8.7
268
7.7
76
8.4
254
7.6
70
Generative AI
7.7
240
6.0
55
7.5
237
6.1
54
Inbox Tools
9.3
443
8.8
24
8.8
433
7.7
20
8.7
428
7.3
19
9.0
431
7.5
22
Coordination Tools
8.2
417
7.5
14
8.5
417
7.5
20
7.9
420
7.6
16
Software Options
9.1
423
7.6
17
8.8
423
7.0
18
Email Client - Agentic AI
6.6
86
Not enough data
7.0
93
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
7.8
43
Not enough data
7.9
39
Not enough data
7.1
36
Not enough data
7.6
37
Support Automation
Not enough data
7.3
36
Not enough data
7.2
35
Not enough data
7.0
33
Not enough data
7.1
38
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Sorting & Filtering
7.7
198
6.9
7
8.8
199
7.6
7
6.9
177
6.2
7
8.2
191
7.1
7
Integrations
7.3
160
6.9
6
8.9
184
4.8
7
7.3
154
4.5
7
Time Management
9.1
189
8.1
7
8.7
172
7.9
7
9.0
183
5.2
7
Generative AI
7.3
169
4.8
7
6.3
156
4.5
7
7.0
161
5.2
7
Agentic AI - Email Management
6.6
76
Not enough data
7.0
76
Not enough data
Customer Support
Not enough data
7.7
13
Not enough data
5.7
12
Not enough data
7.1
13
Automation
Not enough data
6.7
12
Not enough data
7.4
12
Not enough data
6.7
12
Artificial Intelligence
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
6.8
12
Generative AI
8.0
121
6.5
27
7.9
120
6.3
26
Feature Not Available
6.0
27
Communication
7.7
153
8.2
50
|
Verified
8.6
155
8.0
57
|
Verified
Feature Not Available
7.5
40
Feature Not Available
7.9
42
|
Verified
Feature Not Available
7.4
35
Internal Use
Feature Not Available
7.7
73
|
Verified
8.6
158
7.7
51
|
Verified
8.0
144
7.5
40
Feature Not Available
7.5
46
|
Verified
9.2
158
8.8
57
|
Verified
8.1
142
7.7
55
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
7.5
31
Not enough data
7.3
30
Not enough data
Feature Not Available
Not enough data
7.7
27
Not enough data
7.8
27
Self-Service Platform
Not enough data
7.9
30
Not enough data
8.1
32
Not enough data
7.0
26
Not enough data
7.6
30
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by 1.8)
93
6.1
22
7.8(won by 1.6)
90
6.2
22
Process
Feature Not Available
8.5(won by default)
36
Feature Not Available
8.6(won by default)
35
8.6(won by 0.9)
111
7.7
28
Channels
8.8(won by 0.2)
109
8.6
42
8.7(won by 0.2)
110
8.5
40
8.6(won by 0.4)
105
8.2
38
7.3(won by 1.6)
103
5.7
33
8.5(won by 0.5)
105
8.0
35
Insight
Feature Not Available
7.2(won by default)
27
Feature Not Available
7.5(won by default)
34
Feature Not Available
7.2(won by default)
29
Feature Not Available
7.7(won by default)
32
Generative AI
Not enough data
6.4
11
Not enough data
6.4
11
WhatsApp Messaging - WhatsApp Marketing
Not enough data
7.3
5
Not enough data
6.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
8.3
5
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
5.3
5
Not enough data
6.0
5
Not enough data
3.7
5
Not enough data
4.0
5
Categories
Categories
Shared Categories
Missive and Trengo are categorized as Email Client, Shared Inbox, Customer Communications Management, Social Customer Service, Live Chat, and Email Management
Unique Categories
Missive is categorized as Business Instant Messaging
Trengo is categorized as Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Customer Journey Analytics, Help Desk, Customer Self-Service, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Missive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Accounting
7.9%
Marketing and Advertising
7.1%
Construction
6.6%
Leisure, Travel & Tourism
5.9%
Computer Software
5.2%
Other
67.3%
Leisure, Travel & Tourism
7.4%
Apparel & Fashion
5.3%
Retail
4.9%
Consumer Services
4.9%
Marketing and Advertising
4.1%
Other
73.3%
Alternatives
Discussions
Is Front app good?
1 Comment
Official Response from Missive
Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and...Read more
What does Missive do?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
What is Missive app?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
Trengo has no discussions with answers
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