Compare Salesforce Service Cloud Software and Missive 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (90.1% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,224)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansMissive
Star Rating
(785)4.7 out of 5
Market Segments
Small-Business (90.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Agentforce Service excels in providing a comprehensive solution for managing various business areas, including sales and support. Users appreciate its powerful AI capabilities that enhance real-time context, allowing agents to resolve issues more efficiently.
- Users say that Missive shines in its ability to organize email communications effectively, particularly for teams handling high volumes of vendor inquiries. The shared inbox feature enables seamless collaboration, allowing team members to respond to queries without sifting through individual email threads.
- Reviewers mention that Agentforce Service offers a highly configurable platform that simplifies service implementations. Many users highlight the ease of setup, noting that the onboarding process is intuitive and quick, which is crucial for businesses looking to minimize downtime.
- According to verified reviews, Missive is favored for its user-friendly interface and ease of administration. Users appreciate the straightforward management of multiple organizational accounts, which helps streamline communication and task assignments within teams.
- G2 reviewers indicate that while Agentforce Service has a higher overall satisfaction score, Missive's recent feedback reflects a strong performance in customer support quality. Users commend Missive for its responsive support team, which enhances the overall user experience.
- Users highlight that Agentforce Service's robust multi-channel coverage allows businesses to engage with customers across various platforms, making it a versatile choice for organizations looking to enhance their customer service capabilities.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Missive
Free
Free
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Missive
Free Trial is available
Ratings
Meets Requirements
8.6
2,797
9.0
754
Ease of Use
8.4
5,383
8.8
768
Ease of Setup
7.9
4,139
8.6
673
Ease of Admin
8.2
1,536
9.0
247
Quality of Support
8.3
2,573
9.3
646
Has the product been a good partner in doing business?
8.7
1,517
9.6
243
Product Direction (% positive)
8.3
2,753
9.4
738
Features by Category
Ticket and Case Management
8.5
1212
|
Verified
Not enough data
8.4
1208
|
Verified
Not enough data
8.3
1249
|
Verified
Not enough data
8.3
1161
|
Verified
Not enough data
8.1
985
Not enough data
7.9
1171
|
Verified
Not enough data
8.3
1153
|
Verified
Not enough data
8.5
1047
|
Verified
Not enough data
Generative AI
7.7
180
Not enough data
7.6
178
Not enough data
Agentic AI - Help Desk
8.3
58
Not enough data
8.4
57
Not enough data
8.2
60
Not enough data
Communication Channels
8.4
1024
|
Verified
Not enough data
8.6
1210
|
Verified
Not enough data
8.1
852
Not enough data
8.0
810
|
Verified
Not enough data
8.1
769
Not enough data
Platform
7.8
555
|
Verified
Not enough data
8.3
819
|
Verified
Feature Not Available
8.6
694
|
Verified
Not enough data
8.3
620
|
Verified
Not enough data
8.2
1150
|
Verified
Not enough data
8.2
1167
|
Verified
Not enough data
Business Instant Messaging
Not enough data
8.7
224
Not enough data
8.9
229
Not enough data
7.7
232
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.6
222
Not enough data
9.1
224
Not enough data
8.3
217
Generative AI - Business Instant Messaging
Not enough data
7.1
97
AI - Business Instant Messaging
Not enough data
6.9
96
Not enough data
7.0
95
Not enough data
6.9
93
Not enough data
7.0
94
Agentic AI - Business Instant Messaging
Not enough data
7.3
40
Not enough data
7.4
41
Administration
8.8
229
Not enough data
8.8
228
Not enough data
8.7
225
Not enough data
Knowledge Management
8.8
220
Not enough data
8.6
212
Not enough data
8.5
210
Not enough data
Compliance
8.7
228
Not enough data
8.7
225
Not enough data
8.6
225
Not enough data
8.6
222
Not enough data
Customer Support
8.1
211
Not enough data
8.2
204
Not enough data
8.0
193
Not enough data
Data Security
8.6
217
Not enough data
8.7
218
Not enough data
9.0
219
Not enough data
9.1
219
Not enough data
Administration
8.6
210
Not enough data
8.9
211
Not enough data
8.9
215
Not enough data
Generative AI
7.5
149
Not enough data
Channels
8.5
122
8.7
287
8.3
119
8.2
270
7.6
118
Feature Not Available
Design
8.4
116
8.4
265
8.0
116
7.2
255
8.3
119
8.5
268
8.4
119
8.7
268
8.5
115
8.4
254
Generative AI
7.5
112
7.7
240
7.6
111
7.5
237
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Inbox Tools
Not enough data
9.3
443
Not enough data
8.8
434
Not enough data
8.7
429
Not enough data
9.0
432
Coordination Tools
Not enough data
8.2
417
Not enough data
8.5
417
Not enough data
7.9
421
Software Options
Not enough data
9.1
424
Not enough data
8.8
424
Email Client - Agentic AI
Not enough data
6.6
86
Not enough data
7.0
94
Quality Assurance
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Not enough data
Engagement
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
Performance
8.7
69
Not enough data
8.8
68
Not enough data
Generative AI
7.7
59
Not enough data
8.0
60
Not enough data
Channels
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Not enough data
Workforce Management
7.9
57
Not enough data
7.9
57
Not enough data
7.4
56
Not enough data
7.8
56
Not enough data
7.6
56
Not enough data
Administration
8.2
57
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
7.6
55
Not enough data
7.7
55
Not enough data
Conversational Platform
8.5
103
Not enough data
8.7
101
Not enough data
8.1
100
Not enough data
8.2
104
Not enough data
Support Automation
8.1
102
Not enough data
8.1
100
Not enough data
8.1
101
Not enough data
8.0
98
Not enough data
Generative AI
7.4
96
Not enough data
7.5
95
Not enough data
Sorting & Filtering
Not enough data
7.7
198
Not enough data
8.8
200
Not enough data
6.9
177
Not enough data
8.2
191
Integrations
Not enough data
7.3
160
Not enough data
8.9
185
Not enough data
7.3
154
Time Management
Not enough data
9.1
189
Not enough data
8.7
172
Not enough data
9.0
183
Generative AI
Not enough data
7.3
169
Not enough data
6.3
156
Not enough data
7.0
162
Agentic AI - Email Management
Not enough data
6.6
76
Not enough data
7.0
76
Customer Support
8.3
144
Not enough data
7.9
139
Not enough data
8.2
139
Not enough data
Automation
8.2
143
Not enough data
8.2
143
Not enough data
8.1
143
Not enough data
Artificial Intelligence
7.6
138
Not enough data
7.7
137
Not enough data
7.4
134
Not enough data
Generative AI
7.8
108
8.0
121
7.7
107
7.9
120
7.7
108
Feature Not Available
Communication
8.5
310
|
Verified
7.7
153
8.6
329
|
Verified
8.6
155
8.4
275
|
Verified
Feature Not Available
8.5
277
|
Verified
Feature Not Available
7.8
160
Feature Not Available
Internal Use
8.3
819
|
Verified
Feature Not Available
8.3
296
|
Verified
8.6
158
8.5
288
|
Verified
8.0
144
8.4
318
|
Verified
Feature Not Available
8.5
289
|
Verified
9.2
158
8.7
323
|
Verified
8.1
142
Generative AI
7.3
127
Not enough data
Self-Service Experience
8.6
593
Not enough data
8.3
579
Not enough data
8.3
528
Not enough data
8.0
214
Not enough data
8.4
224
Not enough data
Self-Service Platform
8.4
223
Not enough data
8.6
229
Not enough data
7.6
199
Not enough data
8.5
215
Not enough data
Agentic AI - Customer Self-Service
8.6
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
Generative AI
7.9(tied score)
54
7.9(tied score)
93
8.0(won by 0.2)
54
7.8
90
Process
8.6(won by default)
244
Feature Not Available
8.6(won by default)
264
Feature Not Available
8.3
225
8.6(won by 0.3)
111
Channels
8.8(tied score)
273
8.8(tied score)
109
8.4
248
8.7(won by 0.3)
110
8.5
231
8.6(won by 0.1)
105
8.6(won by 1.3)
232
7.3
103
8.6(won by 0.1)
214
8.5
105
Insight
8.6(won by default)
230
Feature Not Available
8.8(won by default)
265
Feature Not Available
8.5(won by default)
204
Feature Not Available
8.7(won by default)
252
Feature Not Available
Generative AI
8.0
80
Not enough data
7.9
81
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Missive are categorized as Customer Communications Management, Social Customer Service, and Live Chat
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Contact Center Knowledge Base, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Customer Service Automation
Missive is categorized as Business Instant Messaging, Email Client, Shared Inbox, and Email Management
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Missive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.8%
Accounting
8.8%
Marketing and Advertising
6.9%
Construction
6.3%
Leisure, Travel & Tourism
5.7%
Real Estate
5.4%
Other
66.9%
Alternatives
Discussions
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4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
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Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
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Is Front app good?
1 Comment
Official Response from Missive
Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and...Read more
What does Missive do?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
What is Missive app?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
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