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Compare MirrorFly and Sendbird 
Featured Products
At a Glance
Market Segments
Small-Business (44.4% of reviews)
Mid-Market (48.7% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 10000 Conversation based pricing
MirrorFly
Star Rating
(27)4.4 out of 5
Market Segments
Small-Business (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about MirrorFlySendbird
Star Rating
(124)4.6 out of 5
Market Segments
Mid-Market (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Sendbird excels in overall user satisfaction, reflected in its higher G2 Score of 67.5 compared to MirrorFly's 32.73. Users appreciate the platform's intuitive interface, with one reviewer noting the "easiness to manage and identify different messages from different groups of clients."
- According to verified reviews, Sendbird has a significantly larger number of reviews (118) compared to MirrorFly (27), indicating a more robust user base and providing greater confidence in the feedback. This volume of reviews helps potential buyers gauge the product's reliability and performance over time.
- Users say that Sendbird's implementation process is quick and straightforward, with many highlighting the "intuitive onboarding wizard" that facilitates a smooth start. In contrast, while MirrorFly offers a customizable experience, some users may find the setup more complex due to its extensive features.
- Reviewers mention that Sendbird's support quality stands out, with a score of 9.2, as users frequently praise the responsiveness and helpfulness of the support team. One user noted that Sendbird is "always ready for reports," which enhances their ability to support customers effectively.
- Users highlight MirrorFly's strong customization capabilities, including "100% customization" and "full data sovereignty," making it an attractive option for businesses needing tailored solutions. However, some users may find that this level of customization can lead to a steeper learning curve compared to Sendbird's more user-friendly approach.
- According to recent feedback, Sendbird's API is particularly well-received, with users noting its ease of use for data export and integration. This contrasts with MirrorFly, where while the integration is seamless, some users have reported challenges in navigating its extensive features, which may require more technical expertise.
Pricing
Entry-Level Pricing
MirrorFly
No pricing availableSendbird
Sendbird AI Agent
Contact Us
10000 Conversation based pricing
Elevate your customer experience and lighten human agent workload with AI customer service. Get the most value from your investment with:
- Volume discounts as you scale
- Tailored professional services
- Dedicated forward deployment team
Free Trial
MirrorFly
Free Trial is available
Sendbird
Free Trial is available
Ratings
Meets Requirements
8.0
22
9.1
104
Ease of Use
8.6
22
9.2
108
Ease of Setup
9.9
14
9.0
94
Ease of Admin
8.8
11
9.1
59
Quality of Support
8.4
21
9.2
103
Has the product been a good partner in doing business?
9.1
11
9.1
58
Product Direction (% positive)
8.9
21
9.1
106
Features by Category
Campaigns
Not enough data
8.0
19
Not enough data
6.9
19
Not enough data
6.7
19
Not enough data
Feature Not Available
Not enough data
7.0
19
Analytics
Not enough data
7.2
19
Not enough data
7.2
19
Optimization
Not enough data
Feature Not Available
Not enough data
7.8
19
Not enough data
7.8
19
Not enough data
6.9
19
Agentic AI - Push Notification
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
7.7
5
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.1
13
8.7
68
8.7
13
8.7
68
8.1
14
8.6
64
Support
8.7
13
8.4
67
8.3
12
8.1
65
8.8
13
9.0
67
Generative AI
Not enough data
7.2
6
Not enough data
8.3
6
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.4
39
Not enough data
7.6
39
Not enough data
7.6
32
Communication
Not enough data
Feature Not Available
Not enough data
8.9
48
Not enough data
Feature Not Available
Not enough data
9.3
49
Not enough data
Feature Not Available
Internal Use
Not enough data
8.9
50
Not enough data
8.5
46
Not enough data
8.1
47
Not enough data
8.5
45
Not enough data
8.7
46
Not enough data
8.7
45
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
8.5
12
Not enough data
8.8
12
Not enough data
8.5
12
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.9
12
Not enough data
8.5
12
Not enough data
8.5
12
Not enough data
9.0
12
Automation
Not enough data
8.6
13
Not enough data
8.8
12
Not enough data
8.7
13
Autonomy
Not enough data
8.9
12
Not enough data
8.6
12
Not enough data
8.2
12
Not enough data
8.9
12
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
MirrorFly and Sendbird are categorized as Communication Platform as a Service (CPaaS)
Unique Categories
MirrorFly is categorized as VoIP Providers and Contact Center
Sendbird is categorized as AI Customer Support Agents, Push Notification, Bot Platforms, and Live Chat
Reviews
Reviewers' Company Size
MirrorFly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sendbird
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Services
14.8%
Information Technology and Services
11.1%
Retail
7.4%
Education Management
7.4%
Computer Software
7.4%
Other
51.9%
Computer Software
13.7%
Health, Wellness and Fitness
11.1%
Real Estate
6.0%
Food & Beverages
6.0%
Consumer Services
6.0%
Other
57.3%
Alternatives
Discussions
MirrorFly has no discussions with answers
Sendbird has no discussions with answers
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