Compare MindTouch vs Zendesk Support

See this
comparison of MindTouch vs. Zendesk Support
based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. Zendesk Support rates 4.2/5 stars with 1,607 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essential
$5
/month
 
Team
$19
/month
 
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
MindTouch
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.7
Ease of Use
Ease of Use
8.1
8.6
Ease of Setup
Ease of Setup
7.7
8.2
Ease of Admin
Ease of Admin
8.2
8.3
Quality of Support
Quality of Support
8.7
8.3
Ease of Doing Business With
Ease of Doing Business With
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
7.9
7.6
Meets Requirements
MindTouch
8.1
Zendesk Support
8.7
Ease of Use
MindTouch
8.1
Zendesk Support
8.6
Ease of Setup
MindTouch
7.7
Zendesk Support
8.2
Ease of Admin
MindTouch
8.2
Zendesk Support
8.3
Quality of Support
MindTouch
8.7
Zendesk Support
8.3
Ease of Doing Business With
MindTouch
8.8
Zendesk Support
8.4
Product Direction (% positive)
MindTouch
7.9
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
MindTouch
9.2
Zendesk Support
8.6
Searchable Articles
MindTouch
8.2
Zendesk Support
8.6
Community Forums
MindTouch
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
MindTouch
Not enough data available
Zendesk Support
8.3
Interaction
Web Portals
MindTouch
8.8
Zendesk Support
8.6
Forum to Reponse
MindTouch
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
MindTouch
8.0
Zendesk Support
8.9
Live Chat
MindTouch
8.1
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
38.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
16.9%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Zendesk Support
Small-Business
38.2%
Mid-Market
44.9%
Enterprise
16.9%

Reviewers' Industry

 
Computer Software
34.0%
Computer Software
17.2%
 
Information Technology and Services
16.0%
Information Technology and Services
14.6%
 
Telecommunications
6.0%
Internet
9.4%
 
Internet
6.0%
Marketing and Advertising
4.7%
 
Financial Services
6.0%
Retail
3.8%
 
Other
32.0%
Other
50.2%
MindTouch
Computer Software
34.0%
Information Technology and Services
16.0%
Telecommunications
6.0%
Internet
6.0%
Financial Services
6.0%
Other
32.0%
Zendesk Support
Computer Software
17.2%
Information Technology and Services
14.6%
Internet
9.4%
Marketing and Advertising
4.7%
Retail
3.8%
Other
50.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
1 of 3
2 of 3
3 of 3
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
Ask MindTouch a QuestionContact MindTouchRequest More InformationRequest More Information