Compare MindTouch, UseResponse, and Zendesk Support

Pricing

 
Enterprise Package
$3000+
per solution
Essential
$5
/month
 
Self-Hosted
$899
one-time fee
Team
$19
/month
 
Cloud
$15
per agent, per month
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
MindTouch
Free Trial Unavailable
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
9.1
8.7
Ease of Use
Ease of Use
8.1
9.2
8.6
Ease of Setup
Ease of Setup
7.7
9.3
8.2
Ease of Admin
Ease of Admin
8.2
9.3
8.3
Quality of Support
Quality of Support
8.7
9.8
8.3
Ease of Doing Business With
Ease of Doing Business With
8.8
9.9
8.4
Product Direction (% positive)
Product Direction (% positive)
7.9
10.0
7.6
Meets Requirements
MindTouch
8.1
UseResponse
9.1
Zendesk Support
8.7
Ease of Use
MindTouch
8.1
UseResponse
9.2
Zendesk Support
8.6
Ease of Setup
MindTouch
7.7
UseResponse
9.3
Zendesk Support
8.2
Ease of Admin
MindTouch
8.2
UseResponse
9.3
Zendesk Support
8.3
Quality of Support
MindTouch
8.7
UseResponse
9.8
Zendesk Support
8.3
Ease of Doing Business With
MindTouch
8.8
UseResponse
9.9
Zendesk Support
8.4
Product Direction (% positive)
MindTouch
7.9
UseResponse
10.0
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
MindTouch
9.2
UseResponse
Not enough data available
Zendesk Support
8.6
Searchable Articles
MindTouch
8.2
UseResponse
9.3
Zendesk Support
8.6
Community Forums
MindTouch
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
MindTouch
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.3
Interaction
Web Portals
MindTouch
8.8
UseResponse
9.0
Zendesk Support
8.6
Forum to Reponse
MindTouch
Not enough data available
UseResponse
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
MindTouch
8.0
UseResponse
9.0
Zendesk Support
8.9
Live Chat
MindTouch
8.1
UseResponse
Not enough data available
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
41.2%
38.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
47.1%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
11.8%
16.9%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
UseResponse
Small-Business
41.2%
Mid-Market
47.1%
Enterprise
11.8%
Zendesk Support
Small-Business
38.2%
Mid-Market
44.9%
Enterprise
16.9%

Reviewers' Industry

 
Computer Software
34.0%
Information Technology and Services
23.5%
Computer Software
17.2%
 
Information Technology and Services
16.0%
Financial Services
11.8%
Information Technology and Services
14.6%
 
Telecommunications
6.0%
Computer Software
11.8%
Internet
9.4%
 
Internet
6.0%
Shipbuilding
5.9%
Marketing and Advertising
4.7%
 
Financial Services
6.0%
Semiconductors
5.9%
Retail
3.8%
 
Other
32.0%
Other
41.2%
Other
50.3%
MindTouch
Computer Software
34.0%
Information Technology and Services
16.0%
Telecommunications
6.0%
Internet
6.0%
Financial Services
6.0%
Other
32.0%
UseResponse
Information Technology and Services
23.5%
Financial Services
11.8%
Computer Software
11.8%
Shipbuilding
5.9%
Semiconductors
5.9%
Other
41.2%
Zendesk Support
Computer Software
17.2%
Information Technology and Services
14.6%
Internet
9.4%
Marketing and Advertising
4.7%
Retail
3.8%
Other
50.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Loveday A.
Consultant in Marketing and Advertising

The UseResponse System interface is highly customisable to Our needs, and it’s easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Consultant

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Darren D.
User

Using the full extent of UseResponse capabilities may take some time. Sometimes I feel that UseResponse almost makes it too easy for customers to connect and file complaints. It can put more of a work load on our staff, but I can't really complain about...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
Consultant

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

UseResponse
Most Helpful Favorable Review
Loveday A.
Consultant in Marketing and Advertising

The UseResponse System interface is highly customisable to Our needs, and it’s easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback...

Most Helpful Critical Review
Darren D.
User

Using the full extent of UseResponse capabilities may take some time. Sometimes I feel that UseResponse almost makes it too easy for customers to connect and file complaints. It can put more of a work load on our staff, but I can't really complain about...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
1 of 3
2 of 3
3 of 3
1 of 4
2 of 4
3 of 4
4 of 4
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
Ask MindTouch a QuestionContact MindTouchAsk UseResponse a QuestionContact UseResponseRequest More InformationRequest More Information