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Compare MindTouch, UseResponse, Gainsight, and Natero

Pricing

 
Enterprise Package
$3000+
per solution
 
Self-Hosted
$899
one-time fee
 
Cloud
$15
per agent, per month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
MindTouch
Free Trial Unavailable
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable
Gainsight
Free Trial Unavailable
Natero
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
9.0
8.4
8.0
Ease of Use
Ease of Use
8.1
9.3
7.7
7.0
Ease of Setup
Ease of Setup
7.7
9.2
6.2
6.7
Ease of Admin
Ease of Admin
8.2
9.2
6.9
8.4
Quality of Support
Quality of Support
8.7
9.9
8.8
9.0
Ease of Doing Business With
Ease of Doing Business With
8.8
9.8
9.1
9.6
Product Direction (% positive)
Product Direction (% positive)
7.9
10.0
9.0
8.6
Meets Requirements
MindTouch
8.1
UseResponse
9.0
Gainsight
8.4
Natero
8.0
Ease of Use
MindTouch
8.1
UseResponse
9.3
Gainsight
7.7
Natero
7.0
Ease of Setup
MindTouch
7.7
UseResponse
9.2
Gainsight
6.2
Natero
6.7
Ease of Admin
MindTouch
8.2
UseResponse
9.2
Gainsight
6.9
Natero
8.4
Quality of Support
MindTouch
8.7
UseResponse
9.9
Gainsight
8.8
Natero
9.0
Ease of Doing Business With
MindTouch
8.8
UseResponse
9.8
Gainsight
9.1
Natero
9.6
Product Direction (% positive)
MindTouch
7.9
UseResponse
10.0
Gainsight
9.0
Natero
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
40.0%
7.0%
50.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
46.7%
70.0%
47.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
13.3%
23.0%
2.3%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Gainsight
Small-Business
7.0%
Mid-Market
70.0%
Enterprise
23.0%
Natero
Small-Business
50.0%
Mid-Market
47.7%
Enterprise
2.3%

Reviewers' Industry

 
Computer Software
36.4%
Information Technology and Services
25.0%
Computer Software
47.6%
Computer Software
57.1%
 
Information Technology and Services
16.7%
Semiconductors
10.0%
Information Technology and Services
18.5%
Marketing and Advertising
8.9%
 
Financial Services
7.6%
Internet
10.0%
Internet
12.3%
Internet
8.9%
 
Telecommunications
6.1%
Higher Education
10.0%
Marketing and Advertising
5.1%
Information Technology and Services
8.9%
 
Internet
4.5%
Financial Services
10.0%
Financial Services
2.4%
E-Learning
7.1%
 
Other
28.8%
Other
35.0%
Other
14.0%
Other
8.9%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%
Gainsight
Computer Software
47.6%
Information Technology and Services
18.5%
Internet
12.3%
Marketing and Advertising
5.1%
Financial Services
2.4%
Other
14.0%
Natero
Computer Software
57.1%
Marketing and Advertising
8.9%
Internet
8.9%
Information Technology and Services
8.9%
E-Learning
7.1%
Other
8.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

G2 User

The people and support behind the product which is feature rich and mature.

Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Danielle F.
Administrator in Marketing and Advertising

Beautiful interface, good customer support. Love the integration with mixpanel so that you can track who is using, look at what they are using and tie that into a Health Score. The workflow feature is also easy to use and very flexible.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Geo L.
Executive Sponsor in Consumer Goods

The payment method was a bit of a pain, but this is not just because of UR. It's also a set up in our company. Since UR is a small vendor, they do not have other payment options other than online transaction

G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

Duc P.
Administrator in Real Estate

Interface can use a little bit of polishing.

 
MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

UseResponse
Most Helpful Favorable Review
G2 User

The people and support behind the product which is feature rich and mature.

Most Helpful Critical Review
Geo L.
Executive Sponsor in Consumer Goods

The payment method was a bit of a pain, but this is not just because of UR. It's also a set up in our company. Since UR is a small vendor, they do not have other payment options other than online transaction

Gainsight
Most Helpful Favorable Review
Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

Natero
Most Helpful Favorable Review
Danielle F.
Administrator in Marketing and Advertising

Beautiful interface, good customer support. Love the integration with mixpanel so that you can track who is using, look at what they are using and tie that into a Health Score. The workflow feature is also easy to use and very flexible.

Most Helpful Critical Review
Duc P.
Administrator in Real Estate

Interface can use a little bit of polishing.

Screenshots

 
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Videos

 No videos providedNo videos provided
No videos provided
MindTouch
No videos provided
UseResponse
No videos provided
Gainsight
Natero
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
MindTouch
No downloads provided
UseResponse
No downloads provided
Natero
No downloads provided
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