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Compare MindTouch, UseResponse, Gainsight, and Evergage

Pricing

 
Enterprise Package
$3000+
per solution
Evergage Platform
 
Self-Hosted
$899
one-time fee
Evergage Promote Package
 
Cloud
$15
per agent, per month
Evergage Recommend Package
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
MindTouch
Free Trial Unavailable
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable
Gainsight
Free Trial Unavailable
Evergage
Evergage Platform
Evergage Promote Package
Evergage Recommend Package
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
9.0
8.4
8.4
Ease of Use
Ease of Use
8.1
9.3
7.8
6.9
Ease of Setup
Ease of Setup
7.7
9.2
6.2
7.1
Ease of Admin
Ease of Admin
8.2
9.2
6.9
7.5
Quality of Support
Quality of Support
8.7
9.9
8.9
9.1
Ease of Doing Business With
Ease of Doing Business With
8.8
9.8
9.1
9.3
Product Direction (% positive)
Product Direction (% positive)
7.9
10.0
9.0
9.1
Meets Requirements
MindTouch
8.1
UseResponse
9.0
Gainsight
8.4
Evergage
8.4
Ease of Use
MindTouch
8.1
UseResponse
9.3
Gainsight
7.8
Evergage
6.9
Ease of Setup
MindTouch
7.7
UseResponse
9.2
Gainsight
6.2
Evergage
7.1
Ease of Admin
MindTouch
8.2
UseResponse
9.2
Gainsight
6.9
Evergage
7.5
Quality of Support
MindTouch
8.7
UseResponse
9.9
Gainsight
8.9
Evergage
9.1
Ease of Doing Business With
MindTouch
8.8
UseResponse
9.8
Gainsight
9.1
Evergage
9.3
Product Direction (% positive)
MindTouch
7.9
UseResponse
10.0
Gainsight
9.0
Evergage
9.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
40.0%
6.6%
20.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
46.7%
70.2%
55.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
13.3%
23.1%
23.9%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Gainsight
Small-Business
6.6%
Mid-Market
70.2%
Enterprise
23.1%
Evergage
Small-Business
20.7%
Mid-Market
55.4%
Enterprise
23.9%

Reviewers' Industry

 
Computer Software
36.4%
Information Technology and Services
25.0%
Computer Software
47.4%
Computer Software
16.2%
 
Information Technology and Services
16.7%
Semiconductors
10.0%
Information Technology and Services
18.6%
Retail
11.7%
 
Financial Services
7.6%
Internet
10.0%
Internet
12.4%
Marketing and Advertising
9.9%
 
Telecommunications
6.1%
Higher Education
10.0%
Marketing and Advertising
5.2%
Information Technology and Services
9.9%
 
Internet
4.5%
Financial Services
10.0%
Financial Services
2.4%
Internet
9.0%
 
Other
28.8%
Other
35.0%
Other
14.1%
Other
43.2%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%
Gainsight
Computer Software
47.4%
Information Technology and Services
18.6%
Internet
12.4%
Marketing and Advertising
5.2%
Financial Services
2.4%
Other
14.1%
Evergage
Computer Software
16.2%
Retail
11.7%
Marketing and Advertising
9.9%
Information Technology and Services
9.9%
Internet
9.0%
Other
43.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Kapil M.
Administrator in Financial Services

(1) Host the solution on your server or use the cloud option (2) Easily configurable to suit your needs (3) Exceptional support and service by the UseResponse Team using their own tool (4) Continuously improving the product with the feedback gained (5)...

Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

G2 User in Market Research

Evergage fills a space in the analytics market like no other product I've tried. As an analytics expert, I've tried many different products and I really push products to their breaking point because I know javaScript and apache server features and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Michael S.
Administrator in Internet

Not much yet. I'd love if I could enter a hyperlink into an Article/FAQ that would work within the widget vs opening a new browser window but they are working on that minor point. Meanwhile the 'Related Artciles' sidebar does that for me.

G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

G2 User in Venture Capital & Private Equity

The UX isn't great, campaign set up isn't very intuitive. Hard to build anything without code. Customer service is aggressive and makes it harder to engage.

 
MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

UseResponse
Most Helpful Favorable Review
Kapil M.
Administrator in Financial Services

(1) Host the solution on your server or use the cloud option (2) Easily configurable to suit your needs (3) Exceptional support and service by the UseResponse Team using their own tool (4) Continuously improving the product with the feedback gained (5)...

Most Helpful Critical Review
Michael S.
Administrator in Internet

Not much yet. I'd love if I could enter a hyperlink into an Article/FAQ that would work within the widget vs opening a new browser window but they are working on that minor point. Meanwhile the 'Related Artciles' sidebar does that for me.

Gainsight
Most Helpful Favorable Review
Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

Evergage
Most Helpful Favorable Review
G2 User in Market Research

Evergage fills a space in the analytics market like no other product I've tried. As an analytics expert, I've tried many different products and I really push products to their breaking point because I know javaScript and apache server features and...

Most Helpful Critical Review
G2 User in Venture Capital & Private Equity

The UX isn't great, campaign set up isn't very intuitive. Hard to build anything without code. Customer service is aggressive and makes it harder to engage.

Screenshots

 
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Videos

 No videos providedNo videos provided

Take a look at some of the key features of the Evergage solution, and learn how it helps professionals boost conversion rates and online sales as well as improve visitor engagement and demand generation!

MindTouch
No videos provided
UseResponse
No videos provided
Gainsight
Evergage

Take a look at some of the key features of the Evergage solution, and learn how it helps professionals boost conversion rates and online sales as well as improve visitor engagement and demand generation!

Downloads

Ask MindTouch a QuestionContact MindTouchAsk UseResponse a QuestionContact UseResponseAsk Gainsight a QuestionContact GainsightAsk Evergage a QuestionContact Evergage