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Compare MindTouch, UseResponse, Gainsight, and ClientSuccess

Pricing

 
Enterprise Package
$3000+
per solution
 
Self-Hosted
$899
one-time fee
 
Cloud
$15
per agent, per month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
MindTouch
Free Trial Unavailable
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable
Gainsight
Free Trial Unavailable
ClientSuccess
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
9.0
8.4
8.4
Ease of Use
Ease of Use
8.1
9.3
7.8
9.1
Ease of Setup
Ease of Setup
7.7
9.2
6.2
8.6
Ease of Admin
Ease of Admin
8.2
9.2
6.9
9.3
Quality of Support
Quality of Support
8.7
9.9
8.9
9.4
Ease of Doing Business With
Ease of Doing Business With
8.8
9.8
9.1
9.5
Product Direction (% positive)
Product Direction (% positive)
7.9
10.0
9.0
9.5
Meets Requirements
MindTouch
8.1
UseResponse
9.0
Gainsight
8.4
ClientSuccess
8.4
Ease of Use
MindTouch
8.1
UseResponse
9.3
Gainsight
7.8
ClientSuccess
9.1
Ease of Setup
MindTouch
7.7
UseResponse
9.2
Gainsight
6.2
ClientSuccess
8.6
Ease of Admin
MindTouch
8.2
UseResponse
9.2
Gainsight
6.9
ClientSuccess
9.3
Quality of Support
MindTouch
8.7
UseResponse
9.9
Gainsight
8.9
ClientSuccess
9.4
Ease of Doing Business With
MindTouch
8.8
UseResponse
9.8
Gainsight
9.1
ClientSuccess
9.5
Product Direction (% positive)
MindTouch
7.9
UseResponse
10.0
Gainsight
9.0
ClientSuccess
9.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
40.0%
6.6%
63.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
46.7%
70.2%
36.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
13.3%
23.1%
0%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Gainsight
Small-Business
6.6%
Mid-Market
70.2%
Enterprise
23.1%
ClientSuccess
Small-Business
63.2%
Mid-Market
36.8%
Enterprise
0%

Reviewers' Industry

 
Computer Software
36.4%
Information Technology and Services
25.0%
Computer Software
47.4%
Computer Software
42.0%
 
Information Technology and Services
16.7%
Semiconductors
10.0%
Information Technology and Services
18.6%
Information Technology and Services
13.4%
 
Financial Services
7.6%
Internet
10.0%
Internet
12.4%
Marketing and Advertising
11.8%
 
Telecommunications
6.1%
Higher Education
10.0%
Marketing and Advertising
5.2%
Internet
10.1%
 
Internet
4.5%
Financial Services
10.0%
Financial Services
2.4%
Professional Training & Coaching
2.5%
 
Other
28.8%
Other
35.0%
Other
14.1%
Other
20.2%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%
Gainsight
Computer Software
47.4%
Information Technology and Services
18.6%
Internet
12.4%
Marketing and Advertising
5.2%
Financial Services
2.4%
Other
14.1%
ClientSuccess
Computer Software
42.0%
Information Technology and Services
13.4%
Marketing and Advertising
11.8%
Internet
10.1%
Professional Training & Coaching
2.5%
Other
20.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Jamyn S.
Administrator in Computer Software

The UseResponse team is quick to work with us to customize their product to our needs.

Steven D.
Administrator in Computer Software

Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...

Cale C.
Executive Sponsor in Internet

There's a lot of functionality in Client Success that helps support our CS Team. Tracking contracts, contacts, emails, support tickets, and last touch...along with all the reporting functionality...keeps us in touch with our customer base at a granular...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Jens H.
Administrator in Financial Services

Dislike? in this wonderfull product? no noo

G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

G2 User in Computer Software

There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...

 
MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

UseResponse
Most Helpful Favorable Review
Jamyn S.
Administrator in Computer Software

The UseResponse team is quick to work with us to customize their product to our needs.

Most Helpful Critical Review
Jens H.
Administrator in Financial Services

Dislike? in this wonderfull product? no noo

Gainsight
Most Helpful Favorable Review
Steven D.
Administrator in Computer Software

Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...

Most Helpful Critical Review
G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

ClientSuccess
Most Helpful Favorable Review
Cale C.
Executive Sponsor in Internet

There's a lot of functionality in Client Success that helps support our CS Team. Tracking contracts, contacts, emails, support tickets, and last touch...along with all the reporting functionality...keeps us in touch with our customer base at a granular...

Most Helpful Critical Review
G2 User in Computer Software

There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...

Screenshots

 
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Videos

 No videos providedNo videos provided
No videos provided
MindTouch
No videos provided
UseResponse
No videos provided
Gainsight
ClientSuccess
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
MindTouch
No downloads provided
UseResponse
No downloads provided
ClientSuccess
No downloads provided
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