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Compare MindTouch vs UseResponse
See this
comparison of MindTouch vs. UseResponse
based on data from user reviews. MindTouch rates 4.1/5 stars with 50 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Enterprise Package
$3000+
per solution
 
Self-Hosted
$899
one-time fee
 
Cloud
$15
per agent, per month
 
Free Trial Unavailable
Free Trial Unavailable
MindTouch
Free Trial Unavailable
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
9.0
Ease of Use
Ease of Use
8.1
9.3
Ease of Setup
Ease of Setup
7.7
9.2
Ease of Admin
Ease of Admin
8.2
9.2
Quality of Support
Quality of Support
8.7
9.9
Ease of Doing Business With
Ease of Doing Business With
8.8
9.8
Product Direction (% positive)
Product Direction (% positive)
7.9
10.0
Meets Requirements
MindTouch
8.1
UseResponse
9.0
Ease of Use
MindTouch
8.1
UseResponse
9.3
Ease of Setup
MindTouch
7.7
UseResponse
9.2
Ease of Admin
MindTouch
8.2
UseResponse
9.2
Quality of Support
MindTouch
8.7
UseResponse
9.9
Ease of Doing Business With
MindTouch
8.8
UseResponse
9.8
Product Direction (% positive)
MindTouch
7.9
UseResponse
10.0

Features

Knowledge Share
Knowledge Base
MindTouch
9.2
UseResponse
Not enough data available
Searchable Articles
MindTouch
8.2
UseResponse
Not enough data available
Community Forums
MindTouch
Not enough data available
UseResponse
Not enough data available
Interactive FAQs & Forums
MindTouch
Not enough data available
UseResponse
Not enough data available
Knowledge Base
Q & A
MindTouch
7.4
UseResponse
Not enough data available
Link Sharing
MindTouch
8.9
UseResponse
Not enough data available
Searchable
MindTouch
8.7
UseResponse
Not enough data available
Interaction
Web Portals
MindTouch
8.8
UseResponse
Not enough data available
Forum to Reponse
MindTouch
Not enough data available
UseResponse
Not enough data available
Tickets and Tagging
MindTouch
8.0
UseResponse
Not enough data available
Live Chat
MindTouch
8.1
UseResponse
Not enough data available
Security
Verification
MindTouch
8.2
UseResponse
Not enough data available
Role-Based Permission
MindTouch
8.6
UseResponse
Not enough data available
Public vs Private
MindTouch
8.8
UseResponse
Not enough data available
Content
Update Notifications
MindTouch
7.0
UseResponse
Not enough data available
Trackable Analytics
MindTouch
6.3
UseResponse
Not enough data available
Import
MindTouch
6.7
UseResponse
Not enough data available
File Viewing
MindTouch
7.6
UseResponse
Not enough data available
Communication
Comments
MindTouch
8.6
UseResponse
Not enough data available
Social Features
MindTouch
Not enough data available
UseResponse
Not enough data available
Tagging
MindTouch
8.1
UseResponse
Not enough data available
Upload
MindTouch
8.5
UseResponse
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.4%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.2%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.4%
13.3%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%

Reviewers' Industry

 
Computer Software
36.4%
Information Technology and Services
25.0%
 
Information Technology and Services
16.7%
Semiconductors
10.0%
 
Financial Services
7.6%
Internet
10.0%
 
Telecommunications
6.1%
Higher Education
10.0%
 
Internet
4.5%
Financial Services
10.0%
 
Other
28.8%
Other
35.0%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Jamyn S.
Administrator in Computer Software

The UseResponse team is quick to work with us to customize their product to our needs.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Nicolas C.
Administrator in Information Technology and Services

Nothing

 
MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

UseResponse
Most Helpful Favorable Review
Jamyn S.
Administrator in Computer Software

The UseResponse team is quick to work with us to customize their product to our needs.

Most Helpful Critical Review
Nicolas C.
Administrator in Information Technology and Services

Nothing

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