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Compare MindTouch and UseResponse

See this
side-by-side comparison of MindTouch vs. UseResponse
based on preference data from user reviews. MindTouch rates 4.1/5 stars with 52 reviews. By contrast, UseResponse rates 4.7/5 stars with 19 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
MindTouch
MindTouch
(52)
4.1 out of 5
MindTouch
Optimized for quick response
UseResponse
UseResponse
(19)
4.7 out of 5
UseResponse
Star Rating
MindTouch
MindTouch
UseResponse
UseResponse
Market Segments
MindTouch
MindTouch
Mid-Market (60.0% of reviews)
UseResponse
UseResponse
Small-Business (42.1% of reviews)
Entry Level Price
MindTouch
MindTouch
No pricing information available
UseResponse
UseResponse
$39 per 2 agents, per month

MindTouch vs UseResponse

When assessing the two solutions, reviewers found UseResponse easier to use, set up, and administer. Reviewers also preferred doing business with UseResponse overall.

  • Reviewers felt that UseResponse meets the needs of their business better than MindTouch.
  • When comparing quality of ongoing product support, reviewers felt that UseResponse is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of UseResponse over MindTouch.
Categories
Shared Categories
MindTouch
MindTouch
UseResponse
UseResponse
MindTouch and UseResponse are categorized as Customer Self-Service
Pricing
MindTouch
MindTouch Pricing
Free Trial Unavailable
UseResponse
UseResponse Pricing
Cloud
$39per 2 agents, per month
Enterprise Package
$149per 2 agents per month
Self-Hosted
$4800one-time fee
Free Trial
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Ratings
Meets Requirements
MindTouch
MindTouch
8.1
Responses: 51
UseResponse
UseResponse
9.1
Responses: 18
Ease of Use
MindTouch
MindTouch
8.1
Responses: 51
UseResponse
UseResponse
9.3
Responses: 18
Ease of Setup
MindTouch
MindTouch
7.7
Responses: 43
UseResponse
UseResponse
9.2
Responses: 13
Ease of Admin
MindTouch
MindTouch
8.1
Responses: 44
UseResponse
UseResponse
9.4
Responses: 13
Quality of Support
MindTouch
MindTouch
8.7
Responses: 50
UseResponse
UseResponse
9.8
Responses: 17
Ease of Doing Business With
MindTouch
MindTouch
8.9
Responses: 43
UseResponse
UseResponse
9.9
Responses: 13
Product Direction (% positive)
MindTouch
MindTouch
7.9
Responses: 50
UseResponse
UseResponse
10.0
Responses: 18
Features
Knowledge Share
Knowledge Base
MindTouch
MindTouch
9.2
Responses: 19
UseResponse
UseResponse
9.3
Responses: 5
Searchable Articles
MindTouch
MindTouch
8.2
Responses: 19
UseResponse
UseResponse
9.3
Responses: 7
Community Forums
MindTouch
MindTouch
Not enough data available
UseResponse
UseResponse
Not enough data available
Interactive FAQs & Forums
MindTouch
MindTouch
Not enough data available
UseResponse
UseResponse
Not enough data available
Interaction
Web Portals
MindTouch
MindTouch
8.8
Responses: 14
UseResponse
UseResponse
9.0
Responses: 7
Forum to Reponse
MindTouch
MindTouch
Not enough data available
UseResponse
UseResponse
Not enough data available
Tickets and Tagging
MindTouch
MindTouch
8.0
Responses: 9
UseResponse
UseResponse
8.8
Responses: 7
Live Chat
MindTouch
MindTouch
8.1
Responses: 6
UseResponse
UseResponse
Not enough data available
Reviewers' Company Size
Reviewers of MindTouch were most often representing companies in the Mid-Market segment, while reviewers for UseResponse were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
MindTouch
MindTouch
18.0%
UseResponse
UseResponse
42.1%
Mid-Market
(51-1000 emp.)
MindTouch
MindTouch
60.0%
UseResponse
UseResponse
42.1%
Enterprise
(> 1000 emp.)
MindTouch
MindTouch
22.0%
UseResponse
UseResponse
15.8%
Reviewers' Industry
MindTouch
MindTouch Industry
Computer Software
35.3%
Information Technology and Services
15.7%
Telecommunications
5.9%
Internet
5.9%
Financial Services
5.9%
Other
31.4%
UseResponse
UseResponse Industry
Information Technology and Services
21.1%
Financial Services
10.5%
Computer Software
10.5%
Shipbuilding
5.3%
Semiconductors
5.3%
Other
47.4%
Reviews
Most Helpful Favorable Review
MindTouch
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

UseResponse
GS
User in Semiconductors

Their support is equally good at technical and business aspects of the different products. Their ticket system is great and so is their team at responding to problems within 24hours. A great User-interface too.

Most Helpful Critical Review
MindTouch
G
Consultant in Information Technology and Services

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

UseResponse
Dmitry M.
Administrator in Information Technology and Services

Sometime it takes a long time to get features submitted to their ticket system, what is fair enough as their number of clients growing. Administration area is a bit hard to learn to start.

Discussions
MindTouch
MindTouch Discussions
Monty the Mongoose crying
MindTouch has no discussions with answers
UseResponse
UseResponse Discussions
Monty the Mongoose crying
UseResponse has no discussions with answers
Screenshots
MindTouch
MindTouch Screenshots
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