Compare MindTouch and UseResponse
 MindTouch Optimized for quick response |  UseResponse | |
| Star Rating | MindTouch | UseResponse |
| Market Segments | MindTouch Mid-Market (60.0% of reviews) | UseResponse Small-Business (42.1% of reviews) |
| Entry Level Price | MindTouch No pricing information available | UseResponse $39 per 2 agents, per month |
MindTouch vs UseResponse
When assessing the two solutions, reviewers found UseResponse easier to use, set up, and administer. Reviewers also preferred doing business with UseResponse overall.
- Reviewers felt that UseResponse meets the needs of their business better than MindTouch.
- When comparing quality of ongoing product support, reviewers felt that UseResponse is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of UseResponse over MindTouch.
Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...
Their support is equally good at technical and business aspects of the different products. Their ticket system is great and so is their team at responding to problems within 24hours. A great User-interface too.
Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.
Sometime it takes a long time to get features submitted to their ticket system, what is fair enough as their number of clients growing. Administration area is a bit hard to learn to start.
